Back to jobs
New

Enterprise Account Representative

Remote

 

šŸ” About Us

At eLEND, weā€™re modernizing mortgage by combining human expertise with innovative technology to create faster, more seamless lending experiences. Our wholesale channel is built on strong broker relationships, operational excellence, and a commitment to service. We invest in developing talent at every stage, creating opportunities for growth within a collaborative and high-performing environment.

āœØ Why This Role Matters

As an Enterprise Account Representative, you are a foundational member of the Enterprise team, supporting broker relationships and ensuring a smooth, responsive experience across the wholesale channel. This role is designed as a growth opportunity for individuals entering or expanding within the mortgage industry. Youā€™ll gain hands-on exposure to broker engagement, loan-level support, and operational coordination while working closely with senior team members. Your ability to stay organized, communicate effectively, and support day-to-day execution directly contributes to team efficiency and broker satisfaction.

šŸ› ļø Key Responsibilities

  • Serve as a primary support contact for broker inquiries under the guidance of the Enterprise Account Executive
  • Provide timely, professional communication to brokers, loan officers, and processors
  • Manage inbound requests and assist with resolving routine questions, escalating more complex issues appropriately
  • Support outbound broker engagement efforts using CRM tools and communication platforms
  • Accurately log all broker interactions, requests, and follow-ups within the CRM
  • Assist in distributing product updates, rate changes, and program information to brokers
  • Support the creation and delivery of marketing and informational materials
  • Coordinate with internal operations teams to assist with loan-level support and ensure smooth workflows
  • Maintain organized records and ensure strong attention to detail across all tasks
  • Prioritize daily responsibilities to meet team deadlines and support overall productivity
  • Participate in team meetings, providing updates and actively learning from senior team members
  • Build foundational knowledge of mortgage products, programs, and the wholesale channel
  • Support additional tasks and initiatives as assigned

šŸŽÆ What You Bring

  • Foundational experience in customer service, support, or relationship-focused roles
  • Strong interest in learning mortgage products, programs, and the wholesale lending environment
  • Clear and professional communication skills, both written and verbal
  • High level of organization with the ability to manage multiple tasks simultaneously
  • Comfort using CRM systems, email platforms, and standard business tools
  • Detail-oriented mindset with strong follow-through and accountability
  • Ability to work independently while also contributing to a team environment
  • Receptiveness to coaching, feedback, and continuous development
  • Positive attitude with a willingness to learn and take on new challenges

šŸ“† A Day in the Life

Your day may include:

  • Responding to broker inquiries and providing support on basic loan or process-related questions
  • Logging and tracking all interactions within the CRM to ensure visibility and follow-up
  • Assisting with outreach efforts to maintain broker engagement
  • Sharing product updates, rate changes, and program information with brokers
  • Coordinating with internal teams to support loan-level questions or requests
  • Organizing documentation and maintaining accurate records
  • Supporting the Enterprise Account Executive with daily priorities and workflow management
  • Participating in team meetings to stay aligned and continue learning

šŸ’¼ Work Environment

This role operates in a collaborative, team-oriented environment with close support from experienced leaders.
Physical Requirements:

  • Prolonged periods of sitting and computer use
  • Frequent communication via phone, email, and virtual platforms
  • Ability to manage multiple digital workflows simultaneously

šŸ’° Compensation & Benefits

  • Competitive compensation structure
  • Comprehensive health, dental, and vision coverage
  • 401(k) plan
  • Paid time off and company holidays
  • Career development and growth opportunities within eLEND

šŸŒˆ Equal Opportunity for All

eLEND is committed to fostering an inclusive workplace where diverse perspectives are valued. We provide equal opportunities based on experience, capability, and potential, ensuring every team member has the ability to grow and succeed.

 

 

 

Create a Job Alert

Interested in building your career at eLEND? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in eLENDā€™s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Laborā€™s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your ā€œmajor life activities.ā€ If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinsonā€™s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.