Principal, Middle Market Employee Benefits

Location: Hybrid position, can work out of the New York, NY, Mt. Laurel, NJ, Needham, MA or Pittsburgh, PA offices. 

JOB SUMMARY:
A Principal provides high-quality service to our Clients and Producers. They work to ensure satisfaction by balancing the quality of service and speed of response. Additionally, they develop and maintain relationships with both client and carrier representatives. This individual will research, analyze, and evaluate medical, life, disability, and other benefit plans on behalf of clients. This role requires the employee to be the lead consultant and primary point of contact for clients. The expectation is that the advisor will work on large, complex accounts in the applicable segment (Middle Market) with some degree of supervision and approval from their supervisor. At this level, the Principal may have direct supervision of other, more junior team members and their work. They will support Producers in the soliciting of new business, and administration of current business, including renewals, processing applications, and other administrative duties and projects as assigned.

ESSENTIAL FUNCTIONS:
This role is responsible for, but not limited to, the following job duties:

• Supervise the setup and renew all policies in the BenefitPoint system within 30 days
• Supervise the maintenance of all required policy documents in the ImageRight system
• Track all renewals and provide the renewal documents to the Producer
• Review all renewals and when required, will spreadsheet the renewals with options to present to the client
• Manage the day-to-day administrative tasks, such as enrollments, client and employee inquiries, billing and claims issues.
• Research and respond to client, vendors, and Producer inquiries in a timely manner.
• Prepare all documents for new business and renewals
• Develop enrollment materials and presentations for on/off-site client meetings
• Manage day-to-day inquiries from clients, vendors, and Producers.
• Negotiates terms, conditions, coverage limits, and pricing with carriers and wholesalers.
• Maintain a project plan to ensure client deliverables are completed on time. Delegate work to more junior team members when appropriate.
• Keep clients apprised of appropriate industry trends and events, including all state and federal regulatory issues
• Anticipate client needs and identify the strategies to solve them.
• Review request for proposals and insurance plan analyses, negotiate with carriers, and recommend renewal actions. Oversee implementations of new business.
• Understand and articulate alternative funding strategies, self-funded reporting, and renewal projections.
• Work to develop and execute client strategy plan and defined deliverables.
• Oversee open enrollment process for clients, Review employee presentations and communication materials.
• Conduct and present annual client compliance audits.
• Keep clients apprised of industry trends and events, including all state and federal regulatory issues. Explain legislative guidelines including COBRA, HIPAA, ERISA, Section 125, and Health Care Reform to clients. Keep clients aware of updates as necessary.
• Interpret plan rules to ensure compliance with Plan Documents and Summary Plan Descriptions (SPDs).

COMPETENCIES REQUIRED:
Customer Service Focus
Ability to build and maintain client satisfaction through proactively addressing their needs and concerns. Ensures the highest value of service is delivered and consistently delivers on commitments to the clients.
Active Listening:
Enhances communication with others by expressing genuine interest in the content and meaning of others’ messages. Asks clarifying questions to ensure understanding.
Initiating Action:
Self-starter and frequently takes a lead role in improving or enhancing a product or service to benefit the client and EPIC. Will often demonstrate a sincere positive attitude toward getting things done and will seek out additional responsibilities that may go beyond the scope of their formal job description.
Quality Extended Task Focus:
Able to perform the same work function with excellence and high standards of quality for a significant amount of time while remaining focused and without becoming disengaged.
Composure and Resilience:
Will demonstrate a positive attitude and be able to work in a team environment.
Able to deal effectively with pressure, maintains focus and intensity and remains optimistic and persistent even under adversity. Demonstrates the ability and propensity to recover quickly and maintain self-control following setbacks, rejections, and conflict.
Time Management:
Demonstrates the ability to manage multiple responsibilities by being organized and keeping on top of important time-sensitive tasks.
Able to prioritize tasks and projects daily.

QUALIFICATIONS:
• Strong computer skills including Microsoft office suite.
• Must be detail oriented.
• Must have excellent organization and time management skills.
• Must have leadership/ senior level skills
• Minimum of seven years of progressive insurance brokerage or insurance carrier experience.

EDUCATIONAL & LICENSING REQUIREMENTS:
• Undergraduate Bachelor’s degree in relevant area of study
• Must successfully secure a Life & Health License within 6 months of your date of hire

PHYSICAL DEMANDS:
• Ability to handle basic office procedures i.e., answering phones, work on computer/laptop.
• Ability to work extra hours as requested, i.e., during heavy renewal periods.
• Ability to go out on client calls, both local and minimally out of state usually with Producer.

The national average salary for this role is $115,000 to $135,000 in base pay and exclusive of any bonuses or benefits. The base pay offered will be determined based on your experience, skills, training, certifications and education, while also considering internal equity and market data.

WHY JOIN EPIC? 

• Ranked #17 Top 100 Largest U.S. Broker by Business Insurance
• Awesome Benefits:  401K matching, Generous Time Off Policy, Flexible Work Options, Medical, Dental, Vision, Pet Insurance, Cancer Insurance, Wellness Programs, Employee Award Programs (Trips!).

EPIC embraces diversity in all its various forms—whether it be diversity of thought, background, race, religion, gender, skills or experience. We are committed to fostering a work community where every colleague feels welcomed, valued, respected and heard. It is our belief that diversity drives innovation and that creating an environment where every employee feels included and empowered, helps us to deliver the best outcome to our clients. 

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