Back to jobs

Account Manager

Remote

šŸ” About Us
At AFR, we help make homeownership more accessible by offering a diverse range of mortgage solutions supported by strong operational excellence. We believe great lending experiences come from well-supported teams, clear processes, and people who care about getting the details right. Every role here contributes to making the mortgage process smooth, accurate, and stress-free for our borrowers and partners.

āœØ Why This Role Matters
The Account Manager ensures seamless partner coverage and consistent communication when Account Managers are out of office. Youā€™ll play a key role in maintaining pipeline integrity, compliance, and operational flowā€”helping ensure loans move forward without disruption. Your attention to detail and proactive communication will directly impact borrower satisfaction and team success.

šŸ› ļø Key Responsibilities

  • Provide full pipeline and communication coverage during temporary Account Manager absences.

  • Conduct thorough pre-closing reviews, including FHA checks, VOEs, flood certifications, and FEMA disaster reports.

  • Input and verify homeownerā€™s insurance, flood insurance, and appraisal data in the Loan Origination System (LOS).

  • Review and ensure APR accuracy on loan modifications, generating new Closing Disclosures when required.

  • Communicate proactively with internal teams and external partners regarding loan status and updates.

  • Review, verify, and update approval conditions with accuracy and timeliness.

  • Review broker-submitted conditions and forward complete packages to underwriting for final approval.

  • Input HOI, tax, title, and broker fees accurately into the LOS.

  • Confirm receipt of tax transcripts where applicable.

  • Distribute updated conditional approvals to brokers and borrowers.

  • Verify that all disclosures and conditions meet Federal, State, Local, and agency guidelines (FHA, VA, USDA, Fannie Mae, Freddie Mac, Conventional).

  • Respond promptly to calls and emails regarding conditional approvals and file statuses.

  • Perform other tasks as assigned to support team efficiency and departmental goals.

šŸŽÆ What You Bring

Required

  • High School Diploma or equivalent experience in residential mortgage lending.

  • Strong understanding of FHA, VA, USDA, and Conventional guidelines.

  • Familiarity with property types including SFR, Condo, PUDs, 2ā€“4 units, and Manufactured Homes.

  • Deep understanding of compliance standards and APR/disclosure accuracy.

  • Excellent written and verbal communication skills for internal and external interactions.

  • Strong attention to detail and data accuracy in a fast-paced environment.

Preferred

  • Associate degree in Finance, Business, or related field.

  • 3+ years of mortgage or financial industry experience.

  • Familiarity with Encompass or similar LOS systems.

šŸ“† A Day in the Life

  • Monitor and manage assigned loan pipelines.

  • Review conditions and coordinate with underwriters and brokers.

  • Conduct compliance checks and ensure timely document delivery.

  • Communicate with internal departments and external partners to resolve outstanding items.

  • Support teammates by covering pipelines to ensure uninterrupted service.

šŸ’° Compensation & Benefits

  • $29-$33/hour (commensurate with experience)

  • Comprehensive health, dental, and vision benefits

  • 401(k)

  • Generous PTO and paid holidays

  • Fully remote work environment

  • Modern systems and a supportive, collaborative culture

šŸ“ Worksite
This role is fully remote. Work comfortably from wherever you do your best work.

šŸ¤ Interview Process
We keep things clear, respectful, and efficient:

  • Phone Screen: 30 minutes with Talent to discuss role alignment

  • Panel: Deep dive into experience and pipeline management/ collaboration 
    Typical timeline: 2ā€“3 weeks end-to-end

šŸŒˆ Equal Opportunity for All
AFR is committed to building an inclusive and equitable workplace. We make hiring decisions based on experience, skills, and potential, and we welcome candidates of all backgrounds.

šŸ’¬ Ready to Join Us?
If youā€™re organized, detail-oriented, and thrive in a fast-paced environment where teamwork and communication are key, weā€™d love to hear from you.

 

 

Create a Job Alert

Interested in building your career at eLEND? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Which departments are you interested in? *
Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in eLENDā€™s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Laborā€™s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your ā€œmajor life activities.ā€ If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinsonā€™s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.