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Field Innovation Officer

Rwanda

Who We Are! 

🌍 Africa has the world’s youngest and fastest-growing population. By 2035, the continent is poised to contribute more young people to the global workforce each year than the rest of the world combined. 

At Educate! we're obsessed with impact. We leverage iterative learning to build highly scalable youth employment solutions aimed at unlocking the potential of the world’s youngest continent. 

Educate! prepares youth in Africa to learn, earn and thrive in today’s economy by: 

  1. Introducing an employment-focused school subject into secondary and 
  2. Delivering livelihood boot camps for out-of-school youth, with a focus on marginalized rural girls and young women.

To date, more than 500,000 youth have been meaningfully impacted across Uganda, Rwanda, Kenya, and Tanzania, and along the way, Educate! has become the largest youth employment and skills provider in East Africa.

Educate! is a team of over 300 largely African staff and 300 volunteer youth mentors. We prioritize building an engaging, fulfilling and growth oriented work environment. 50% of our top 30 leaders have been with us for over 5 years, 10+ alumni have started their own organizations, and 6 current or former team members were Acumen Fund East Africa fellows. 

We have been backed by top foundations such as Imaginable Futures, Livelihood Impact Fund,  Jack Dorsey’s #startsmall, CIFF and Echidna Giving. Educate! won a 2018 Klaus J. Jacobs Prize and a 2015 WISE Award, and has been highlighted by the World Bank’s S4YE's Impact Portfolio, an Al Jazeera documentary, BBC, The Brookings Institution as one of 14 case studies on scaling education, and the Gates Foundation as a Goalkeepers Accelerator. In 2022, we received a catalytic investment from philanthropist Mackenzie Scott to scale our systems change work.

Educate!'s long-term vision is to design solutions that measurably impact millions of youth across Africa each year.

Good to note: To Our Awesome Applicants! 🚀💫

We know that incredible candidates sometimes hesitate to apply if they don’t meet every requirement. If this role excites you, we encourage you to apply! 

We’re looking for passionate individuals who believe in our mission and can bring unique perspectives to our team—not just those who check every box. We value diversity and strongly encourage women and individuals from all backgrounds to apply.

Position Overview 

Are you passionate about using technology to solve real-world challenges in education? Educate!, a fast-growing and award-winning social enterprise, is looking for a Field Innovation Officer to lead testing and rollout of digital tools like our CAMIS dashboards in schools and districts. You’ll coordinate user testing, gather feedback from educators, and support platform improvements working closely with both field teams and tech developers. If you're passionate about bridging people and technology to make systems work better, we’d love to hear from you!

What You Will Do:

Digital Platform Testing and User Experience Optimization

  • Support Deputy Manager and Policy and Learning Designer in comprehensive implementation of experiments while ensuring rigorous testing protocols and data collection standards
  • Lead structured user testing sessions for digital platforms including CAMIS features, dashboard functionality, and new system deployments before full-scale rollout
  • Test user experience with dashboards and digital tools while documenting usability challenges, user interface issues, and performance optimization opportunities
  • Make evidence-based recommendations to CAMIS team through management channels regarding system improvements, feature enhancements, and user experience modifications.

Data Collection and Learning Analytics Management

  • Lead comprehensive learning data collection processes in collaboration with the performance metrics team to ensure accurate tracking of platform effectiveness and user engagement metrics
  • Collect data through Quality Assurance Technicians (QATs) on best practices, implementation challenges, and successful adoption strategies across different school contexts
  • Work with Deputy Manager to systematically test and pilot best practices while documenting outcomes and scaling potential for successful interventions
  • Document user skills gaps and training needs through systematic feedback collection from teachers, administrators, and field staff to inform capacity building strategies.

Training Development and Capacity Building

  • Lead CAMIS training programs for frontline teams based on comprehensive user feedback analysis and technical team recommendations for system updates
  • Create comprehensive and shareable training materials including videos, PDFs, and interactive resources for different CAMIS user categories and competency levels
  • Coordinate and deliver upskilling sessions for Field Support Specialists and capacity building sessions for QATs informed by user feedback and technical insights
  • Develop and maintain comprehensive CAMIS troubleshooting guide and FAQ resources that schools and teachers can access for long-term independent problem-solving

Technical Liaison and Support Coordination

  • Serve as primary liaison between field teams and CAMIS technical development team while facilitating two-way communication and solution development processes
  • Collect systematic feedback from frontline teams regarding teacher, school administrator and districts challenges with CAMIS implementation and relay actionable insights to technical team
  • Support comprehensive prototyping, building, testing, and rollout processes for CAMIS dashboards and supporting features while ensuring user needs are prioritized
  • Coordinate resolution of technical challenges and report back to schools/ and or districts on solutions while maintaining detailed documentation of common issues and resolution pathways

Who You Are: 

Terms

  • This position will be based in Rwanda

What We Offer đź’Ľ

  • A vibrant, mission-driven environment with a supportive and fun team.
  • Flexibility— Hybrid work environment to empower you in your mode of work. 
  • Competitive salary based on experience.
  • Healthcare coverage for you and your dependents, work laptop, Internet & call stipend
  • Learning & growth opportunities

PLEASE NOTE THE ABOVE BENEFITS DO NOT APPLY TO TEMPORARY, CONTRACT OR INDEPENDENT CONSULTANTS. 

Application Process: Rolling basis, interviews happening soon!

Our Culture & Tenets(Values) 🌱

We’re ambitious. Are you? Educate! is growing fast, so new opportunities are opening up and expanding all the time. We’re inspired by people with drive, and we love to help them reach their full potential. We expect everyone at Educate! to contribute above and beyond their job description, grow their skills, and advance their careers, and we are committed to supporting our staff members on that journey of their careers, and we are committed to supporting our staff members on that journey. 

  1. We put Youth First, Impact-Obsessed - We are purpose-driven, focused on impact, and prioritize what truly matters. We listen to youth, design our efforts around their needs, and ensure every dollar creates transformative experiences they value.
  2. We Exceed Expectations - We take pride in going above and beyond to achieve the best results—proactively identifying problems and seeking solutions without waiting or stopping at what's requested.
  3. We Are Always Learning - We are committed to seeking and applying new knowledge and ideas. We stay open-minded and continuously try new things, experiment, grow, and improve. We invest in learning for ourselves and our teams.
  4. We are One Team, Many Views - We value all individuals, believe diverse ideas and open dialogue drive excellence, foster a supportive and respectful environment where everyone can freely express themselves. We work as one team and prioritize the organization's mission over personal or team interests.
  5. We have the Startup Mindset - We innovate relentlessly to grow our impact, we never think “we have arrived” or “we’re done.”We constantly challenge the status quo, embrace change, and move quickly toward our vision. Unafraid of failure, we question anything that hinders progress.

Every person at Educate! — from interns to the executive director — is evaluated by how they live up to these five cultural tenets. They are at the core of how we achieve our mission and why we work as well as we do.  Educate is committed to providing an inclusive and welcoming environment for all who interact in our community. In creating this environment, we encourage people from a variety of cultures, backgrounds and life experiences to join our diverse team. 

We’re committed to ensuring all candidates are screened for child and youth safety. As part of the process, you’ll need to provide a Certificate of Good Conduct. Educate! reserves the right to withdraw employment offers if any risks to youth are identified.

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