Collections & Cash Application Specialist

Elite Technology is a leading, independent technology company that helps law firms drive profitability through improved operational effectiveness, increased efficiency, and greater visibility across their business. Our cutting-edge digital financial management and business operations solutions drive success for firms around the globe by improving finance and accounting operations, including billing, invoicing, payments, and financial reporting. By bringing together data, insights, and tools, we enable law firm leaders to make informed business decisions to build and manage their businesses more effectively and efficiently.

Job Description:

Our Collection & Cash Application Specialist will play a key role in Accounts Receivable Department supporting the everyday cash flow and resolving any client issues preventing them from paying their invoices. This position is ideal for a detail-oriented and proactive professional who excels in both independent and collaborative work. This dual role provides the opportunity to work with international customers, using phone and email communication to resolve delinquent accounts and support account reconciliation.

What You’ll Do:

• Monitor accounts to identify outstanding debts and aging invoices.
• Initiate contact with customers via phone, email, and mail to pursue payment on overdue accounts.
• Maintain accurate and up-to-date records of collection activities and customer interactions.
• Negotiate payment plans and settlements in accordance with company policies.
• Collaborate with internal departments to resolve billing discrepancies or disputes.
• Prepare and send account statements, dunning letters, and collection notices.
• Analyze customer account history and assess creditworthiness when necessary.
• Escalate unresolved accounts to management or third-party collections when appropriate.
• Ensure compliance with federal, state, and local collection laws and regulations.
• Provide regular reports on collection status, outstanding balances, and progress toward targets. 
• Apply incoming payments (checks, ACH, wire transfers, credit card payments) to customer accounts in the ERP system.
• Reconcile daily bank deposits and investigate payment discrepancies.
• Research and resolve unapplied cash, short payments, overpayments, and payment mismatches.
• Communicate with internal departments (such as Sales and Customer Service) and external customers to resolve issues.
• Monitor and maintain customer account accuracy.
• Generate and maintain reports related to cash receipts and unapplied payments.
• Assist with month-end closing procedures and account reconciliations.
• Ensure compliance with company policies and procedures.
• Support audits and provide documentation as needed.
• Perform other duties as assigned to support the overall goals and objectives of the department/company

What You’ll Need:

• High School Diploma or GED required.
• Minimum of 3 years’ experience in collections, billing, or accounts receivable.
• Proficiency with V-Lookup, Word, and Outlook.
• Ability to communicate clearly and professionally, both verbally and in writing, to negotiate with clients and resolve outstanding debts.
• Excellent analytical skills with attention to detail and accuracy.
• Negotiation and Conflict Resolution Skills: Ability to handle difficult conversations with composure and find workable solutions for both the company and the debtor in a professional demeanor.
• Experience with Collection Software and Tools: Proficiency in using CRM systems, accounting software (e.g., NetSuite, SAP), and collections platforms to manage accounts efficiently.
• Organizational and Time Management Skills: Capable of handling multiple accounts simultaneously, prioritizing tasks, and meeting deadlines consistently.
• Proficiency in English at a B2+ level or higher (CEFR), with the ability to communicate effectively in both written and spoken formats.

Benefits:

• PTO
• 2 Elite Mental Health Days per year
• Annual Incentive Plan
• 14 Paid Costa Rica Holidays
• Comprehensive medical, dental, and vision benefits
• Life Insurance
• Employee Assistance Program
• Generous Global Parental Leave
• Calm, free premium subscription
• Employee Discount Program

Please note that we do not offer sponsorship for this position.

Additional Information

At Elite Technology, we embrace an employee-centric, flexible work model that empowers you to do your best work in the environment that suits you. However, we also recognize the importance of in-person collaboration for key moments that truly matter.

In our flexible remote approach, you have the freedom to choose a workspace within your home country that best fits your needs. Our corporate offices are located in New York City, Los Angeles, Costa Rica, and the Philippines, providing additional options for those who prefer or need a hybrid work environment.

Our diverse global team spans the U.S., Canada, U.K., Costa Rica, the Philippines, and Australia. Please note that at this time, we are unable to hire employees located in Quebec or Ontario Provinces, Alaska, Hawaii, Puerto Rico, Louisiana, and Oklahoma.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. We are proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also provide reasonable accommodation for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

We are not accepting applications submitted through recruiting agencies.