Director, Cloud Operations

Elite Technology is a leading, independent technology company that helps law firms drive profitability through improved operational effectiveness, increased efficiency, and greater visibility across their business. Our cutting-edge digital financial management and business operations solutions drive success for firms around the globe by improving finance and accounting operations, including billing, invoicing, payments, and financial reporting. By bringing together data, insights, and tools, we enable law firm leaders to make informed business decisions to build and manage their businesses more effectively and efficiently.

Job Description:

Our Director of Cloud Operations will play a key role in driving the strategic direction and operational excellence of our cloud infrastructure, supporting the reliability, scalability, and security of our SaaS platform. This remote position is ideal for a proactive, technically skilled leader who excels at aligning cloud strategy with business goals. The role involves leading a high-performing team, implementing DevOps and SRE best practices, and ensuring continuous improvement in performance, security, and cost optimization.

What You’ll Do:

• Define and execute the long-term vision and roadmap for cloud operations in alignment with business objectives.
• Oversee the design, deployment, and maintenance of scalable and secure cloud infrastructure.
• Lead the adoption and implementation of Infrastructure as Code (IaC) practices using tools like Terraform.
• Drive automation across provisioning, configuration, monitoring, and incident response workflows.
• Ensure high availability and disaster recovery across all environments.
• Establish and monitor SLAs, SLOs, and KPIs for system performance and uptime.
• Lead incident management processes, including root cause analysis and continuous improvement.
• Collaborate with security and compliance teams to ensure adherence to regulatory standards.
• Manage vendor relationships and cloud spend, focusing on cost optimization.
• Perform other duties as assigned to support the overall goals and objectives of the company.

What You’ll Need:

• Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.
• 10+ years of experience in IT infrastructure or cloud operations, including 5+ years in a leadership role.
• Proven experience managing large-scale, production-grade SaaS environments.
• Deep expertise in at least one major cloud platform (AWS, Azure, or GCP); multi-cloud experience is a plus.
• Strong understanding of DevOps practices and tools (e.g., Jenkins, GitLab CI/CD, Docker, Kubernetes).
• Experience with monitoring, logging, and alerting tools such as SolarWinds or Datadog.
• Familiarity with security and compliance standards such as SOC 2, ISO 27001, and GDPR.
• Demonstrated leadership ability, including building and mentoring high-performing technical teams.
• Excellent communication, collaboration, and project management skills.
• Cloud certifications and/or experience with FinOps principles are a plus.

Benefits:

• Competitive Compensation Package ($200,000 - 230,000 base salary + variable component)
• Comprehensive Healthcare Coverage (Health, Dental, Vision)
• Retirement Savings Plan with an Employer Contribution
• Professional Development Opportunities
• Time Off
• Wellness Initiatives

Please note that we do not offer sponsorship for this position.

Additional Information

At Elite Technology, we embrace an employee-centric, flexible work model that empowers you to do your best work in the environment that suits you. However, we also recognize the importance of in-person collaboration for key moments that truly matter.

In our flexible remote approach, you have the freedom to choose a workspace within your home country that best fits your needs. Our corporate offices are located in New York City, Los Angeles, Costa Rica, and the Philippines, providing additional options for those who prefer or need a hybrid work environment.

Our diverse global team spans the U.S., Canada, U.K., Costa Rica, the Philippines, and Australia. Please note that at this time, we are unable to hire employees located in Quebec or Ontario Provinces, Alaska, Hawaii, Puerto Rico, Louisiana, and Oklahoma.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. We are proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also provide reasonable accommodation for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

We are not accepting applications submitted through recruiting agencies.