Customer Solutions Architect

About the Company

Our client is an AI-powered SaaS company helping B2B teams accelerate sales with interactive, multilingual product demos. Their platform enables buyers to experience the product live—without long discovery or walkthrough calls—so teams can focus on closing deals.

Backed by top-tier investors and trusted by leading SaaS companies globally, they’re now expanding into the US with this role supporting the launch of their first NYC-based office.

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About the Role

As a Customer Solutions Architect, you’ll lead client onboarding and ensure seamless deployment of the company’s product. You’ll work cross-functionally across product, customer success, and solution delivery—owning relationships and results from kickoff to ongoing success.

This is a high-impact, client-facing role at the intersection of product execution and customer value.

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What You’ll Do

• Understand customer goals - Learn the client’s product, GTM motion, personas, and demo needs. Translate that into a tailored AI Agent deployment plan.

• Configure and validate - Set up, fine-tune, and test Agents. Ensure functionality, UX, response quality, and multilingual coverage align with customer markets.

• Technical advisory & integration - Support clients as they embed the platform into their GTM stack (websites, CRMs, APIs). Troubleshoot edge cases and communicate technical feedback.

• Drive success & expansion - Monitor adoption and performance, optimize engagement and conversion, and identify opportunities to expand usage across products, teams, and geographies.

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What We’re Looking For

• 4+ years in a customer-facing technical role (e.g. Solutions Engineer, Technical CSM, Implementation Consultant, or Forward Deployed Engineer)

• Experience deploying AI, SaaS, or complex software products

• Strong technical fluency (you don’t need to code, but you speak “engineer”)

• Excellent communication skills with both technical and business stakeholders

• Self-starter with a proactive, resourceful approach to ambiguity and problem-solving

• Familiarity with CRMs, demo tools, or B2B sales workflows

• Fluency in English and at least one additional language

• Experience working with international customers or distributed teams

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Why This Role

• Help shape the first US office for a fast-growing SaaS company

• Work at the intersection of AI, sales, and user experience

• Join a culture that values ownership, curiosity, and customer impact

• Competitive compensation, early equity, and high visibility from day one