Back to jobs

Senior Sales Operations Analyst

[Hybrid] Greater Toronto Area, Canada

LIPTON Teas and Infusions is the biggest tea business in the world, with world class purpose driven brands such as Lipton, PG Tips and Pukka. As Lipton Teas and Infusions we are united in one purpose: growing a world of wellbeing through the regenerative power of plants.

 

In July 2022, CVC Capital Partners Fund VIII took over the full ownership of the LIPTON Teas and Infusions (formally ekaterra) business from its previous owner, Unilever. As a standalone entity with a dedicated single-category focus, Lipton T&I is even better positioned to lead the tea industry, delivering higher growth and value, and a greater impact on the wider world. With 11 production factories in four continents and tea growing estates in three countries, LIPTON Teas and Infusions is a profitable and growing business whose brands reach hundreds of millions of consumers. It has a presence in over 100 countries.

 

At LIPTON Teas and Infusions, we work alongside people who put consumer love at the heart of every decision. Diverse minds who celebrate new ideas, share our values and the commitment we have for the wellbeing of all. In return, we create an environment that gives our people space and freedom, where they can grow as leaders. A connected community where ideas can thrive. Where you explore new challenges. Learning all you need to master your field, and even more about yourself.

 

Be part of this amazing blend. Join our collective and help us grow a better world of wellbeing and a better you.

 

Job Title: Senior Sales Operations Analyst 

Job Status: full-time, permanent

Work Location: Mostly from home with monthly 3 day meeting in Mississauga.

Your role:

The Senior Sales Operations Analyst plays a critical role in enabling commercial excellence across our Canadian Retail and Out‑of‑Home channels. This role provides advanced analytics, operational support, and cross‑functional coordination to accelerate growth, streamline processes, and strengthen execution.

You will partner closely with Sales, Marketing, Demand Planning, Finance, and our Broker network to support business planning, forecasting, performance tracking, and the successful execution of commercial strategies. This role is ideal for an individual who is analytical, highly organized, proactive, and passionate about helping teams win. 

Your Key Responsibilities:

Sales & Business Analysis

  • Generate, analyze, and interpret Retail and Out‑of‑Home sales reports
  • Maintain dashboards and leadership reporting (including commissions, KPIs, and performance trackers)
  • Identify trends, risks, and opportunities to support commercial decision‑making
  • Conduct trade investment analysis and develop tools to track ROI and accountability
  • Support customer distribution analysis and prepare sell‑in presentations
  • Prepare deal sheet, verify deductions, oversee the entire trade investment process from the deal submission to the deduction clearance, the ad execution, etc.

Marketing, Demand Planning & Forecasting Support

  • Partner with Marketing on campaign execution, sample coordination, presentations, and promotional alignment
  • Support Demand Planning with data inputs, forecast tracking, and customer portal or deal‑sheet management
  • Provide insights for S&OP cycles and improve forecast accuracy

 Process Optimization & Commercial Operations

  • Enhance sales processes, tools, and workflows to improve efficiency
  • Maintain shared templates, documentation, and master data (pricing, GS1, product info)
  • Support territory planning, quota setting, and incentive program management
  • Drive adoption of new tools and best practices across the team

 Cross‑Functional & Leadership Support

  • Support Customer Business Managers, Canadian Retail Manager, and Sales Agency teams
  • Prepare monthly/quarterly business review templates and leadership reporting
  • Coordinate team meetings, agendas, follow‑ups, and onboarding processes
  • Assist with invoice tracking and partner payment management

Your Skills & Experience:

  • Bachelor’s degree in Business, Marketing, Analytics, or related discipline (preferred)
  • Advanced Excel and strong PowerPoint skills (must)
  • Experience with Nielsen, retailer POS tools, or syndicated data (preferred)
  • Familiarity with internal systems such as SAP is an asset
  • Prior experience in CPG, category management, customer planning, or analytics (preferred)
  • Strong communication, organization, and multitasking abilities
  • Proven ability to work independently, solve problems, and make sound decisions
  • Strong business acumen and ability to partner across functions
  • Comfortable managing multiple priorities in a fast‑paced environment

A Great Place to Grow 

Here at LIPTON Teas and Infusions, we grow a world of wellbeing to generate value for all. 

  • Grow your LEADERSHIP – Thought leader or people leader, we want to help you to truly realise your potential. With a strong internal nurturing network and a focus on your development, you can grow your leadership with us. When you grow, the world around you will grow.
  • Grow your VALUE - To foster your learning, we offer big, fulfilling roles within an empowering and entrepreneurial climate. You will have the space to take ownership and to make your mark – and you will be rewarded for the value that you create.
  • Grow your IMPACT – We are unique in our industry - from our tea estates to our factories, labs and offices, we innovate sustainably and drive value for all. We grow a world of wellbeing, from seed to sip. You can truly leave your mark on our company and on the planet -through the meaningful work that you do. 

 

Benefits & Perks 

  • Comprehensive insurance plans - health, dental + disability and life Insurance
  • 401(k) with 5% company matching + an extra 4% after your first year
  • Flexible Spending Account and Dependent Care Accounts
  • Generous time off including paid vacation, company holidays, and floating holidays
  • Parental Leave - Primary & Secondary
  • Learning and development reimbursement

 

LIPTON Teas and Infusions is an organization committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. We are interested in every individual bringing their whole self to work and this includes you! Therefore if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.

Create a Job Alert

Interested in building your career at LIPTON Teas and Infusions ? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...

U.S. Standard Demographic Questions

We invite applicants to share their demographic background. If you choose to complete this survey, your responses may be used to identify areas of improvement in our hiring process.
Select...
Select...
Select...
Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in LIPTON Teas and Infusions ’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.