Current openings at Elwood Technologies

Job Title: Technical Client Success Manager Reports to: Global Head of Client Delivery Location: Singapore About Elwood Elwood Technologies is an FCA regulated firm that provides end-to-end institutional-grade digital asset Execution, Liquidity Access and Portfolio Monitoring & Risk Management Software. Built with institutions for institutions, Elwood’s offers best available price execution, smart order routing and algorithmic tooling alongside a traditional finance grade Portfolio Management System. Built by industry experts with decades of combined experience in investment management and digital technology, we are looking for a Technical Client Success Manager to join our Client Delivery team and own client relationships across our global client base. The Role Elwood is seeking a Technical Client Success Manager to join our Client Delivery team. With team members based in London, New York, and Singapore, the team delivers follow-the-sun, world-class service to clients operating in the digital asset ecosystem. This role combines client ownership with hands-on technical support. You will own a defined book of clients end-to-end — their health, adoption, and growth — acting as their trusted advisor and their voice inside Elwood , while actively partnering with Sales to pitch to prospective institutional clients. You will understand client expectations, solutionise complex workflow needs into concrete platform configurations and engineering requirements, drive account growth, and carry the technical depth to support your clients directly, participating in the APAC support rota as part of our global coverage model. This is a fantastic opportunity for someone who possesses a deep technical foundation of front to back trading systems and strong commercial instincts and presentation skills who is excited about digital assets and the technologies powering next-generation financial systems. Responsibilities Client Relationship Management & Expectation Setting * Own a defined book of clients and act as the accountable owner of each client’s success throughout their lifecycle.  * Build deep relationships with senior stakeholders (Heads of Trading, CTOs, Operations Heads), proactively managing their expectations and ensuring high satisfaction and retention. * Lead end-to-end client onboarding, ensuring seamless integration and platform adoption. Platform Solutioning & Technical Requirements Translation * Understand client workflows and business objectives deeply to design tailored platform solutions, product recommendations and commercial opportunities that solve clients' operational and execution challenges. * Bridge the gap between clients and internal teams e.g. sales, product and engineering to capture client needs and translate them into structured technical specifications for Elwood’s Product and Engineering teams to shape the global roadmap.   Prospects & Account Growth * Partner closely with the APAC Sales team to participate in prospective client meetings, deliver compelling platform demonstrations, and pitch Elwood’s capabilities to institutional buyers. * Identify and qualify growth opportunities within your existing book of accounts and develop upsell and cross-sell opportunities  * Represent Elwood at industry events and in discussions with ecosystem partners and venue integrators.   High-Touch Technical Support & Operations * Participate in the APAC support rota: provide timely, high-quality technical support to Elwood clients via live chat, email, and other channels during APAC business hours, with follow-the-sun handover to London. * Own, Investigate and resolve complex issues (order flow anomalies, market data feeds, execution exceptions), escalating where appropriate and ensuring end-to-end resolution. * Create and maintain high-quality support documentation and internal knowledge base articles. * Continuously improve support workflows, tools, and processes to enhance customer experience and internal efficiency. Essential Skills & Experience 2-5 years of experience in a client-facing technical role such as Technical Account Manager, Client Success Manager, Solutions Engineer, or Sales Engineer, ideally serving institutional clients. Demonstrated ability to solutionise — understanding client needs and translating them into tailored platform configurations and product recommendations, not just resolving tickets. Strong relationship management skills with the ability to build trust and credibility with institutional clients; comfortable presenting and demonstrating a platform to senior client stakeholders. Solid understanding of APIs, technical integrations, and front-to-back trading system workflows (EMS/OMS/PMS, market structure, connectivity). Familiarity with financial markets and trading workflows; experience with valuation, risk, or pricing concepts is a plus. Passion for blockchain, cryptocurrencies, and the rapidly evolving digital assets landscape. Strong problem-solving skills with a logical, analytical mindset. Excellent verbal and written communication skills; capable of clearly explaining complex concepts to both technical and non-technical audiences. Proactive and client-focused, with a strong sense of ownership and accountability. Ability to perform under pressure in a high-growth, dynamic environment; team player who thrives in collaborative settings. Desirable Skills Existing network or relationships within the institutional digital assets space in Asia. Previous experience in fintech, crypto trading platforms, or blockchain infrastructure providers. Working knowledge of Python and/or SQL for basic data analysis, issue debugging, or system querying. Experience with customer success platforms, support ticketing systems (e.g., Zendesk, Jira), or technical documentation tools. Fluent/business level understanding of Mandarin Qualifications Bachelor’s degree in Computer Science, Engineering, Finance, or a related field (or equivalent practical experience). Prior experience in financial technology, capital markets, or blockchain-enabled platforms is highly desirable. What we offer 💵 Competitive salary and compensation packages 🍎 Fully paid medical and discounted dental schemes for employees and their family ✈️ Generous time off + bank holidays 🍼 Enhanced parental leave for all employees who have been with the company for one (1) year 🍔 Weekly Grab allowance to use in the office of up to S$75 💪 Discounted gym scheme 🐕‍🦺 Employee Assistance Programme 📚 Paid study leave and personal leave Why Elwood? Join a Series A FinTech company and help shape the future of finance A startup with deep financial backing and a strong market presence Our platform is enabling institutional access to the most exciting growth opportunity in Finance Work with a modern technology stack and help solve high impact problems Strong client focused team with a diverse background We’re a global company with modern, centrally based offices in London, New York and Singapore

