Member Experience Intern

Broomfield, Colorado, United States

When joining Elevations, you can expect to work for a company with:

  • A leadership team that strives to make this the best place you’ve ever worked!
  • A focus on supporting our employees’ mental, physical, and financial well-being
  • A commitment to diversity, equity, and inclusion recognized by the Denver Business Journal and Colorado Association of Realtors
  • A highly engaged workforce devoted to innovation, continuous improvement, and collaboration
  • A reputation for excellence, as evidenced by being a two-time recipient of the Malcolm Baldrige National Quality Award
  • A passion for consistently providing amazing experiences and creating raving fans

Location:

 

Internship Timeline: 

The summer intern program will last 10 weeks: from June 2 – Aug. 8

 

Summary/Objective:

The Member Experience Intern supports Elevations Credit Union’s mission to provide exceptional service by assisting with projects and tasks that enhance the member experience. The intern's main goals are to support strategies to improve member interactions and satisfaction, analyze data from feedback tools to identify areas for improvement, and participate in organizational engagement initiatives. Primary responsibilities include supporting member engagement strategies, analyzing feedback data, creating member communications, participating in outreach events, collaborating with departments, and providing administrative support. To succeed, the intern should be a self-starter with strong communication and analytical skills, detail-oriented, able to work independently and as part of a team and possess a positive attitude and willingness to learn.

 

Essential Functions:

  • Analyzes data and verbatim from member feedback tools
  • Collaborates with member support & service departments to create seamless member experiences
  • Creates and distributes member communications to Retail teams
  • Socializes feedback tools and partners with L&D for training needs assessments and delivery
  • Provides other support as determined by the VP Member Experience

Reports To:

VP Member Experience

Required Skills, Education and Experience:

  • Currently enrolled in an accredited college or university, pursuing a degree in Business, Marketing, Communications, Data Analytics, or a related field.
  • Strong verbal and written communication skills.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
  • Basic understanding of data analysis and interpretation.
  • Ability to work independently and as part of a team.
  • Detail-oriented with strong organizational skills.
  • Positive attitude and willingness to learn.

Preferred Skills, Education and Experience:

  • Previous experience in customer service or a related field.
  • Basic understanding of financial services and credit union operations.
  • Experience with data analysis/survey tools or software.

 

Work Environment:

Elevations uses multi-factor authentication to keep our data safe. As such, a personal smartphone is a requirement for employment with us. This job operates in an office setting and routinely uses standard office equipment.

Physical Requirements:

Sitting frequently, walking occasionally, use of hands frequently, hearing constantly, talking frequently, exerting up to 10 lbs of force occasionally to lift, carry, push, pull, or move objects

Position Type/Expected Hours of Work:

Intern

 

The summer intern program will last 10 weeks: from June 2 – Aug. 8

Full-time hours Monday through Friday 

 

Compensation:

The person hired into this position will likely earn between $19.00 and $21.00/ hour. The candidate's starting salary will be adjusted based upon his, her, or their experience. 

 

Anticipated Application Window:

This role is anticipated to close within 25 days from the date of posting. However, if the position has not been filled, Elevations may keep the application period open longer.

 

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

 

 

 

About Us: Elevations Credit Union is a member-owned not-for-profit financial institution serving Colorado’s Front Range. Founded in 1952, we’ve grown from 12 members and less than $100 in assets to an institution with 15 branches and more than 170,000 members that manages over $3 billion in assets and is the No. 1 credit union mortgage lender in Colorado. At Elevations, we’ve made a commitment to move away from a product-centered business model and focus instead on creating consumer solutions. Our objective is to provide our members, as well as the entire community, with unbiased consumer information.

 

EEO Statement: The Credit Union is dedicated to the principles of equal employment opportunity. We prohibit unlawful discrimination against applicants or employees on the basis of age 40 and over, race (including traits historically associated with race, such as hair texture and length, protective hairstyles), sex, sexual orientation, gender identity, gender expression, color, religion, creed, national origin, ancestry, disability, military status, genetic information, marital status, or any other status protected by applicable state or local law.

 

Candidates for certain positions may be required to submit to a credit history report in determining qualification for employment with Elevations Credit Union. If the position you are applying for requires a credit history report, any information received in such a report will not be the sole factor in making an employment decision. A history of personal financial irresponsibility may be reason for disqualification insofar as it relates to your potential job duties. Elevations Credit Union is aware that occasionally there are extenuating circumstances that may affect an individual's credit history. We comply with the Fair Credit Reporting Act and the Colorado Employment Opportunity Act.

 

ELEVATIONS CREDIT UNION’S COMMITMENT TO PRIVACY

Your privacy is important to us. When you use this Careers site to apply for a job at Elevations Credit Union (“we” and “us”), we collect your personal information.  Examples of personal information collected on the Careers site include your name, contact details, and information you provide for purposes of job applications.  We do not sell your personal information to a third party.  We may share your information with a third party who is performing a service for us related to job applicants. If you have any questions about this privacy statement, please contact us.

 

Applicants have rights under Federal Employment Laws

Know Your Rights Poster

Employee Polygraph Protection Act (EPPA) 

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...

Elevations Credit Union does not employ individuals who are younger than 18.

Select...

Elevations Credit Union prohibits the employment of relatives, except in the instances of marriage.  For the purposes of this policy, the term relative shall include the following relationships established by blood, marriage or legal action, which include: mother, father, son, daughter, sister, brother, mother-in-law, father-in-law, sister-in-law, brother-in-law, son-in-law, daughter-in-law, stepparent, stepchild, aunt, uncle, nephew, niece, grandparent, grandchild, or cousin.

Select...
Select...
Select...

All candidates are required to submit to a background check and credit history report in determining qualification for employment with Elevations Credit Union. See our Careers page for additional details.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Elevations Credit Union’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.