Technical Stage Lead - Nights

Monday thru Thursday, hours 6:00pm - 4:00am , with Shift Pay Premium

eko is an innovative e-commerce startup dedicated to empowering brands to create, display, and optimize their video assets across digital platforms.

Thanks to our groundbreaking partnership with major retailers, and our ability to demonstrably increase e-commerce sales, we recently opened our new facility, focused on processing, capturing, and delivering data & media for millions of unique products annually.

Our first-of-its-kind facility opened in Northwest Arkansas in summer 2025 and is rapidly scaling to support high-volume, high-quality product media capture at unprecedented speed and scale.

The Technical Stage Lead - Nights is responsible for overseeing the operational readiness, safety, and efficiency of all capture stages and robotic stations when the Technical Stage Manager is not on shift. This person will be accountable for shift operations—directing daily activities, guiding associates in protocol execution, and partnering across Robotics, Hardware, Lighting, Software, Networking, and Production teams to ensure seamless output.

This is a leadership role in a high-urgency, high-accountability environment. When something breaks, stalls, or slips—you’re not only the one who drives resolution, but also the leader who helps build systems to prevent issues in the first place.

What you will do:

Stage Operations Leadership

• Oversee and direct the daily operational readiness of all robotic capture stations.
• Lead a team of associates, delegating tasks and ensuring adherence to safety and operational protocols.
• Be the right hand person to the Technical Stage Manager.
• Serve as the primary liaison between Studio Ops and technical teams to ensure timely issue resolution.
• Monitor and maintain a live stage status dashboard reflecting real-time availability, usage, and maintenance status.

Station Planning & Allocation

• Own and maintain the rolling 24-hour station assignment matrix across all active stations.
• Directly manage station purposes (e.g., client use, dev testing, hardware work, lighting experiments).
• Coordinate with Robotics, Software, Networking, and Lighting teams to align resources and prevent conflicts.

Scheduling & Communication

• Partner with the Technical Stage Manager to design weekly look-ahead setup schedules.
• Communicate deadlines, expectations, and handoffs clearly to all stakeholders.
• Ensure schedules are executed effectively by the team and adjust in real time as needed.

Daily Operations Protocols

• Lead shift startup and shutdown procedures, ensuring all stations are powered, functioning, and safely operated.
• Assign and oversee daily cleaning and maintenance across capture zones.
• Act as first responder to operational issues, directing triage and escalating when necessary.

Change & Risk Management

• Manage a dedicated Development Station for staging and testing software, firmware, or hardware changes.
• Enforce validation processes to ensure updates are tested and verified before rollout.
• Coordinate with technical teams to execute deployments, oversee staged rollouts, and manage rollback protocols.

Infrastructure & Process Leadership

• Establish, document, and refine the Stage Operations function across the Capture Factory.
• Launch and maintain live dashboards for station status and allocation.
• Drive continuous improvement of daily operational protocols and weekly scheduling systems.

Our ideal candidate will have:

• 3+ years of proven leadership experience in technical or studio operations, ideally in film, photography, robotics, or high-volume production environments.
• Strong operational mindset with the ability to thrive in fast-moving, complex scenarios.
• Experience directing teams and influencing cross-functional stakeholders.
• Advanced technical and organizational skills (Excel wizard and Airtable ninja preferred—bonus if you’ve built live dashboards).
• Relentless focus on eliminating bottlenecks, downtime, or ambiguity—stage readiness is your obsession.
• Required to be on-site in Northwest Arkansas Monday - Thursday

Physical Requirements:

• Ability to stand and walk for extended periods.
• Ability to bend, stoop, kneel, crouch, and reach regularly.
• Ability to work in a warehouse environment with exposure to varying temperatures, dust, and noise.

Work Environment:

• This position operates primarily within a factory setting.
• The noise level can range from moderate to loud.
• Exposure to moving mechanical parts and vehicles (e.g., forklifts, trucks).

Why Join Us?

• Be the heartbeat of the studio. Your work ensures that the entire capture operation runs smoothly—without you, nothing moves.
• Own critical systems. You’ll define and run the infrastructure that underpins a one-of-a-kind, robotics-powered content engine.
• Grow with us. As we scale from dozens to hundreds of active stages, your systems and leadership will evolve in lockstep.

Benefits:

• Premium health insurance
• Mental Health and Wellness Resources
• Life and Disability Insurance
• HSA/FSA
• 12 Paid Holidays
• Flexible PTO

Note: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. This description in no way states or implies that these are the only duties to be performed by the employee occupying this position.

This position pays a 10% night shift premium, with an hourly rate of $42.63. In addition, this position will be eligible to work an additional weekday shift on a voluntary basis, based on business needs.  All hourly rates meet or exceed applicable state and federal minimum wage laws. This position is classified as non-exempt and is eligible for overtime pay in accordance with the Fair Labor Standards Act (FLSA).

eko is proud to be an Equal Opportunity Employer. We believe our strength lies in the diversity of our people. We are committed to fostering an inclusive workplace that respects and celebrates individual backgrounds, perspectives, and contributions. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other legally protected status.