Job Title: Graduate Software Engineer - Backend Starting Salary: £50,000 Location: London  As an FCA-regulated firm, Elwood Technologies provides institutional investors with a seamless, end-to-end digital asset trading, execution, and risk management infrastructure connected to global markets via a single API. To support the continued growth of this platform, we are now seeking a Graduate Software Engineer to join our backend engineering team. Job Description Elwood is looking for a Graduate Software Engineer/Junior Software Engineer to join our Backend Engineering Team. The role will involve working within our Engineering department working on the Backend and Market Connectivity teams. These rotations will provide a wide range of industry leading technical skills and introduce graduates to all areas of the business enabling you to become an integral part of the Elwood ecosystem and learn about digital asset markets. If you are interested in pursuing a career in the world of digital assets then this offers a great opportunity to gain hands-on experience whilst commencing your career in Software Engineering.  Key Responsibilities Develop and enhance software access across the Elwood technology stack Work with business stakeholders to build new and maintain existing features. Meet deadlines in support of a fast-moving release cycle. Leverage new technologies and approaches with continuous improvement in mind. Work closely with Quants, Product, Algo Developers, Infrastructure and Support teams to deliver trading solutions. Contribute to all areas of software development lifecycle including design, development, integration, automated testing, and maintenance.   Qualifications / Knowledge Degree in a STEM discipline. 6 to 18 months experience as a Software Engineer (including similar internship or placement years) within financial markets and an understanding of a portfolio, execution, or order management system an advantage Programming experience in an object oriented or functional programming language: C#, C++, Java, Python, Golang, Rust etc. Strong understanding of computer science fundamentals including design, algorithms, and data structures. Excellent analytical and problem-solving skills. Excellent verbal and written communication skills. A passion for a career in a FinTech environment, and genuine interest in the Crypto / Digital Assets space.   What we offer: 💵  Competitive salary and compensation packages 🍎 Fully paid medical and discounted dental schemes for employees and their family ✈️ Generous time off + bank holidays 🚲 Cycle to Work and Cycle Saver schemes 🍔 Fully stocked kitchen and access to weekly Ubereats allowance 💪 Discounted gym scheme 🐕‍ Employee Assistance Programme 📚 Paid study leave and personal leave Why Elwood?   Join a series A FinTech company  and help shape the future of finance A startup with deep financial backing and a strong market presence Our platform is enabling institutional access to the most exciting growth opportunity in Finance Work with a modern technology stack and help solve high impact problems Strong client focused team with a diverse background   We’re a Global company and have modern, centrally based offices in London, New York and Singapore.    

Salary $110,000 to $175,000 base salary plus OTE/Commission (50/50) Elwood Technologies provides institutional-grade digital asset trading infrastructure for the world's leading financial institutions. Our platform combines Execution Management, Portfolio Management, Risk Management and Connectivity into a single institutional workflow, allowing banks, asset managers, hedge funds, brokers and corporates to access digital asset markets through one secure platform. As regulated markets mature, institutions increasingly require enterprise-grade technology rather than fragmented point solutions. Elwood sits at the centre of that ecosystem. Job Description We're looking for an experienced enterprise sales professional who thrives on building pipeline, qualifying complex opportunities and closing strategic software deals. This is a true end-to-end commercial role. You'll identify and engage institutional prospects, understand their workflows and challenges, coordinate technical discovery with our Product team, manage commercial negotiations and close new business. Once contracts are signed, you'll work closely with Client Delivery and Onboarding to ensure a smooth transition before handing over the ongoing relationship. The successful candidate will be responsible for achieving annual revenue targets with a new customer acquisition focus.  The successful candidate will have a client centric approach; delivering services, solutions and strategies that represent value for our clients.  This role requires a self directed professional who thrives in an independent environment and who has a proven track record of building and closing their own pipeline (0 to 1 sales).  How We Sell:Generate Pipeline  Build relationships with institutional market participants through outbound prospecting, inbound enquiries, referrals, partnerships and industry events. Develop a consistent pipeline of qualified opportunities within Elwood's target client segments.  Qualify Deals  Understand client workflows, technology, buying processes and commercial objectives.  Focus on opportunities where Elwood can create meaningful value. Solution • Lead the commercial sales process while partnering with the Product team for demonstrations and workflow discussions.  As your product knowledge develops, you'll progressively take greater ownership of demonstrations while continuing to leverage specialist expertise for complex technical discussions.    Commercial Delivery Own proposals, commercial discussions and negotiations through to signed agreement.  Work alongside experienced commercial leadership on pricing strategy and technical validation. Transition • Deliver a structured handover to Client Delivery and Onboarding to ensure a seamless client experience. Responsibilities  Generate qualified enterprise pipeline.  Run structured discovery meetings with institutional prospects.  Coordinate product demonstrations and technical validation.  Manage proposals, pricing discussions and negotiations.  Maintain accurate CRM hygiene and forecasting.  Work closely with Product, Engineering and Client Delivery.  Represent Elwood at industry events.  Achieve quarterly and annual revenue targets Qualifications / Knowledge  At least 2-3 years of relevant industry experience in a sales or business development role; experience in front end trading systems/tradfi or crypto industry essential   Proven track record of driving revenue growth and lead generation Strong understanding of financial services and the crypto market Strong entrepreneurial skills and a natural ability to spot opportunities for revenue generation Strong industry/network and connections which could serve as a potential client base Accountable individual that is willing to take a wide range of responsibility across several different areas within the business Personable and has the skills to build rapport and establish personal relationships Ability to attend regular external events and travel domestically and internationally as required  What we offer: 💵  Competitive salary and compensation packages 🍎 Fully paid medical and discounted dental schemes for employees and their family ✈️ Generous time off + bank holidays 🍼 Enhanced parental leave for all employees who have been with the company for one (1) year 🍔 Fully stocked kitchen and access to Ubereats