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Customer Support Representative I

Battle Creek, Michigan
Electrosoft Services, LLC is an award-winning company that provides comprehensive technology-based solutions and services to federal customers. While cybersecurity is our specialty, we also focus on ICAM, Zero Trust, digital engineering and transformation, and enterprise AI and intelligent automation. We always seek to delight our customers, so we retain highly qualified employees and offer them meaningful work, growth opportunities, and work-life balance. What sets us apart from all other contractors is the sense of teamwork our employees feel – and the knowledge that outstanding effort is recognized and rewarded.  The camaraderie we share emanates from Lunch & Learn sessions where we explore new ideas together, fun group activities ranging from escape rooms to miniature golf, and much, much more. If we’ve described you and your dream workplace, please apply and share in the many benefits and opportunities we offer.

Customer Support Representative I

As a Customer Service Representative, provide CAGE code registration processing and trouble-shooting support to a user community of CAGE code registrants.

Verifies and validates registration information and identifies registration issues and special circumstances. Diagnoses problems and provides applicable remedies in support of the following.

Responsibilities and Duties:

  • Provide customer service support to process, track, manage and maintain CAGE code registration transactions, along with associated records, supporting documentation, communications and data received from GSA-SAM, CAGE Public website and any other source, in accordance with CAGE Program Office policy, guidance and procedures to complete registration transactions.
  • Provide customer service support to address CAGE code registration inquiries received through DLA’s enterprise level customer service center, Congressional Liaison Office, or other source.
  • Education: High school diploma.

Minimum Requirements:

  • Experienced in CAGE Code registration operations or similar federal registration process or similar and relevant direct customer service support.
  • Minimum six months’ experience.
  • High school diploma.
  • Must possess IT-II security clearance or have a current National Agency Check with Local Agency Check and Credit Check (NACLC)

Additional Desired Skills/Experience/Certifications:

  • Experience in Customer Service.
  • Proficiency with the Microsoft Office suite of tools, internet and email.
  • Professional oral and written communication skills, including telephone skills.

 

The actual base salary offered will be determined based on a variety of factors, including, but not limited to, the candidate’s relevant years and depth of experience, skills and qualifications, education, certifications, internal equity, and the specific requirements of the position. Candidates should not assume they will be offered the top of the posted range, as compensation is based on the individual qualifications and overall fit for the role.

Salary Range

$40,000 - $43,000 USD

Electrosoft is an Equal Opportunity Employer/Veterans/Disabled

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For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Electrosoft’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

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If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

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An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

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