Senior Salesforce Administrator

Elite is the trusted automation platform for law firm operations across most of the world’s largest and most successful law firms. Elite has guided firms through every technology shift and today delivers the only cloud-native SaaS platform that unifies financial, invoice, time, and data management into a single system of action. With embedded AI, predictive analytics, and integrated payments, Elite’s products enable firms to shorten billing cycles, reduce write-offs, and unlock firm-wide insights, making financial operations the foundation for law firm innovation and growth. Learn more at elite.com.

Position Overview

The Senior Salesforce Administrator is responsible for the administration, optimization, and governance of the organization’s enterprise business systems. This role ensures that critical platforms across departments operate efficiently, securely, and in alignment with business needs.

The position partners closely with stakeholders across Sales, Finance, Operations, Customer Success, and IT to manage system configurations, drive process improvements, and support the integration and scalability of enterprise platforms. The ideal candidate brings strong technical expertise, a systems mindset, and the ability to translate business requirements into effective technology solutions.

Work Arrangement: Remote

Responsibilities

• Administer and support the organization’s enterprise application ecosystem, including CRM, operational platforms, and integrated business systems.
• Manage system configurations, user access, permissions, and security to ensure data integrity, compliance, and operational reliability.
• Collaborate with business stakeholders to gather requirements and translate them into system enhancements, workflows, and automation solutions.
• Design and maintain reports, dashboards, and data visualizations that provide actionable insights for leadership and operational teams.
• Troubleshoot system issues, investigate root causes, and implement sustainable solutions to improve platform performance and user experience.
• Lead the implementation and maintenance of system integrations across enterprise applications using APIs and integration tools.
• Oversee user and license management, including provisioning, deactivation, and role-based access controls.
• Support enterprise system upgrades, releases, and new feature rollouts, including testing and change management.
• Monitor system adoption and partner with stakeholders to drive process optimization and platform utilization.
• Develop and maintain system documentation, training materials, and knowledge resources for end users.
• Provide guidance and technical expertise to cross-functional teams on best practices for system usage, automation, and data governance.
• Participate in strategic initiatives to evaluate and implement new enterprise technologies and platform improvements.
• Perform other duties as assigned to support departmental and company objectives.

What You’ll Need:

• Bachelor's Degree in Information Systems, Computer Science, Business Technology, or equivalent experience.
• 6–8 years of experience in of experience administering enterprise business systems such as CRM, ERP, or operational platforms.
• Experience managing enterprise platforms such as Salesforce, ERP systems, or similar enterprise tools.
• Strong understanding of system configuration, workflow automation, and platform administration.
• Experience supporting system integrations, APIs, and data exchange between enterprise applications.
• Proficiency with reporting, dashboards, and data analysis to support operational decision-making.
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent communication skills with the ability to explain technical concepts to non-technical stakeholders.
• Experience supporting enterprise users in a fast-paced, cross-functional environment
• Salesforce Administrator certification or similar enterprise platform certification.
• Experience with CPQ, ERP platforms, or enterprise integration tools.
• Knowledge of SOQL, APIs, or automation frameworks.
• Experience with enterprise data governance, system security models, and access management.
• Familiarity with ITIL practices, change management, or system release management processes.
• Ability to travel up <10% as business needs require.
• Role requires the following physical capacity: Sedentary: primarily desk/computer work.
• Must be legally authorized to work in Choose an item.; Elite does not provide employment sponsorship for this position.

Benefits:

• Competitive Compensation Package ($126,000 - $140,000 base salary + variable component)
• Comprehensive Healthcare Coverage (Health, Dental, Vision)
• Retirement Savings Plan with an Employer Contribution
• Professional Development Opportunities
• Time Off
• Wellness Initiatives
• Employee Assistance Program
• Generous Global Parental Leave
• Calm, free premium subscription
• Employee Discount Program

Please note that we do not offer sponsorship for this position.

Additional Information

At Elite Technology, we embrace an employee-centric, flexible work model that empowers you to do your best work in the environment that suits you. However, we also recognize the importance of in-person collaboration for key moments that truly matter.

In our flexible remote approach, you have the freedom to choose a workspace within your home country that best fits your needs. Our corporate offices are located in New York City, Los Angeles, Costa Rica, and the Philippines, providing additional options for those who prefer or need a hybrid work environment.

Our diverse global team spans the U.S., Canada, U.K., Costa Rica, the Philippines, and Australia. Please note that at this time, we are unable to hire employees located in Quebec or Ontario Provinces, Alaska, Hawaii, Puerto Rico, Louisiana, and Oklahoma.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. We are proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also provide reasonable accommodation for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

We are not accepting applications submitted through recruiting agencies.