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Bond Specialist, Claims

125 S Wacker Dr, Suite 3150, Chicago, IL 60606

LOCATION: Hybrid, Chicago, IL, 

 Come join our team!

There are many reasons why EPIC Insurance Brokers & Consultants has become one of the fastest-growing firms in the insurance industry. Fueled and driven by capable, committed people who share common beliefs and values and “bring it” every day, EPIC is always looking for people who have “the right stuff” – people who know what they want and aren’t afraid to make it happen.

Headquartered in San Francisco and founded in 2007, our company has over 3,000 employees nationwide. With locations spread out across the U.S., our local market knowledge and industry expertise helps support our clients' regional and global needs. We have grown very quickly since our founding, and we continue to see growth and success thanks to our hard-working and growth-minded employees. 

Our core values are: Owner mindset, Inspire trust, Think big, and Drive results. If these values and growth align with what you're looking for in your next career? Then consider joining our amazing team!

JOB OVERVIEW:

Our Transportation and Logistics Practice specializes in insurance programs designed for logistics companies both domestically and internationally.  We are currently seeking a Claims Liaison. This is a full time job to liaise and bridge the gap between between the clients, customs brokers and our surety partner. You  will act as a central point of contact, coordinating documentation and communication across multiple parties.   

 WHAT YOU’LL DO:

A detailed list of job duties includes (but is not limited to):

  • Provide day to day service and support for U.S. Customs Bond products.
  • Act as a primary liaison managing the claims communication between the Importer of Record, Customs Brokers, and our surety partners.
  • Serve as the primary conduit for bond claims and subrogation matters, including facilitating and auditing documentation, tracking claim status and seeking reimbursement.
  • Build and maintain strong relationships with Customs Broker clients and Surety Partner
  • Assist bond underwriters with servicing existing clients and delivering high quality client service.
  • Support underwriting activities by collecting required information, performing data entry, and helping evaluate risk factors.
  • Organize, monitor and manage bond and claims files to ensure accuracy, follow ups and compliance.
  • Coordinate the creation and delivery of materials for clients, prospects, and internal stakeholders.

 WHAT YOU’LL BRING:

  • 1 plus years of Claims experience required. 
  • Strong verbal and written skill essential.  
  • Exceptional Attention to Detail, Proactive Demeanor, Technical Proficiency in software such as Excel, Word and Adobe
  • Organizational Skills & Time Management with ability to manage multiple tasks in a fast-paced environment while delivering quality results in a timely manner. 

Preferred Credentials and Experience:

  • Bachelor’s Degree

COMPENSATION: 

The national average salary for this role is $65 000.00 - $75 000.00 in base pay and exclusive of any bonuses or benefits. The base pay offered will be determined based on your experience, skills, training, certifications and education, while also considering internal equity and market data.

WHY EPIC: 

EPIC has over 60 offices and 3,000 employees nationwide – and we’re growing! It’s a great time to join the team and be a part of this growth. We offer:

  • Generous Paid Time off
    • Managed PTO for salaried/exempt employees (personal time off without accruals or caps); 22 PTO days starting out for hourly/non-exempt employees; 12 company-observed paid holidays; 4 early-close days
  • Generous leave time options: Paid parental leave, pregnancy disability and bonding leave, and organ donor/bone marrow donor leave
  • Generous employee referral bonus program of $1,500 per hired referral
  • Employee recognition programs for demonstrating EPIC’s values plus additional employee recognition awards and programs (and trips!)
  • Employee Resource Groups: Women’s Coalition, EPIC Veterans Group
  • Professional growth & development: Mentorship Program, Tuition Reimbursement Program, Leadership Development
  • Unique benefits such as Pet Insurance, Identity Theft & Fraud Protection Coverage, Legal Planning, Family Planning, and Menopause & Midlife Support
  • Additional benefits include (but are not limited to): 401(k) matching, medical insurance, dental insurance, vision insurance, and wellness & employee assistance programs
  • 50/50 Work Culture: EPIC fosters a 50/50 culture between producers and the rest of the business, supporting collaboration, teamwork, and an inclusive work environment. It takes both production and service to be EPIC!
  • EPIC Gives Back – Some of our charitable efforts include Donation Connection, Employee Assistance Fund, and People First Foundation
  • We’re in the top 10 of property/casualty agencies according to “Insurance Journal”

To learn more about EPIC, visit our Careers Page: https://www.epicbrokers.com/about/epic-careers/. 

 

EPIC embraces diversity in all its various forms—whether it be diversity of thought, background, race, religion, gender, skills or experience. We are committed to fostering a work community where every colleague feels welcomed, valued, respected and heard. It is our belief that diversity drives innovation and that creating an environment where every employee feels included and empowered, helps us to deliver the best outcome to our clients. 

California Applicants - View your privacy rights at: https://www.epicbrokers.com/wp-content/uploads/2025/01/epic-ca-employee-privacy-notice.pdf. 

Massachusetts G.L.c. 149 section 19B (b) requires the following statement: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. 

 

#LI-TM1

#LI-Hybrid

 

 

 

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