Content Oversight Associate - Nights

Monday thru Thursday, hours 18:30-04:30, with Shift Pay Premium

eko is an innovative e-commerce startup dedicated to empowering brands to create, display, and optimize their video assets across digital platforms.

Thanks to our groundbreaking partnership with major retailers, and our ability to demonstrably increase e-commerce sales, we recently opened a new facility focused on processing, capturing, and delivering data & media for millions of unique products annually.

Our first-of-its-kind facility opened in Northwest Arkansas in summer 2025 and is rapidly scaling to support high-volume, high-quality product media capture at unprecedented speed and scale.

Want to learn more about eko, visit eko.com

About the Role:

The Content Oversight Associate will serve as the central hub of visual and procedural quality control across all live stages. This role will leverage a centralized monitoring and oversight platform to ensure that every product capture adheres to approved guides and styling. Acting as both a real time guardian of content standards and a bridge between the stage teams and template development, this person ensures that production remains consistent, efficient, and scalable.

What you will do:

Guide Compliance

• Study and maintain expert understanding of all product capture guides
• Collaborate with the Content Standards Team to refine and clarify guide language as needed
• Monitor live captures to ensure adherence to guide standards and capture consistency
• Identify and flag unguided product types in real time for review and guide development
• Review and flag past content that may deviate from guide standards

Live Oversight

• Actively monitor all live shooting stages through the centralized dashboard
• Track product and stage data to understand what product type is being captured at all times
• Identify deviations or incorrect capture approaches in real time and escalate to relevant teams
• Provide constructive live feedback to the Creative Crew Chiefs and Creative Associates

Escalation & Adjustments

• Flag and escalate live issues immediately to the appropriate leads
• Mark reshoots for same day adjustments when feasible to maintain production efficiency
• Document all escalations, issues, and resolutions for post day review and continuous improvement

System Utilization & Data Management

• Operate and maintain the centralized dashboard, ensuring visibility across all active stages
• Access and manage playback features to review recent footage for QC or reshoot requests
• Maintain live communication channels with all stages for immediate feedback loops

Our ideal candidate will have:

• Proven experience in studio production, live video capture, or content QC
• Strong attention to visual detail and a deep understanding of studio workflows
• Ability to multitask across multiple live feeds while maintaining high accuracy
• Excellent communication and collaboration skills across cross functional teams
• Familiarity with live video systems, monitoring dashboards, or QC tools preferred
• Adaptable, calm under pressure, and solutions oriented in a fast paced production environments
• Must be on-site in Northwest Arkansas

Success in This Role Looks Like:

• Consistent capture quality across all product types and stages
• Reduction in reshoots due to proactive live intervention
• Clear, actionable documentation and escalation of issues
• Strong alignment between the Template, Production, and QC teams
• A scalable oversight model that ensures guide accuracy across future stage expansion

Physical Requirements:

• Ability to stand and walk for extended periods
• Ability to bend, stoop, kneel, crouch, and reach regularly
• Ability to work in a warehouse environment which may include exposure to varying temperatures, dust, and noise

Work Environment:

• This position operates primarily within a warehouse setting
• The noise level can range from moderate to loud
• Exposure to moving mechanical parts and vehicles (forklifts, trucks)
• Work a night schedule of Monday - Thursday, hours 18:30 - 4:30

Why Join Us?

• Own the engine behind millions of product stories. Your work directly shapes automated video galleries seen on major retail PDPs at massive scale.
• Build and refine automation that actually ships. You’ll design workflows, tune post-production automations, and close the loop with Product/Dev to turn operational insight into platform improvements.
• Grow with a first-of-its-kind facility. As we scale stages and throughput in Northwest Arkansas, you’ll expand your ownership—from individual templates to libraries, from single workflows to cross-system reliability.

Benefits:

• Premium health, dental and vision insurance
• Insurance options with 100% employer-covered medical and dental premiums for employee-only plans.
• Mental Health and Wellness Resources
• Company Paid Life and Disability Insurance
• Paid Time Off and Sick Leave
• Daily Shift Meal Provided

Note: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. This description in no way states or implies that these are the only duties to be performed by the employee occupying this position.

This position pays a 10% night shift premium, with an hourly rate $33.00. All hourly rates meet or exceed applicable state and federal minimum wage laws. This position is classified as non-exempt and is eligible for overtime pay in accordance with the Fair Labor Standards Act (FLSA).

eko is proud to be an Equal Opportunity Employer. We believe our strength lies in the diversity of our people. We are committed to fostering an inclusive workplace that respects and celebrates individual backgrounds, perspectives, and contributions. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other legally protected status.