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Client Service Specialist

1800 S Washington, Suite 400, Amarillo, TX 79102

Come join our team!

There are many reasons why EPIC Insurance Brokers & Consultants has become one of the fastest-growing firms in the insurance industry. Fueled and driven by capable, committed people who share common beliefs and values and “bring it” every day, EPIC is always looking for people who have “the right stuff” – people who know what they want and aren’t afraid to make it happen.

Headquartered in San Francisco and founded in 2007, our company has over 3,000 employees nationwide. With locations spread out across the U.S., our local market knowledge and industry expertise helps support our clients' regional and global needs. We have grown very quickly since our founding, and we continue to see growth and success thanks to our hard-working and growth-minded employees. 

Our core values are: Owner mindset, Inspire trust, Think big, and Drive results. If these values and growth align with what you're looking for in your next career? Then consider joining our amazing team!

JOB OVERVIEW:

Fairly Group, a division of EPIC Insurance Brokers, specializing in risk management and insuring clients in the sports and entertainment industries.

We are seeking a detail-focused individual with prior experience handling transactional documents to join our Risk Consulting team as a Customer Service Specialist. This role will be part of an internal team responsible for intake, processing and review of injury reports and medical bills on behalf of our clients. This is a key role within our team that requires high attention to detail, accuracy, sense of urgency, and reliable communication skills. This role provides top-notch client support as well as day-to-day support of the team.

LOCATION: Amarillo, TX, in office 5 days a week

WHAT YOU’LL DO:

A detailed list of job duties includes (but is not limited to):

  • Receive, set up and track injury reports in internal Claim System.
  • Review medical bills for accuracy and process them efficiently for bill review or negotiation.
  • Effective and timely communication with all clients – via email and telephone regarding questions about claims submissions, bill status, reimbursement amounts and general inquiries.
  • Work and interface with insurance carrier and third-party administrator claims adjusters as well as other ancillary vendors and medical providers as related to medical billing.
  • Receive and process physical mail into internal system.
  • Submit and receive data related to injured worker Medicare eligibility.
  • Participate in occasional telephonic claim review calls with team members and clients.

WHAT WE ARE LOOKING FOR:

  • Strong administrative skills and high attention to detail/accuracy.
  • Candidates with strong, professional communication skills - both written and verbal. Ideal candidates can successfully pivot between providing detailed and accurate written communication, as well as picking up the phone and having a detailed verbal conversation.
  •  Candidates who adapt well to priority changes, deadlines, and consistently are quick to respond to/or acknowledge communications (both from internal and external sources).
  • Curiosity and eagerness to learn. Knowledge of workers’ compensation’s billing and reimbursement is helpful to have but not required. The team can teach the important aspects of the industry, but ideal candidates will love learning, be a self-starter and enjoy variety in their work.
  • Positive and outgoing disposition, eager to work as a team but also functions well working independently.

WHAT YOU WILL BRING:

  • Minimum of 2 years of professional experience working in a fast-paced, administrative role.
  • Experience working with Worker’s’ Compensation claims or billing is highly preferred but not required.
  • Excellent organizational, interpersonal and communication skills.
  • Good problem-solving skills and critical thinking skills.
  • Ability to work in a fast-paced environment and deliver results to meet timelines.
  • Ability to be discreet and maintain the security of customer information.
  • Proficient in Microsoft Office Suite, in particular Outlook, Excel, Word and PowerPoint

Educational requirements:

• Bachelor’s degree preferred but not required.

COMPENSATION: 

The national average hourly rate for this role is $23.08 - $24.62 in base pay and exclusive of any bonuses or benefits. The base pay offered will be determined based on your experience, skills, training, certifications and education, while also considering internal equity and market data.

WHY EPIC:

EPIC has over 60 offices and 3,000 employees nationwide – and we’re growing! It’s a great time to join the team and be a part of this growth. We offer:

Generous Paid Time off

Managed PTO for salaried/exempt employees (personal time off without accruals or caps); 22 PTO days starting out for hourly/non-exempt employees; 12 company-observed paid holidays; 4 early-close days

Generous leave time options: Paid parental leave, pregnancy disability and bonding leave, and organ donor/bone marrow donor leave

Generous employee referral bonus program of $1,500 per hired referral

Employee recognition programs for demonstrating EPIC’s values plus additional employee recognition awards and programs (and trips!)

Employee Resource Groups: Women’s Coalition, EPIC Veterans Group

Professional growth & development: Mentorship Program, Tuition Reimbursement Program, Leadership Development

Unique benefits such as Pet Insurance, Identity Theft & Fraud Protection Coverage, Legal Planning, Family Planning, and Menopause & Midlife Support

Additional benefits include (but are not limited to): 401(k) matching, medical insurance, dental insurance, vision insurance, and wellness & employee assistance programs

50/50 Work Culture: EPIC fosters a 50/50 culture between producers and the rest of the business, supporting collaboration, teamwork, and an inclusive work environment. It takes both production and service to be EPIC!

EPIC Gives Back – Some of our charitable efforts include Donation Connection, Employee Assistance Fund, and People First Foundation

We’re in the top 10 of property/casualty agencies according to “Insurance Journal”

To learn more about EPIC, visit our Careers Page: https://www.epicbrokers.com/about/epic-careers/.com

EPIC embraces diversity in all its various forms—whether it be diversity of thought, background, race, religion, gender, skills or experience. We are committed to fostering a work community where every colleague feels welcomed, valued, respected and heard. It is our belief that diversity drives innovation and that creating an environment where every employee feels included and empowered, helps us to deliver the best outcome to our clients. 

California Applicants - View your privacy rights at: https://www.epicbrokers.com/wp-content/uploads/2025/01/epic-ca-employee-privacy-notice.pdf. 

Massachusetts G.L.c. 149 section 19B (b) requires the following statement: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. 

#LI-TV1

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