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Director of Clinical Operations

Chicago, Illinois, United States

JOB SUMMARY

To perform this job successfully, an individual must be able to perform each essential job duties satisfactorily.  The requirements listed below are representative of the knowledge, skills, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The Director of Clinical Operations goal is to serve as the main point of contact for prospective and employed doctors. This role engages clinicians throughout their employment with EDP and plays a vital role in their engagement and long-term success at EDP. They will be responsible for overseeing provider-related operational processes across the organization, ensuring compliance, accuracy, and consistency throughout the provider lifecycle. This role partners closely with Regional Dental Directors (RDDs), HR, Payroll, Finance, Marketing, Procurement, Facilities, and Compliance to support clinical excellence, provider engagement, and operational integrity. The Director serves as a key approver, strategic advisor, and operational leader for doctor contracts, compensation, licensing, malpractice coverage, and clinical data oversight.

ESSENTIAL JOB RESPONSIBILITIES

  • Assist in overseeing clinician activities, contributing to the development of key performance indicators, both qualitative and quantitative performance expectations
  • Build team capability through ongoing training and mentorship. Collaborate with our training and development department to execute current learning objectives and help develop new training initiatives for our clinicians
  • Participate with internal multidisciplinary teams to ensure cohesive execution of patient engagement initiatives and operational KPIs
  • Create new clinical value materials to help improve the performance of our teams and patient satisfaction
  • Remain current on market trend information and gain input information from major clinical groups through direct contact, organizations, and vendors.
  • Help coordinate and lead the onboarding of new clinicians
  • Oversee provider contract amendments, renewals, and ongoing contract reviews. Ensure contract terms are accurately reflected in operational practices, compensation, and expense approvals
  • Serve as the primary approver for doctor expense reports, ensuring compliance with contractual allowances and internal policies
  • Partner with legal, HR, and leadership to support contract compliance and consistency
  • Lead biannual audits of all licensed employees to ensure current and compliant licensure
  • Ensure malpractice policies and Certificates of Insurance (COIs) are established prior to provider start dates and only after all onboarding requirements (including Podio completion) are finalized.
  • Coordinate timely removal of providers from malpractice policies upon termination
  • Act as a key operational liaison between RDDs and corporate leadership
  • Maintain and oversee the provider separation process, including completion of separation forms and updates to termination communications.
  • Ensure accurate, timely updates to provider records throughout onboarding, active employment, and separation

OTHER JOB RESPONSIBILITIES

  • Review and support discussions related to doctor compensation adjustments, including draw changes and payroll updates, in collaboration with HR and Payroll.
  • Approve provider payments related to Invisalign and other designated clinical programs.

REQUIRED EDUCATION AND EXPERIENCE 

  • Bachelor’s degree required; healthcare, business, or operations-related field preferred.
  • 5–8+ years of experience in healthcare operations, clinical operations, or provider management (dental experience strongly preferred).

 


QUALIFICATIONS

  • Proven experience managing provider contracts, compensation structures, and compliance processes.
  • Strong working knowledge of licensure requirements, malpractice coverage, and provider onboarding/offboarding.
  • Experience partnering with senior clinical leaders and regional leadership teams.
  • Exceptional organizational skills with high attention to detail.
  • Strong communication and relationship-building skills across clinical and corporate stakeholders.

PHYSICAL REQUIREMENTS

  • Ability to travel up to 50%
  • Office Setting

The above statements are intended to provide a general overview and level of work being performed by most people assigned to this job. They are not intended to be a list of all responsibilities, duties and requirements.  Additional duties can be assigned as determined.

Elite Dental Partners is an Equal Opportunity Employer. We support a diverse workforce.

Salaried Rate

$125,000 - $135,000 USD

We take great pride in helping our communities be healthier, feel better, and smile with confidence.  Daily, we are driven by our vision to provide an elite patient experience tailored to their needs to receive the best care possible.

Not only do our team members find it rewarding to help patients be healthier, but they also enjoy being part of an organization that supports their growth. Our commitment to professional development and promoting internally when appropriate allows for tremendous career opportunities.

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