VP Payments and Controls
When joining Elevations, you can expect to work for a company with:
- A leadership team that strives to make this the best place you’ve ever worked!
- A focus on supporting our employees’ mental, physical, and financial well-being
- A commitment to diversity, equity, and inclusion recognized by the Denver Business Journal and Colorado Association of Realtors
- A highly engaged workforce devoted to innovation, continuous improvement, and collaboration
- A reputation for excellence, as evidenced by being a two-time recipient of the Malcolm Baldrige National Quality Award
- A passion for consistently providing amazing experiences and creating raving fans
If you join our team, here are some of the perks you can expect:
- A competitive total rewards package with 4 weeks paid time off for full-time employees, work anniversary paid time off, paid volunteer time off, and 12 paid holidays
- Comprehensive medical, dental, and vision plans with employer contributions to supercharge your Health Savings Account
- Up to a 4% match on 401(k) contributions
- Up to twelve weeks of fully paid parental leave
- An extensive Employee Assistance Program that provides personalized care options for your whole household
- Ample opportunity to learn, develop and grow with access to LinkedIn Learning, career and leadership development programs, job shadowing, a mentor program, and tuition reimbursement up to $5,250/year
Location:
- Elevations Credit Union- Broomfield Basecamp
- Hybrid: Employees who are able to perform the essential functions of their jobs away from an Elevations location may do so with the expectation that they are onsite at least fifty percent of the time over a two-week pay period.
Summary/Objective:
The Vice President of Payments and Controls is responsible for the strategic leadership and oversight of key operational areas including Fraud Management, Payment Services, Card Claims, Document Management, Account Services, and Retail Controls. This role ensures that people, processes, and technology are optimized to support a secure, efficient, and member-centric digital environment.
The VP will lead cross-functional teams, develop and execute policies and procedures aligned with enterprise risk appetite, and manage fraud detection and incident response systems. This individual will collaborate across the organization to assess and mitigate enterprise risks, oversee vendor relationships, support financial planning, and drive continuous improvement across all functions. Additionally, the role includes responsibility for developing performance metrics, reporting to senior leadership and the board, and ensuring compliance with all applicable laws and regulations, including the Bank Secrecy Act (BSA).
Essential Functions include:
- Lead the Payments and Controls programs by ensuring people, processes, and technology are optimized for a digital environment that balances member experience with fraud risk and loss mitigation.
- Provide strategic leadership and day-to-day oversight of cross-functional teams, including career development, training, resource utilization, communications, engagement, and accountability.
- Design and implement policies, procedures, and monitoring systems that align with member relationship strategies and enterprise risk appetite.
- Manage fraud detection systems and initiate incident response processes to mitigate threats; analyze incidents and assess control effectiveness, reporting findings to Senior Leadership and the Board.
- Provide effective leadership to program staff in alignment with organizational strategies and expectations including career development, training, resource utilization, communications, engagement, accountability, and oversight.
- Analyze incidents and complete ongoing review of the effectiveness of existing controls and appropriately report on matters to Senior Leadership and the Board.
- Establish collaborative relationships with key business owners to assess and monitor mitigation plans for enterprise risks, ensuring risks are managed to acceptable levels.
- Oversee vendor relationships, including card processing partners, ensuring service levels and value delivery.
- Support budget and forecasting activities through invoice review, performance metrics, and service level agreement management.
- Act as a strategic thought partner in organizational initiatives, contributing to policy and procedure development and identifying fraud risks and mitigation strategies.
- Drive continuous improvement across Payments, Fraud, Card Claims, and Retail Controls functions
- Develop and monitor key performance indicators and provide insightful reporting to Senior Leadership and the Risk Oversight Committee.
- Ensure compliance with all applicable Federal and State laws and regulations governing the Credit Union, including the Bank Secrecy Act (BSA).
Reports to:
Chief Financial Officer
Manages:
Fraud and Card Operations Manager, Card Claims Manager, Payment Services Manager, AVP Retail Controls
Required Skills, Education and Experience:
- Bachelor’s degree or equivalent experience
- 10+ years’ experience in fraud, risk, or operations management
- 5+ years fraud specific leadership experience
- Advanced knowledge of financial institution operations and regulatory requirements
- Demonstrated knowledge of organizational risk management practices.
- Demonstrated knowledge of system and application integrations with business operations processes.
- Excellent communication and influence skills required, including: reports, presentations, group facilitation skills, ability to develop professional relationships and network internally and externally.
Preferred Skills, Education and Experience:
- Certification in risk and/or fraud management preferred.
Work Environment:
Elevations uses multi-factor authentication to keep our data safe. As such, a personal smartphone is a requirement for employment with us. This job operates in an office setting and routinely uses standard office equipment.
Physical Requirements:
Sitting frequently, walking occasionally, use of hands frequently, hearing constantly, talking frequently, exerting up to 10 lbs of force occasionally to lift, carry, push, pull, or move objects.
Position Type/Expected Hours of Work:
- Full time/ 40 hours per week
Classification:
Exempt
Compensation information:
The person hired into this position will likely earn between $165,272 and $220,363 plus commission
Actual compensation offered may vary from the posted hiring range based on factors such as relevant experience, time in role, base salary of internal peers, prior performance, business sector, licensure requirements and/or skill level, and will be finalized at the time of offer.
Anticipated Application Window:
This role is anticipated to close within 45 days from the date of posting. However, if the position has not been filled, Elevations may keep the application period open longer.
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
About Us: Elevations Credit Union is a member-owned not-for-profit financial institution serving Colorado’s Front Range. Founded in 1952, we’ve grown from 12 members and less than $100 in assets to an institution with 15 branches and more than 170,000 members that manages over $3 billion in assets and is the No. 1 credit union mortgage lender in Colorado. At Elevations, we’ve made a commitment to move away from a product-centered business model and focus instead on creating consumer solutions. Our objective is to provide our members, as well as the entire community, with unbiased consumer information.
EEO Statement: The Credit Union is dedicated to the principles of equal employment opportunity. We prohibit unlawful discrimination against applicants or employees on the basis of age 40 and over, race (including traits historically associated with race, such as hair texture and length, protective hairstyles), sex, sexual orientation, gender identity, gender expression, color, religion, creed, national origin, ancestry, disability, military status, genetic information, marital status, or any other status protected by applicable state or local law.
Candidates for certain positions may be required to submit to a credit history report in determining qualification for employment with Elevations Credit Union. If the position you are applying for requires a credit history report, any information received in such a report will not be the sole factor in making an employment decision. A history of personal financial irresponsibility may be reason for disqualification insofar as it relates to your potential job duties. Elevations Credit Union is aware that occasionally there are extenuating circumstances that may affect an individual's credit history. We comply with the Fair Credit Reporting Act and the Colorado Employment Opportunity Act.
ELEVATIONS CREDIT UNION’S COMMITMENT TO PRIVACY
Your privacy is important to us. When you use this Careers site to apply for a job at Elevations Credit Union (“we” and “us”), we collect your personal information. Examples of personal information collected on the Careers site include your name, contact details, and information you provide for purposes of job applications. We do not sell your personal information to a third party. We may share your information with a third party who is performing a service for us related to job applicants. If you have any questions about this privacy statement, please contact us.
Applicants have rights under Federal Employment Laws
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