Manager Loss Mitigation
When joining Elevations, you can expect to work for a company with:
- A leadership team that strives to make this the best place you’ve ever worked!
- A focus on supporting our employees’ mental, physical, and financial well-being
- A commitment to diversity, equity, and inclusion recognized by the Denver Business Journal and Colorado Association of Realtors
- A highly engaged workforce devoted to innovation, continuous improvement, and collaboration
- A reputation for excellence, as evidenced by being a two-time recipient of the Malcolm Baldrige National Quality Award
- A passion for consistently providing amazing experiences and creating raving fans
If you join our team, here are some of the perks you can expect:
- A competitive total rewards package with 4 weeks paid time off for full-time employees, work anniversary paid time off, paid volunteer time off, and 12 paid holidays
- Comprehensive medical, dental, and vision plans with employer contributions to supercharge your Health Savings Account
- Up to a 4% match on 401(k) contributions
- Up to twelve weeks of fully paid parental leave
- An extensive Employee Assistance Program that provides personalized care options for your whole household
- Ample opportunity to learn, develop and grow with access to LinkedIn Learning, career and leadership development programs, job shadowing, a mentor program, and tuition reimbursement up to $5,250/year
Location
- Hybrid: Employees who are able to perform the essential functions of their jobs away from an Elevations location may do so with the expectation that they are onsite at least fifty percent of the time over a two-week pay period.
Summary/Objective
The Loss Mitigation Manager is responsible for managing a team of Collections and Loss Mitigation Specialists and the collection, loss mitigation, and recovery programs to minimize losses and maintain acceptable delinquency levels for residential, consumer, business, and commercial loans. This role will recommend and develop departmental procedures for policy adherence and effectively communicate and collaborate with impacted stakeholders. Daily responsibilities will include oversight of a team carrying out activities in collections, repossessions, foreclosures, bankruptcy, legal, and trouble-debt restructure/modifications. The Loss Mitigation Manager is expected to function as a forward-thinking, hands-on manager, who takes the initiative to make improvements to Loss Mitigation processes and procedures to enhance the work environment and member experience, while adhering to all Federal and State laws and regulations applicable to the Credit Union.
Essential Functions.
- Manage, lead, develop, and mentor the Loss Mitigation team—including Collections, Foreclosure, TDR Modification, Bankruptcy, and Repossession/Total Loss Specialists—leveraging industry best practices to strengthen operational performance, streamline workflows, enhance member experience, and minimize portfolio losses.
- Create and manage the development of collection, Foreclosure, Loan Modification, Bankruptcy, and Repossession, Total Loss policies, reporting, and management processes for all consumer, business, commercial, and residential mortgage loan products.
- Analyze loan performance data to identify trends, develop credit‑risk dashboards, and produce reports for senior leadership, implementing process improvements to reduce losses and strengthen portfolio performance.
- Oversee Loss Mitigation activities being worked by external Legal Counsel and Elevations Legal Counsel to coordinate and decision legal, foreclosure, bankruptcy, and deceased account/loan activities.
- Partners with Accounting and Finance to ensure accurate delinquency and charge‑off reporting and recommends charge‑offs to senior leadership and the Board of Directors.
- Administers the organization’s collection systems (Temenos/Akcelerant) while managing relationships with the first‑mortgage servicer (DMI), third‑party collections vendors, and student loan servicer to ensure effective, compliant, and high‑performing servicing operations.
- Manage member complaint resolution and participate in member escalation phone calls or meetings.
Reports To
VP Credit Risk Management
Manages:
Collection Specialist(s), Loss Mitigation Specialist(s)
Required Skills, Education and Experience
- Minimum of five (5) years of collections experience required.
- Minimum three (3) years of management experience required.
- Knowledge of state and federal laws pertaining to consumer, business, commercial, and residential loans.
- Advanced knowledge of multiple loan products and loan structure, collections, bankruptcy, repossession, modifications, and foreclosures.
- Excellent communication and technology-related skills, such as analytics performed with Excel, Collections/Loss Mitigation systems, and loan processing systems.
- Advanced knowledge of Gramm‑Leach‑Bliley Act (GLBA), Fair and Accurate Credit Transactions Act (FACTA), Fair Debt Collection Practices Act (FDCPA), Telephone Consumer Protection Act (TCPA), Bank Secrecy Act (BSA) and the Anti-Money Laundering Act, including monitoring for any illegal activity as it applies to this position.
- Strong PC skills including but not limited to Microsoft Office products, Akcelerant/Temenos, and Symitar with demonstrated ability to visually interpret data to meet business needs.
Preferred Skills, Education and Experience
- Previous legal or paralegal training is preferred.
Work Environment
Elevations uses multi-factor authentication to keep our data safe. As such, a personal smartphone is a requirement for employment with us. This job operates in an office setting and routinely uses standard office equipment.
Physical Requirements
Sitting frequently, walking occasionally, use of hands frequently, hearing constantly, talking frequently, exerting up to 10 lbs of force occasionally to lift, carry, push, pull, or move objects
Position Type/Expected Hours of Work
- Full time / 40 hours per week
- Monday through Friday
Classification:
Exempt
Compensation:
The person hired into this position will likely earn between $87,087 and $108,859 annual salary, plus annual bonus.
Actual compensation offered may vary from the posted hiring range based on factors such as relevant experience, time in role, base salary of internal peers, prior performance, business sector, licensure requirements and/or skill level, and will be finalized at the time of offer.
Anticipated Application Window:
This role is anticipated to close within 35 days from the date of posting. However, if the position has not been filled, Elevations may keep the application period open longer.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
About Us: Elevations Credit Union is a member-owned not-for-profit financial institution serving Colorado’s Front Range. Founded in 1952, we’ve grown from 12 members and less than $100 in assets to an institution with 15 branches and more than 170,000 members that manages over $3 billion in assets and is the No. 1 credit union mortgage lender in Colorado. At Elevations, we’ve made a commitment to move away from a product-centered business model and focus instead on creating consumer solutions. Our objective is to provide our members, as well as the entire community, with unbiased consumer information.
EEO Statement: The Credit Union is dedicated to the principles of equal employment opportunity. We prohibit unlawful discrimination against applicants or employees on the basis of age 40 and over, race (including traits historically associated with race, such as hair texture and length, protective hairstyles), sex, sexual orientation, gender identity, gender expression, color, religion, creed, national origin, ancestry, disability, military status, genetic information, marital status, or any other status protected by applicable state or local law.
Candidates for certain positions may be required to submit to a credit history report in determining qualification for employment with Elevations Credit Union. If the position you are applying for requires a credit history report, any information received in such a report will not be the sole factor in making an employment decision. A history of personal financial irresponsibility may be reason for disqualification insofar as it relates to your potential job duties. Elevations Credit Union is aware that occasionally there are extenuating circumstances that may affect an individual's credit history. We comply with the Fair Credit Reporting Act and the Colorado Employment Opportunity Act.
ELEVATIONS CREDIT UNION’S COMMITMENT TO PRIVACY
Your privacy is important to us. When you use this Careers site to apply for a job at Elevations Credit Union (“we” and “us”), we collect your personal information. Examples of personal information collected on the Careers site include your name, contact details, and information you provide for purposes of job applications. We do not sell your personal information to a third party. We may share your information with a third party who is performing a service for us related to job applicants. If you have any questions about this privacy statement, please contact us.
Applicants have rights under Federal Employment Laws
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