Senior Manager, User Experience

Elite Technology is a leading, independent technology company that helps law firms drive profitability through improved operational effectiveness, increased efficiency, and greater visibility across their business. Our cutting-edge digital financial management and business operations solutions drive success for firms around the globe by improving finance and accounting operations, including billing, invoicing, payments, and financial reporting. By bringing together data, insights, and tools, we enable law firm leaders to make informed business decisions to build and manage their businesses more effectively and efficiently.

Job Description:

We are seeking a Senior Manager, User Experience to lead and evolve our UX practice, delivering intuitive, elegant, and effective experiences across Elite’s legal SaaS platform. This role will drive strategic design direction, elevate user-centric thinking across the company, and lead a team of UX professionals working on high-impact products used by some of the world's top law firms.

As a key leader in the Product organization, you will collaborate closely with Product Management, Engineering, Marketing, and Customer Success to shape and execute our vision for seamless and differentiated user experiences in a complex, regulated environment.

What You’ll Do:

• UX Strategy & Vision: Define and evolve the UX strategy aligned with Elite’s business goals and customer needs. Champion design thinking and user-centered methodologies across the organization.
• Team Leadership: Manage, mentor, and grow a high-performing team of UX designers. Foster a culture of collaboration, innovation, and continuous improvement.
• Cross-functional Collaboration: Partner with Product, Engineering, and other stakeholders to influence product vision, roadmap, and delivery through the lens of UX best practices.
• Design Execution: Guide the creation of wireframes, prototypes, user flows, and final UI designs. Ensure consistency and quality across all product touchpoints.
• Research & Insights: Oversee UX research activities to deeply understand user behavior, needs, and motivations. Use qualitative and quantitative insights to inform design decisions.
• Operational Excellence: Establish and refine scalable design processes, tools, and standards. Promote design system adoption and governance.
• Advocacy: Be the voice of the user within the company and advocate for accessibility, usability, and design excellence.
• Perform other duties as assigned to support the overall goals and objectives of the department/company

What You’ll Need:

• 8+ years of experience in UX design with 3+ years in a leadership role, ideally in a SaaS or enterprise software environment.
• Proven success designing for complex workflows, preferably in legal, fintech, or highly regulated industries.
• Strong portfolio showcasing strategic UX thinking, elegant solutions, and measurable impact.
• Experience managing and mentoring design and research professionals.
• Deep understanding of UX principles, design systems, accessibility, and responsive design.
• Proficiency in design and prototyping tools such as Figma, Sketch, or Adobe XD.
• Exceptional communication, storytelling, and stakeholder management skills.
• Experience working in Agile or scaled Agile environments.

Benefits:

• Competitive Compensation Package ($135,000 - $160,000 base salary + variable component)
• Comprehensive Healthcare Coverage (Health, Dental, Vision)
• Retirement Savings Plan with an Employer Contribution
• Professional Development Opportunities
• Time Off
• Wellness Initiatives

Please note that we do not offer sponsorship for this position.

Additional Information

At Elite Technology, we embrace an employee-centric, flexible work model that empowers you to do your best work in the environment that suits you. However, we also recognize the importance of in-person collaboration for key moments that truly matter.

In our flexible remote approach, you have the freedom to choose a workspace within your home country that best fits your needs. Our corporate offices are located in New York City, Los Angeles, Costa Rica, and the Philippines, providing additional options for those who prefer or need a hybrid work environment.

Our diverse global team spans the U.S., Canada, U.K., Costa Rica, the Philippines, and Australia. Please note that at this time, we are unable to hire employees located in Quebec or Ontario Provinces, Alaska, Hawaii, Puerto Rico, Louisiana, and Oklahoma.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. We are proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also provide reasonable accommodation for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

We are not accepting applications submitted through recruiting agencies.