GM Product Delivery

We’re The Energy Collective, the team behind Electric Kiwi, Butter House, and Kiwi Mobile. We exist to make it better for our customers, our people, and our planet. We solve real problems with clever tech, common sense, and good vibes. We back each other to be brave, try new things, and speak up when it matters. We’re good eggs who look out for each other and always aim to do the right thing. 

We do it because people deserve better. It’s that simple.

We're looking for a GM - Product Delivery on a fixed-term contract until July 2027. 

What you'll do:

• Build a product roadmap and work with the wider business to deliver against the OKRs set
• Oversee the development of new propositions and enhancements, ensuring alignment with the product roadmap and business needs
• Initiate and lead continuous improvement, experimentation (e.g., A/B testing), and post-launch optimisation using insights from analytics, user feedback, and market research across all aspects of the customer lifecycle.
• Own key partner relationships including supply partners ensuring commercial outcomes are optimised
• Own web and join conversion and strategy, working with the Customer Marketing team to ensure that we maximise product led growth metrics 
• Define, monitor, and report on key product and business performance metrics, including Sales, engagement, customer satisfaction, retention, commercial impact, and ROI
• Provide strategic oversight for the energy transition roadmap
• Manage a team of 3 product and UX specialists
• Oversee cross-functional swarms
• Guide TEC prioritisation and the setting/achievement of OKRs through oversight of Game Plan Swarms
• In partnership with the Communications Manager build and deliver best in class customer lifecycle management including crosssell, MOW, welcome journeys, website, blog etc, with a focus on driving sales and churn reductions
• Foster a data-driven culture within the Product team and across TEC, embedding performance measurement into all aspects of product development and decision-making

How we'll know you're smashing it: 

• You’ll deliver Sales, Churn and other key business results in line with business plans
• You’ll drive a team of highly effective and engaged employees
• You’ll lift web conversion and product led growth metrics
• You’ll deliver systems that allow for sophisticated cross-channel targeting and communications
• You’ll share your knowledge so we can grow our people while we grow The Energy Collective
• You’ll drive continuous and demonstrable improvements in product, customer, and commercial performance evidenced by achievement of key metrics and targets
• You’ll drive organisation-wide adoption of performance-driven product development and decision-making.
• You bring our values to life: making a dent, being brave, enjoying the ride, and being a good egg.

What you’ll bring

• You’ve got 5+ years marketing and product development experience
• You know how to analyse data and interpret ROI
• You've got an ability to lead, mentor, and grow high-performing, multidisciplinary teams.
• You’ll know how to manage projects and develop processes
• You are curious and entrepreneurial 
• You have excellent interpersonal, written, and verbal communication skills
• You’re a Team player with a willingness to learn and ‘get stuck in’
• You are self-motivated and able to show initiative
• You Care about attention to detail, accuracy, and organisational skills
• You have an inquisitive mind and  curiosity to understand how and why things work