Collections Specialist

Elite Technology is a leading, independent technology company that helps law firms drive profitability through improved operational effectiveness, increased efficiency, and greater visibility across their business. Our cutting-edge digital financial management and business operations solutions drive success for firms around the globe by improving finance and accounting operations, including billing, invoicing, payments, and financial reporting. By bringing together data, insights, and tools, we enable law firm leaders to make informed business decisions to build and manage their businesses more effectively and efficiently.

Job Description:

We’re looking for a high-performing B2B Collections Specialist to join our Accounts Receivable team and play a critical role in our cash flow operations. In this role, you’ll directly engage with international business clients via phone and email, resolving payment delays, clearing account discrepancies, and ensuring invoices are collected in a timely manner. Clear, professional English communication, both written and verbal, is essential, as you'll be representing our company and negotiating payment solutions. 

What You’ll Do:

• Monitor aging reports and proactively manage outstanding B2B receivables.
• Initiate contact with customers via phone, email, and mail to pursue payment on overdue accounts.
• Maintain accurate documentation of all collection activities and client communications. 
• Negotiate payment terms and settlements in line with internal policies and customer situations. 
• Collaborate with billing, customer service, and sales teams to resolve invoice or payment disputes.
• Send account statements, dunning letters, and formal collection notices.
• Review account history and customer risk profile to support collection strategies.
• Escalate unresolved or high-risk accounts to management or third-party agencies.
• Ensure adherence to applicable collection laws, regulations, and company policies.
• Provide reports on collection status, trends, and progress to targets.
• Support AR and finance teams with ad hoc tasks and projects as needed.
• Perform other duties as assigned to support the overall goals and objectives of the department/company.

What You’ll Need:

• High School Diploma required; college coursework or certification in accounting/finance is a plus.
• Minimum 3+ years of B2B collections or accounts receivable experience, preferably in a fast-paced or international environment. 
• Proven success managing a high volume of open accounts and achieving collection goals.
• Strong negotiation, problem-solving, and conflict resolution skills.
• Detail-oriented and organized, with excellent follow-through and accountability.
• Proficiency in Microsoft Excel, Word, and Outlook.
• Experience with accounting and collection platforms (e.g., NetSuite, SAP, Tesorio, or similar). 
• Comfortable working both independently and collaboratively across departments. 
• Proficiency in English at a B2+ level or higher (CEFR), with the ability to communicate effectively in both written and spoken formats.

Benefits:

• PTO
• 2 Elite Mental Health Days per year
• Annual Incentive Plan
• 14 Paid Costa Rica Holidays
• Comprehensive medical, dental, and vision benefits
• Life Insurance
• Employee Assistance Program
• Generous Global Parental Leave
• Calm, free premium subscription
• Employee Discount Program

Please note that we do not offer sponsorship for this position.

Additional Information

At Elite Technology, we embrace an employee-centric, flexible work model that empowers you to do your best work in the environment that suits you. However, we also recognize the importance of in-person collaboration for key moments that truly matter.

In our flexible remote approach, you have the freedom to choose a workspace within your home country that best fits your needs. Our corporate offices are located in New York City, Los Angeles, Costa Rica, and the Philippines, providing additional options for those who prefer or need a hybrid work environment.

Our diverse global team spans the U.S., Canada, U.K., Costa Rica, the Philippines, and Australia. Please note that at this time, we are unable to hire employees located in Quebec or Ontario Provinces, Alaska, Hawaii, Puerto Rico, Louisiana, and Oklahoma.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. We are proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also provide reasonable accommodation for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

We are not accepting applications submitted through recruiting agencies.