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Operations Supervisor

Louisville, Kentucky, United States

Company Overview (Who are we? Why should you join us?)

At ecoATM the proof of our success is in our staggering growth, extraordinary impact on protecting the planet, and providing a work culture unlike any other. We are a technology company and a pioneer of device re-commerce. Through our 5500+ automated kiosks and online marketplace Gazelle.com, we enable people all over the world to join the mobile device re-use revolution, a revolution that will get billions of used smartphones out of the e-waste cycle and into the hands of people who don’t have affordable access to the empowerment of the latest mobile technology.

At ecoATM we know our employees are our greatest strength and the key to our continued growth and success. When you join our team, you will enjoy more than just a job, you will be empowered to develop and utilize your unique talents and skills to build a rewarding career while making a lasting, positive impact on the planet.

Our Values and Leadership Behaviors

 

 

Overview: The Operations Supervisor will support the leadership of the Louisville, KY processing center where electronics such as smartphones and tablets are received, inspected, and prepared for shipment to our resale partners. The Operations Supervisor will provide daily direction for up to 25 staff that are processing inbound shipments. Efficiently managing the flow of merchandise in and out of the processing center is critical to EcoATM's success, and we are committed to operational excellence.

Key Responsibilities:

  • Team Supervision:

    • Supervise a team of 15-25 staff, including:
      • Pickers, Packers & Shipping, and general Warehouse staff.

  • Receiving and Inspection:

    • Supervise the Receiving and Inspections center with responsibility for:
      • Testing cell phones, tablets, laptops, and other electronic devices.
      • Determining the condition and functionality of items using a detailed process and checklist.
      • Entering information about the devices on computerized screens.

  • Operational Efficiency:

    • Supervise the line to meet required schedules, efficiency, and quality goals.
    • Collaborate with management to continuously improve workflow, identify and lead cost improvement efficiencies, and improve quality of work.
    • Assist in recruiting, training, and motivating the team to ensure maximum performance.
    • Review the performance of individuals and the team.

  • Safety and Reporting:

    • Support the development of safety and environmental policies and ensure procedures are followed accordingly.
    • Provide detailed inventory and performance reporting.

Education & Experience:

  • High School diploma or equivalent required; Bachelor’s degree preferred.
  • 2+ years of experience in a supervisory or staff leadership role in a manufacturing or distribution environment.

Knowledge, Skills & Abilities:

  • Demonstrates complex analytical ability, initiative, and problem-solving skills.
  • Proven success in increasing revenue, driving customer satisfaction, and/or improving efficiency in a warehouse/inventory management setting.
  • Ability to develop and lead staff performance to meet activity and quality goals.
  • Effective communication skills at all levels of the organization.
  • Attentive to safety regulations and works to ensure a safe working environment.
  • Strong leadership capabilities by embodying company values (communication, humility, accountability, integrity, respect, dedication) and holding team members accountable for performance.
  • Possesses a positive attitude and a desire to be part of a team environment.

Physical Requirements:

  • Lift up to 30 pounds.
  • Stand for long periods of time.
  • Manual dexterity necessary to operate smartphones, tablets, and laptops.
  • Visual acuity necessary to inspect electronic equipment.
  • Perform the above-mentioned tasks in a variety of temperature conditions.

Additional Information:

  • Processing Center is located in the Riverport area and is in a non-climate controlled warehouse.
  • Flexible schedules are required as non-peak operations are Monday-Friday, 8 am-5 pm, plus occasional weekends. Seasonal Peaks run a second shift.
  • This job description is not intended to be all-inclusive. Employees may perform other related duties as assigned to meet the ongoing needs of the organization.

If you are passionate about operational excellence and ready to lead a dedicated team in a fast-paced environment, we encourage you to apply!

Location: Louisville, KY

Pay range: $51,000 - $64,000 + Bonus

Base pay offered may vary depending on job-related knowledge, skills, and experience. This information is provided per CA SB 1162 (“CA Pay Transparency Law”). Base pay information is based on market location. Learn more about ecoATM benefits here.

This position may also be eligible for short-term and long-term incentives based on individual and company performance.

This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.

Here at ecoATM/Gazelle we value diversity & belonging and are proud to be an Equal Employment Opportunity employer.  All applicants are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic, and are fairly and equitably compensated based on current market data. If you need assistance, or an accommodation, please let your recruiter know.

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