Client Executive, Employee Benefits

SUMMARY
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The Client Executive works with the Producer to implement a client’s employee benefits strategy, plan marketing, analysis of renewal designs and alternatives, and conduct open enrollment meetings. The Client Executive is responsible for ensuring exceptional service to our clients and meeting goals.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Include but are not limited to the following:

• Primary expert resource and point of contact for clients, which includes research/analysis and handling of wide variety of client questions on coverage/eligibility, contractual issues, and government reporting compliance. Prepares and provides resources, trends and legal updates to clients on on-going basis. Routine questions are delegated.
  Excellent communication skills.
• New business development, identify client opportunities - develop relationships, prepare & present proposals to win new clients.
• For new and renewal business, analyzes relevant client data (e.g., census/experience data, contractual requirements for insurance), conducts market comparisons by analyzing insurance rate and renewal information and obtaining quotes, strategizes with clients (typically senior-level executives and managers), makes recommendations to clients regarding coverage; negotiates on behalf of clients for best alternatives.
• Works with clients, and other team members to assess the client’s plan objectives and develop a comprehensive client service delivery program to meet those objectives.
• Analyzes financial data and model program alternatives, and advise client of alternatives and the recommended strategy.
• Manages the marketing process and negotiates with carriers and vendors on client’s behalf to provide cost effective solutions for the client.
• Manages open enrollment process and communication for the client.
• Provides marketing and new business development support to producer, including preparing presentations and proposals, participating in meetings with prospective clients as part of team.
• Delegates office administrative work to appropriate staff and oversees tasks.
• Requests referrals from existing client base and responds to the referrals quickly and effectively.
• Maintains a concern for timeliness and completeness when interacting with clients, agency, and company personnel to minimize potentials for error or omission claims.

PERSONAL AND ORGANIZATIONAL DEVELOPMENT

• Set priorities and manage workflow for self and support team to ensure all goals are met.
• Maintain up-to-date proposals, workflow logs, update all benefits information on agency management system, CRM, manuals or other required documentation and records.
• Interact with others effectively using strong, clear communication skills, cooperating purposefully, and providing information and guidance as needed to achieve the business, profitability and retention goals.
• Stay informed regarding industry information, new product/program developments, coverages, legislation, and technology to continuously improve knowledge and performance.
• Project a professional image in action and appearance.

SUPERVISORY RESPONSIBILITIES

• Oversee client service team members and work product.
• Interact and lead client manager, client coordinator and/or others, as appropriate.

KEY COMPETENCIES

• Full knowledge of Employee Benefits lines of coverage and services.
• Displays strong financial background and understanding of financial underwriting concepts as well as analytical knowledge related to Employee Benefits.
• Broad knowledge of Health and Welfare compliance and regulations, HIPAA, and pending ACA legislation.
• Advanced knowledge of navigating the Internet as well as various presentation platforms and Microsoft Office programs to include Excel, Outlook, Word, PowerPoint and Excel.
• Strong attention to detail and time management abilities.
• Strong ability to multi-task, prioritize, and delegate.
• Ability to work effectively and efficiently both with and without direct supervision.
• Strong interpersonal communication skills, both written and verbal.
• Anticipate, meet and/or exceed customer needs, wants and expectations.
• Effectively communicate, build rapport and relate well to clients and associates.
• Take initiative in learning and implementing new concepts, technologies and/or methods.
• Utilize logical, systematic and orderly procedures to meet objectives.
• Energetically focus efforts on meeting a goal, mission or objective.
• Able to convey complex ideas clearly, succinctly, and understandably.

EDUCATION and/or EXPERIENCE

•  College degree preferred. High school diploma with some college or significant Insurance Industry related experience; or combination of education and experience.
• Ability to read, analyze, compare, and interpret insurance policies, coverages, documents and regulations. Ability to write reports and business correspondence. Ability to effectively establish rapport, present information and respond to questions from managers, clients, customers and the general public orally and in writing. Ability to sell and explain additional coverages and gaps. Skill and ability to meet people and listen.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Must have high level of interpersonal skills to handle sensitive and confidential situations.

CERTIFICATES, LICENSES, REGISTRATIONS

• TX Life, Accident, Health and HMO License
• Valid Driver License
• Advanced professional designations preferred such as CEBS, GBA, PHR, CLU

COMPENSATION

The national average salary for this role is $160,000.00 to $185,000.00 in base pay and exclusive of any bonuses or benefits. The base pay offered will be determined based on your experience, skills, training, certifications and education, while also considering internal equity and market data.

WHY EPIC: 

EPIC has over 60 offices and 3,000 employees nationwide – and we’re growing! It’s a great time to join the team and be a part of this growth. We offer:

• Generous Paid Time off
  • Managed PTO for salaried/exempt employees (personal time off without accruals or caps); 22 PTO days starting out for hourly/non-exempt employees; 12 company-observed paid holidays; 4 early-close days
• Generous leave time options: Paid parental leave, pregnancy disability and bonding leave, and organ donor/bone marrow donor leave
• Generous employee referral bonus program of $1,500 per hired referral
• Employee recognition programs for demonstrating EPIC’s values plus additional employee recognition awards and programs (and trips!)
• Employee Resource Groups: Women’s Coalition, EPIC Veterans Group
• Professional growth & development: Mentorship Program, Tuition Reimbursement Program, Leadership Development
• Unique benefits such as Pet Insurance, Identity Theft & Fraud Protection Coverage, Legal Planning, Family Planning, and Menopause & Midlife Support
• Additional benefits include (but are not limited to): 401(k) matching, medical insurance, dental insurance, vision insurance, and wellness & employee assistance programs
• 50/50 Work Culture: EPIC fosters a 50/50 culture between producers and the rest of the business, supporting collaboration, teamwork, and an inclusive work environment. It takes both production and service to be EPIC!
• EPIC Gives Back – Some of our charitable efforts include Donation Connection, Employee Assistance Fund, and People First Foundation
• We’re in the top 10 of property/casualty agencies according to “Insurance Journal”

To learn more about EPIC, visit our Careers Page: https://www.epicbrokers.com/about/epic-careers/. 

EPIC embraces diversity in all its various forms—whether it be diversity of thought, background, race, religion, gender, skills or experience. We are committed to fostering a work community where every colleague feels welcomed, valued, respected and heard. It is our belief that diversity drives innovation and that creating an environment where every employee feels included and empowered, helps us to deliver the best outcome to our clients. 

California Applicants - View your privacy rights at: https://www.epicbrokers.com/wp-content/uploads/2025/01/epic-ca-employee-privacy-notice.pdf. 

Massachusetts G.L.C. 149 section 19B (b) requires the following statement: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. 

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