Account Operations Manager

eko is an innovative e-commerce startup dedicated to empowering brands to create, display, and optimize their video assets across digital platforms.

Thanks to our groundbreaking partnership with major retailers, and our ability to demonstrably increase e-commerce sales, we recently broke ground on a new facility focused on processing, capturing, and delivering data & media for millions of unique products annually.

Our first-of-its-kind facility will open in Northwest Arkansas this summer and scale to hundreds of employees by the end of 2025.

As we embark on our next phase of expansion, we are seeking visionary leaders who thrive in dynamic, “figure-it-out-as-we-go” environments and are eager to grow with us. 

As the Account Operations Manager, you’ll be the voice of Eko to our brand and retail partners, responsible for managing post-sale relationships and execution. Reporting to the Head of Account Operations, you'll own day-to-day client communication and ensure that internal teams deliver accurately, on time, and with care.

This is a hybrid role blending client operations, studio coordination, and process optimization. You'll be a core part of ensuring that our workflows scale effectively, while championing customer satisfaction and smooth execution at every step.

What you will do:

• Serve as the primary point of contact for assigned retail and brand clients, supporting onboarding, execution, and ongoing relationship management.
• Keep clients informed and aligned as products move through receiving, capture, QA, and delivery.
• Coordinate cross-functionally to ensure deliverables meet client expectations and timelines.
• Attend studio shoots as needed to support capture quality, gather behind-the-scenes insights, and ensure client satisfaction.
• Troubleshoot issues related to shipping, platform performance, or asset delivery.
• Maintain accurate, up-to-date documentation and reporting across internal systems.
• Educate clients on eko’s systems and workflows, ensuring smooth onboarding and long-term adoption.
• Collaborate with Studio, Warehouse, Post-Production, and Special Teams to resolve operational blockers and drive successful execution.
• Support recurring client check-ins, reporting, and feedback loops to promote satisfaction and retention.
• Contribute to internal process documentation and the development of scalable operational playbooks.

Our ideal candidate will have:

• 3 - 5 years of experience in client operations, account management, or retail-facing roles.
• Excellent written and verbal communication skills with a customer-first mindset.
• Experience working with suppliers, retail teams, or merchandising teams
• Strong organizational instincts and the ability to keep teams and timelines on track.
• Comfort with internal systems, spreadsheets, and tracking tools to manage operational progress.
• Ability to thrive in a fast-paced environment and navigate ambiguity with confidence.
• Experience in e-commerce content production or studio workflows is a plus.
• Must be on-site 5 days/week in Northwest Arkansas

Why Join Us?

• Be part of something groundbreaking. Help bring retail and brand programs to life at the world’s most ambitious content capture studio.
• Support high-profile clients and work with a passionate team across creative, tech, and logistics.
• Work cross-functionally with leaders and innovators across retail, production, and technology.

Benefits:

• 401K
• Premium health insurance
• Mental Health and Wellness Resources
• Life and Disability Insurance
• HSA/FSA
• 12 Paid Holidays 

Note: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. This description in no way states or implies that these are the only duties to be performed by the employee occupying this position.

eko is proud to be an Equal Opportunity Employer. We believe our strength lies in the diversity of our people. We are committed to fostering an inclusive workplace that respects and celebrates individual backgrounds, perspectives, and contributions. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other legally protected status.