Back to jobs

CRM Marketing Manager

Remote

Company Overview (Who are we? Why should you join us?)

At ecoATM the proof of our success is in our staggering growth, extraordinary impact on protecting the planet, and providing a work culture unlike any other. We are a technology company and a pioneer of device re-commerce. Through our 5500+ automated kiosks and online marketplace Gazelle.com, we enable people all over the world to join the mobile device re-use revolution, a revolution that will get billions of used smartphones out of the e-waste cycle and into the hands of people who don’t have affordable access to the empowerment of the latest mobile technology.

At ecoATM we know our employees are our greatest strength and the key to our continued growth and success. When you join our team, you will enjoy more than just a job, you will be empowered to develop and utilize your unique talents and skills to build a rewarding career while making a lasting, positive impact on the planet.

Our Values and Leadership Behaviors

 

 

ecoATM / Gazelle offers the simplest, safest, and most convenient way to trade, buy, and sell consumer electronic devices all while taking the initiative to create a greener planet by reducing electronic waste and finding value in used devices. We are two brands, one company, and give millions of devices a second life via our innovative instant-cash device recycling kiosks and through our online gazelle.com eCommerce platform.

The CRM Marketing Manager will have the opportunity to build a top-notch CRM program in an already scaled company with a large and profitable customer base. The company sees CRM as a meaningful growth driver for 2025 and beyond, and the CRM Marketing Manager will be able to both find low hanging fruit opportunities and shape the vision of how CRM drives the business into the future. This role will provide both the opportunity to get involved in technical details as well as longer term strategic thinking.

This hire must be a self-starter who is excited by endless opportunities but structured enough to prioritize which to go after. Technical channel expertise will be key, but brainstorming and strategizing customer journeys will be equally important. The ideal candidate loves to put themselves in the customers’ shoes, develop hypotheses to make their journeys better, and test those hypotheses with well structured experiments. And when results are found, they are happy to work cross functionally to implement the right changes.

EcoATM is a fast-paced environment. The marketing team is a small and nimble team within a large private equity backed organization. A candidate with an ownership mentality and a desire to grow will find a lot of success here.

Key Responsibilities:

· Own and report on KPIs including email and SMS list growth and churn rates, transactions, site traffic, customer retention and LTV

· Improve CRM KPIs through always-on iterative A/B testing

· Develop an audience segmentation strategy to increase engagement through targeted messaging

· Understand and outline the various marketing user journeys that exist in our customer base

· Manage and optimize existing transactional messages and user flows including welcome series and referral campaigns as well as content and promotional marketing campaigns

· Work alongside product and brand marketing teams to ensure clear messaging, brand cohesion and smooth user experiences onsite and at our kiosks

· Bring a point of view on top ESPs and CDPs to work with and potentially integrate with; project manage any new integrations

· Manage our CRM agency relationship to deliver on our objectives

 

Education & Experience:

· BS/BA in marketing, business administration, or relevant field; MS/MA a plus

· Minimum 3 years of CRM marketing experience

· Experience working within email platforms and with ESPs

· Keen understanding of customer segmentation, some level of SQL and experience with CDPs a plus

· Knowledge of A/B experimentation best practices in CRM channels

· Lightweight HTML and CSS skills

· Ability to forecast and report on KPIs, strong abilities in Excel/Google Sheets

 

Knowledge, Skills & Abilities:

· Understands the CRM ecosystem intimately (ESPs, CDPs, SMS partners, etc), and the broader marketing space generally

· Self-starter and entrepreneurial. This person must be happy to drive their own strategy and projects.

· Always curious about our customers and business and how to improve the relationship between them.

· Makes progress by being thoughtful, not perfect. Not every decision has to be a winner. In fact, they shouldn’t be. But all decisions should have a reason to have been made in the first place.

· Opinionated but not stubborn. This person should have a POV on what would work best in their channels but be open to changing those perceptions with new data.

· Collaborative and comfortable working with and influencing product teams, marketing teams, and other internal teams.

· Strong attention to detail.

 

Business Travel:

· 5%

Location:

· US Remote

 

 

Pay Range (How much might you earn in your base salary?)

$98,205 - $140,000 annually base salary 

* This position is also eligible for short-term and long-term incentives based on individual and company performance. 


 

Base pay offered may vary depending on job-related knowledge, skills, and experience. This information is provided per CA SB 1162 (“CA Pay Transparency Law”). Base pay information is based on market location. Learn more about ecoATM benefits here.

This position may also be eligible for short-term and long-term incentives based on individual and company performance.

This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.

Here at ecoATM/Gazelle we value diversity & belonging and are proud to be an Equal Employment Opportunity employer.  All applicants are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic, and are fairly and equitably compensated based on current market data. If you need assistance, or an accommodation, please let your recruiter know.

Apply for this job

*

indicates a required field

Resume/CV

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Education

Select...
Select...
Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in ecoATM | Gazelle’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.