Senior Director of Field Services

Opportunity

Edged has an exciting opportunity for someone passionate about sustainability and eager to be part of an innovative company that’s on a journey to transform the world’s data center infrastructure. We are seeking a Senior Director of Field Services who will be responsible for building, leading, and managing a high-performing service team to support the installation, maintenance, and repair of our new power generation product. This role requires a blend of technical expertise, leadership skills, and customer-focused service to ensure exceptional product performance and client satisfaction. The ideal candidate will have experience in power generation systems, team management, and developing service protocols for innovative technologies.

Edged is highly selective about the people we bring on board because our mission depends on it. Progress happens quickly and we must be able to trust one another to be transparent, communicative, strategic, reliable, and driven. We seek ultra-creatives and superstar performers with a sense of humility and a hunger to make a positive impact in the world. We offer flexibility and endless growth opportunities to those who can harness their skills and talents and identify how and where to use them to add value. 

Key Responsibilities

• Team Building and Leadership:
• Recruit, hire, and train a skilled service team, including technicians, support staff, and field service engineers.
• Foster a collaborative, safety-focused, and customer-centric team culture.
• Set performance goals, provide regular feedback, and conduct performance evaluations for team members.
• Service Program Development:
• Design and implement service protocols, including installation procedures, preventative maintenance schedules, and troubleshooting guides for the power generation product and future technologies as needed.
• Develop training materials and programs to ensure team members are proficient in product-specific technical requirements.
• Establish key performance indicators (KPIs) to measure service quality, response time, and customer satisfaction.
• Field Service Management:
• Oversee the scheduling and execution of installation, maintenance, and repair services for customers.
• Ensure timely and effective resolution of customer issues, minimizing downtime and maximizing product reliability.
• Coordinate with logistics and supply chain teams to ensure availability of spare parts and tools.
• Technical Expertise:
• Serve as the primary technical expert for the power generation product (and future technologies as needed), providing guidance to the team and customers.
• Collaborate with the product development team to provide feedback on product performance and serviceability.
• Stay updated on industry trends and advancements in power generation technology to enhance service offerings.
• Customer Relationship Management:
• Act as the primary point of contact for escalated customer inquiries and service-related issues.
• Build strong relationships with clients to ensure long-term satisfaction and loyalty.
• Gather customer feedback to drive continuous improvement in service delivery and product design.
• Compliance and Safety:
• Ensure all service activities comply with industry regulations, safety standards, and company policies.
• Implement safety training and protocols to protect team members and customers during service operations.

Education and Experience

• Education: Bachelor’s degree in Electrical Engineering, Mechanical Engineering, or a related field. Advanced degrees or certifications in power generation systems are a plus.
• Experience:
• 5+ years of experience in power generation, electrical systems, or related technical fields.
• 3+ years of leadership experience, preferably in building or managing a service team.
• Proven track record of developing service programs for technical products.

Specific Skills / Abilities

• Strong technical knowledge of power generation and control systems, including installation, maintenance, and troubleshooting.
• Exceptional leadership and team-building skills with the ability to motivate and inspire.
• Excellent problem-solving and decision-making abilities.
• Strong communication and interpersonal skills for interacting with team members and customers.
• Proficiency in project management tools and service management software.

 

• Certifications: Relevant certifications (e.g., PMP, Six Sigma, or industry-specific credentials) are preferred but not required.
• Other Requirements: Willingness to travel as needed for team oversight and customer support.

 

 

Great Place to Work

  A fast-paced, entrepreneurial culture focused on innovation.

  A flexible, autonomous work environment.

  A culture of respect, learning, and excellence.

  Experienced, highly talented experts as team peers.

  Growth and travel opportunities.

  A team of change-makers having a significant impact on people and the planet.

About Edged

Edged is a fast-growing global network of carbon neutral, zero-water data centers that lead the industry in energy efficiency. The Edged platform is backed by a deep technology stack including advanced waterless cooling, renewable microgrid systems, ultra-clean generators and waste-to-fuel solutions. The platform is designed for rapid deployment and currently has more than a dozen major projects in construction worldwide, with many more in development.

Position: Senior Director of Field Services

Full-Time or Part-Time: Full-Time

Reports to: Chief Commercial Officer

Location: Remote – US

Travel: up to 25% domestic and international travel required to fulfill business needs