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Operations Supervisor

Louisville, Kentucky, United States

Company Overview (Who are we? Why should you join us?)

At ecoATM the proof of our success is in our staggering growth, extraordinary impact on protecting the planet, and providing a work culture unlike any other. We are a technology company and a pioneer of device re-commerce. Through our 7,000 automated kiosks and online marketplace Gazelle.com, we enable people all over the world to join the mobile device re-use revolution, a revolution that will get billions of used smartphones out of the e-waste cycle and into the hands of people who don’t have affordable access to the empowerment of the latest mobile technology.

At ecoATM we know our employees are our greatest strength and the key to our continued growth and success. When you join our team, you will enjoy more than just a job, you will be empowered to develop and utilize your unique talents and skills to build a rewarding career while making a lasting, positive impact on the planet.

Our Values and Leadership Behaviors

 

Overview:

The DDS Supervisor is responsible for overseeing all Direct Device Sourcing (DDS) operations, ensuring efficient, accurate, and timely processing across multiple workflows. This role manages the end-to-end flow of incoming DDS orders, RMA returns, and Premium Wholesale Services (PWS) orders, while maintaining operational standards, equipment functionality, quality metrics, and team performance.

Key Responsibilities

  • Oversee a team of up to 20-35 Team Members.
  • Supervise the complete processing of all incoming DDS orders.
  • Oversee the receiving, processing, and documentation of RMA units, including those associated with Premium Wholesale Services (PWS).
  • Ensure daily operational goals for throughput, quality, and service levels are met.

Equipment & Testing Management

  • Maintain cleanliness, calibration, and functionality of automated testing equipment.
  • Verify that testing machines are operating within expected tolerance ranges by reviewing pass/fail data and escalating discrepancies.

Data & Reporting

  • Utilize basic Excel functions to track performance, identify trends, and support decision-making.
  • Analyze operational data to drive improvements in UPH, quality, and workflow efficiency.
  • Maintain accurate timesheets, schedules, and workforce documentation.
  • Ensure product is routing to the correct inventory, with the test results at the proper yields and within SLA

Leadership & Team Management

  • Directly supervise a team of approximately 20 employees.
  • Monitor and coach team members on productivity (UPH), attendance, and quality performance.
  • Provide timely feedback, conduct performance conversations, and support employee development.
  • Promote a culture of accountability, consistency, and continuous improvement.

Cross-Functional Collaboration

  • Partner with local and remote leadership, warehouse teams, inventory control, and technology teams to resolve issues and optimize processes.
  • Communicate operational updates, risks, and improvement opportunities clearly and professionally.

Education & Experience

  • High School diploma or Equivalent required, Bachelor’s degree preferred
  • 2 + years of experience in a supervisory or staff leadership role in a manufacturing or distribution environment

Knowledge, Skills & Abilities

  • Basic knowledge of Excel (VLOOKUP, filtering, pivoting, formulas preferred).
  • Ability to understand, interpret, and act on operational data.
  • Strong critical-thinking and problem-solving skills in a fast-paced, frequently changing environment.
  • Experience with timekeeping and workforce management systems.
  • Excellent communication and interpersonal skills.

Preferred Experience

  • Familiarity with Lean methodology and continuous-improvement terminology.
  • Experience using Oracle or similar ERP systems.
  • Inventory control knowledge or warehouse operations background.

Physical Requirement

  • Lift up to 30 pounds
  • Stand for long periods of time
  • Manual dexterity necessary to operate smart phones, tablets, and laptops
  • Visual acuity necessary to inspect electronics equipment

This job description is not intended to be all-inclusive. Employees may perform other related duties as assigned to meet the ongoing needs of the organization.

Additional Information:

  • Processing Center is located in the Riverport area and is in a non-climate controlled warehouse.
  • Flexible schedules are required as non-peak operations are Monday-Friday, 8 am-5 pm, plus occasional weekends. 
  • This job description is not intended to be all-inclusive. Employees may perform other related duties as assigned to meet the ongoing needs of the organization.

If you are passionate about operational excellence and ready to lead a dedicated team in a fast-paced environment, we encourage you to apply!

Location: Louisville, KY

Pay range: $51,000 - $64,000 + Bonus

Base pay offered may vary depending on job-related knowledge, skills, and experience. This information is provided per CA SB 1162 (“CA Pay Transparency Law”). Base pay information is based on market location. Learn more about ecoATM benefits here.

This position may also be eligible for short-term and long-term incentives based on individual and company performance.

This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.

Here at ecoATM/Gazelle we value diversity & belonging and are proud to be an Equal Employment Opportunity employer.  All applicants are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic, and are fairly and equitably compensated based on current market data. If you need assistance, or an accommodation, please let your recruiter know.

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