Service Manager Commerical HVAC

Since 2001, Engineered Equipment Inc. has been delivering smart, reliable HVAC solutions across Oklahoma. What started as a two-person team is now 50+ strong, serving customers from offices in OKC and Tulsa. We work with 40+ top manufacturers to provide high-performance systems backed by expert support.

At EEI, you’ll join a team that supports your development and gives you space to make an impact. We review every application with care and appreciate your interest in joining our team.

Reports to: President

FLSA Status: Exempt

The Opportunity:

We are seeking an experienced Service Manager with leadership experience. This position requires an expert level with performing electrical and mechanical inspection, start-up maintenance on the equipment we sell, repairs, service contract maintenance, project management and leadership responsibilities. This is a full-time opportunity for an energetic go-getter with career growth mindset and desires. An ideal candidate will be customer service oriented, team-focused, and possess the leadership qualities to drive growth and achieve the goals put in place. Position requires a high level of correspondence with the service team, Project Managers, Service Coordinators and customers.

Responsibilities:

• Actively manage and motivate a team of field service technicians and coordinators
• Assess the skill level of each service technician and utilize our Development Plan Process for continued growth, development, and engagement
• Troubleshooting and resolving field issues while working alongside service technicians
• Resolve issues in a timely manner and communicate directly with manufacturers
• Pursue manufacturer cost reimbursement for parts and labor
• Ensure customer satisfaction and resolve any issues immediately in the most cost-effective manner
• Provides response to customer complaints and emergencies
• Train technicians providing coaching and mentorship on troubleshooting equipment, customer interaction, career growth, and meeting company expectations
• Create and implement a technician training program including documentation
• Identify needs and opportunities for individual and group training
• Lead discussions, training, and rollout of new software and procedures
• Provide direction for scheduling the appropriate technicians based on knowledge, skill set and abilities as it relates to the job scope
• Pursue cooling tower rebuild and service opportunities, and oversee the execution of these projects
• Debriefing on low margin/trouble jobs
• Analyze applied overhead issues
• Support sales engineers regarding job pricing and costs
• Recommend and implement structure changes and operational efficiency opportunities
• Guide Service Admin and Coordinators to maximize efficiencies and reduce travel time and downtime
• Builds and maintains an effective service team committed to customer and employee satisfaction and profitable growth
• Flexibility to work overtime/weekends, as required
• Responsible for Service Department P & L, monitoring income and expenses, and implementing strategies to increase department profitability
• Performs other related duties and responsibilities as required or assigned

The Required Profile:

• Bachelor’s Degree in related field or 10-15 years of related experience; or equivalent combination of education and experience in commercial HVAC environment
• Must have valid driver’s license with good driving record
• Operating knowledge of Microsoft office software and working proficiency with handheld computer (i.e. Smartphone, iPad, tablet)
• Electrical or temperature control experience required and EPA Certification Preferred (i.e. HVAC Journeyman, Boiler Operator, Gas Installer, etc.)
• Experienced and advanced knowledge, skills and abilities with manufacturers that EEI represents (AAON, LG, Lochinvar, ABB, etc.)
• Ability to work in diverse conditions including but not limited to mechanical equipment rooms with exposure to noisy operating equipment, exposure to extreme weather conditions, risk of electrical shock (high voltage), climbing/working at elevated heights, etc.

Other Skills & Abilities:

Language Skills
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization

Mathematical Skills
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret graphs.

Reasoning Ability
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Mental stamina for problem solving and prioritizing multiple tasks.

Environmental Requirements
Will be required to work in a field environment, multiple customer sites on a daily basis.

Behavior Skills
Ability to manage people and situations when conflicts arise. Ability to seize opportunities with the drive to complete goals.

Personal and Interpersonal Skills
Ability to establish and grow relationships with customers through effective verbal and written communication. Dedicated to the needs of the customers, manufacturers and peers and has the patience to actively listen to all business partners. Able to solve problems and skillfully negotiate with a minimum of noise while managing stress. Demonstrates integrity and trust through appropriate directness and truthfulness. Ability to understand personal strengths and weaknesses, seek feedback and improve upon shortcomings.

Physical Demands
While performing the duties of this job, the employee is regularly required to operate a computer keyboard and to reach with hands and arms. The employee frequently is required to stand, walk, and sit. The employee is continually required to climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 50 pounds, frequently lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status.  Reasonable accommodations will be made for qualified individuals with disabilities unless doing so would result in an undue hardship.