Client Manager- Commercial Lines

SUMMARY:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Location:  This role requires a hybrid work schedule out of our Los Angeles, CA office, 3 days a week in office for the first month for training purposes and then will require 2 days a week in office.

CLIENT MANAGER- ESSENTIAL DUTIES AND RESPONSIBILITIES :

• Processes applications, policies, endorsements, binders, certificates, audit requests and other items related to the servicing of clients. (Certificates may be issued by a Unit Assistant, however Account Manager is ultimately responsible for timeliness and accuracy.)
• Assists clients with policy coverage, exclusions and related questions and assists Producers in servicing clients.
• Services client accounts with oversight of Producers or Account Executives, which includes research/analysis and handling of client questions on coverage and other policy/contractual issues. Makes routine policy adjustments.
• Conducts renewal process with oversight of Producers or Account Executives, including exposure analysis/renewal questionnaires/experience data, contractual requirements for insurance, etc.), strategizes with Producer/Account Executive whether to market and if applicable, conducts market comparisons by analyzing insurance rate and renewal information, obtains and evaluates quotes, negotiates premiums, prepares proposal, and oversees accuracy of insurance binder.
• Provides support to Producers and, if applicable, Account Executives, including preparing presentations and proposals, and participating in team meetings if asked.
• Maintains client files in appropriate systems; prepares billing and provides standard office/administrative support.

Service

• Consistently establishes and maintains high levels of trust and confidence with clients through periodic contacts, and by promptly responding and resolving client questions and issues;
• Process all applications, policies, endorsements, incoming mail, binders, schedules, certificates, audits, and other items related to the servicing of clients policies in a timely and accurate manner or have oversight of unit assistant’s work product on assigned accounts.
• Inform and educate clients about policy coverage, changes, exclusions, and insurance coverage needs. Assist clients in making coverage changes;
• Responsible for timely, accurate invoicing and monthly expirations;
• Meet all quality and timeliness standards in the Agency Management System while properly documenting all activity;
• Other duties may be assigned.

Marketing

• In conjunction with the Producer, determine strategy which includes coverage determination, target pricing, marketing determination;
• Submit applications with proper supporting documentation and follow up to ensure timely receipt of quotes and policies;
• Aggressively and professionally negotiate premiums and commissions with underwriters and wholesalers;
• Prepare proposals and provide other technical support in the sales new or renewal process as needed;
• Other duties may be assigned.

Personal and Organizational Development

• Set priorities and manage workflow for self to ensure efficient, timely, and accurate processing of all responsibilities;
• Maintain cordial and effective relations with clients, co-workers, carriers, wholesalers, vendors, and other business contacts;
• Maintain up-to-date proposals, workflow logs, manuals or other required documentation and records;
• Interact with others effectively utilizing good communication skills, cooperating purposefully, and providing information and guidance as needed to achieve the business goals of the Company;
• Stay informed regarding industry information, new product/program developments, coverages, legislation, technology to continuously improve knowledge and performance;
• Other duties may be assigned.
• Work effectively to resolve problems or enhance service in a timely manner
• Ability to work in a fast-paced environment with demonstrated ability to juggle multiple competing tasks and demands
• Ensure expert knowledge is maintained

SUPERVISORY RESPONSIBILITIES:
N / A

KEY COMPETENCIES:

• Full knowledge of Property Casualty lines of coverage and services;
• Recognize problems and respond appropriately
• Able to analyze situations logically in order to draw solid conclusions
• Demonstrate experience with Agency Management Systems, rating procedures, coverages, and industry operations to effectively manage, maintain, and write assigned clients and prospects;
• Advanced knowledge of navigating the Internet as well as various Microsoft Office programs to include Windows, Outlook, Word & Excel;
• Strong attention to detail and time management abilities;
• Strong ability to multi-task and assign priority;
• Ability to work effectively and efficiently both with and without direct supervision;
• Ability to work effectively and efficiently in a team environment as well as independently;
• Strong interpersonal communication skills, both written and oral

EDUCATION and/or EXPERIENCE:

• High school diploma or G.E.D. equivalent required. College degree a plus.
• Two or more years’ experience in a small to mid-size brokerage.
• Must have working knowledge of a variety of Microsoft Office computer software applications to include word processing, spreadsheets, database, and presentation software.
• Must be able to work in a fast-paced environment with demonstrated ability to juggle multiple competing tasks and demands.
• Must have high level of interpersonal skills to handle sensitive and confidential situations. This position continually requires teamwork, demonstrated poise, tact, and diplomacy.

CERTIFICATES, LICENSES, REGISTRATIONS:
• Valid Driver License
• California Fire and Casualty Broker License