HVAC Service Tech

About Us

For roughly 500,000 years, humans have been burning stuff to heat our homes, burning stuff to light our homes, and burning stuff to power our machines. It’s 2025, people. Let’s change that.

Right now, homes account for roughly 20% of the world’s carbon emissions. Here at Elephant Energy, we know that there is a better way. As a certified B Corp, we are committed to building a one-stop shop that makes it easy to upgrade to a climate-friendly home. We enable homeowners to confidently make the switch to modern, electric technologies and get their homes off of fossil fuels – all at once, or over time.

About The Role

We’re excited to add a HVAC Service Technician to the herd! Reporting to our New England General Manager, the Service Tech will oversee our portfolio of installed heat pump projects after they’ve been commissioned and operating for 30 days. You’ll take ownership of routine and preventative maintenance, field issues, and homeowner satisfaction — doing what it takes to keep systems running smoothly and customers delighted.

This role is hands-on: part technician, part process guru. You’ll not only lead field maintenance work, but also continuously refine and improve our sales and operational processes, ensuring our systems run smoothly and more efficiently, and helping us deliver scalable, best-in-class customer experiences.

Working with our Massachusetts team, you will help diagnose performance issues and work with our installers and operations teams to fix them. Sometimes that will mean doing the diagnosis yourself and dispatching a crew; other times you may be needed to help with the repair. Over time, you will help build a sustainable service department, spending less and less time in the field. 

What you will be doing

Big Things:

• Manage the service portfolio for all installed residential heat pump systems in Eastern MA.
• Oversee preventative maintenance, repairs, and homeowner callbacks, ensuring high system uptime and customer satisfaction.
• Deliver process and operational improvements — from standardized parts lists to install efficiency upgrades. 
• Lead development of maintenance protocols, technician standards, and service reporting systems.
• Support occasional installation projects and technical training as needed.

Little Things:

• Keep detailed service records, documentation, and photos in our internal systems.
• Manage service parts inventory and tools.
• Communicate effectively with homeowners and internal teams.
• Contribute to a positive, team-oriented environment.

What You Won’t Be Doing

• Working frequent nights or weekends — this is primarily a Monday–Friday role.
• Performing commercial HVAC work — we’re focused on residential systems only.
• Managing large-scale construction or new installation projects.

Timeline for Role Expectations

Within three months, you will:

• Be deeply familiarized with our service portfolio and installed systems in the region. 
• Take full ownership of post-installation service operations.
• Establish a consistent preventative maintenance and callback process.

Within six months, you will:

• Implement at least one process improvement that increases field efficiency or customer satisfaction.
• Begin shaping the foundation for a scalable Sustaining Operations function.

At one year, you will be recognized as the operational backbone of our service program — maintaining exceptional homeowner satisfaction and system performance while helping define what “best-in-class” looks like for the herd.

You’re a Great Fit for This Role If You Have:

• 7+ years of residential HVAC experience.
• Expertise in ducted and ductless heat pump systems across multiple manufacturers.
• Valid EPA Universal Certification (required).
• MA Sheet Metal License (preferred).
• Valid driver’s license with a clean driving record.
• Ability to lift up to 50 pounds and perform physical work in the field.
• Strong diagnostic, repair, and customer communication skills.
• A drive to make processes better, not just maintain the status quo.

Indicators This May Not Be the Right Role for You:

• You prefer reactive work and aren’t motivated by improving systems or processes.
• You’re not comfortable taking initiative or working autonomously in the field.
• You don’t feel personally aligned with our mission to electrify homes and decarbonize the built environment.

Total Compensation

We offer competitive cash compensation, meaningful equity, and strong benefits that reflect our values:

• $105,000 - $110,000 base salary
• Stock options, commensurate with experience and in line with internal equity bands
• 75% employer-paid health, dental, and vision
• 401(k) with 6% company match
• Unlimited PTO and 10+ company holidays
• Home electrification incentives
• Remote-first work culture 

Location: This position requires in-person work in Eastern MA (incl. Boston & Greater Boston) / Broomfield, CO. We are a Hybrid company with Herdquarters in Broomfield and get together as a team semi-annually in Colorado.

Join the HERD! 🐘

We are shaping the future of Elephant Energy by fostering a team that reflects and supports the communities we serve.

You can read more about our commitment to diversity and inclusion here. We especially encourage members of traditionally underrepresented communities to apply, including women, people of color, LGBTQ+ people and people with disabilities. We are an equal opportunity employer and prohibit discrimination and harassment of any kind. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, national origin, age or any other status protected under applicable law

If you require a reasonable accommodation that would better enable your success during the application or interview process, please let us know.