Back to jobs

Sales Account Coordinator

New York, New York, United States

EMARKETER is the leading research, data, and insights provider for marketing, advertising, and commerce professionals. Our data-centric forecasts and rigorous analysis empower strategic decisions for revenue-driving teams. Through context from our expert analysts, carefully vetted data sources, and our proprietary research methodology, EMARKETER’s forecasts, reports, and benchmarks enable global companies to anticipate tomorrow’s market trends for confidence today. EMARKETER is a division of Axel Springer S.E.

We’re hiring an Account Coordinator to join our Key Accounts team at EMARKETER

Team and Role:

At EMARKETER, we’re passionate about our customers’ experience and their ability to leverage our research and insights to make strategic decisions. As an Account Coordinator, you will be responsible for building engagement and providing value to Fortune 100 brands and technology clients, as well as improving and ensuring our customer’s experience, engagement, and CSAT/NPS scores, and bridging the gap between sales activity and support. You will report to a Vice President, Principal Account Director and be responsible for helping to drive contract renewals and upsells.

This role is a hybrid role based in our New York City office in the Financial District, in-office 2-3 days a week minimum.

The Ideal Candidate is:

  • Customer-focused: You take pride in your customer engagement and satisfaction metrics.
  • Curious & bold: You’ve researched prospective users & aren’t afraid to pick up the phone to engage them.
  • A confident communicator: You can effectively tailor messaging to ideal end-users to articulate the value in meeting their business objectives, whether in person, on the phone, or via email.
  • Revenue & results-focused: You recognize that we’re all responsible for revenue and that engaged/happy customers 1) stay, 2) buy more, and 3) are reference-able.
  • Professionally energetic: You have a tenacious attitude & approach toward customer satisfaction, always operating within the EMARKETER values.
  • Committed to fostering an inclusive culture: You value a representative workplace that embraces diversity of thought and experience.

Key Responsibilities:

  • Increase customer engagement and awareness within an assigned group of accounts to ensure an account is at full potential (i.e., all licenses/seats filled, users are aware of available content/product updates/events)
  • Use compelling language and available tools and techniques to create and monitor consistent touch cadences
  • Execute/ensure the success of new customer onboarding & relationship (i.e., license management, platform training, first 90 days of lifecycle)
  • Use engagement metrics to assess account status (growth, potential, risk, etc.) and work with the Vice President and Accounts team to address opportunities and challenges
  • Gather survey feedback/testimonials from customer end-users, confirming customer satisfaction metrics
  • Contribute to recurring customer relationship meetings with Vice President
  • Partner with sales operations on fielding and addressing customer support requests
  • Stay on top of the latest industry trends to use within engagement conversations
  • Track all activity in Salesforce

Desired Skills & Experience:

  • 2-3 years of experience in a client facing role, preferably in account management, customer success, or sales support.
  • Interest in selling to or working in SaaS solutions, media, agencies, marketing/advertising, or retail companies
  • Strong written and verbal communication skills
  • Value-based selling experience
  • Experience delivering presentations or training, SaaS platform preferred
  • Experience with client facing work, preferably in SaaS/media/publishing/advertising.
  • Bachelor's degree or equivalent experience in business, marketing, or related field.

Salary & Benefits:

  • Salary: $65,000 - $70,000 (dependent on skills & experience)
  • On-Target Earnings (OTE): $70,000-$75,000 (includes base salary + commission)
  • Unlimited PTO, 10 paid holidays, and 16 weeks of parental leave
  • Comprehensive medical, dental, and vision insurance plans
  • Matched and vested 401k plan
  • Access to resources for financial planning guidance, family planning services, mental health reach-out and Employee Assistance Programs (EAP)
About EMARKETER:
 
EMARKETER is the world's leading research company focused on digital transformation. We hire people who are passionate about providing business leaders with actionable data and insights in the areas of digital marketing and advertising, media, retail and ecommerce, financial services, healthcare, and more. Our clients, who rely on our content to make informed decisions, include top global brands within Fortune 1000 companies, as well as smaller firms striving to compete in a digital age.
 
At EMARKETER, we pride ourselves on an inclusive work environment and continuously strive for diversity of thought, identity, and experience while encouraging growth and providing support to team members throughout the organization. EMARKETER is committed to corporate transparency through regular business updates and an always-open line of communication. 

To learn more about what it’s like to work at EMARKETER check out our career’s page and life page.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...
Select...
Select...

Candidate Pre-Employment Demographics - US

If you choose to complete this survey - your responses can be used to identify areas of improvement in our recruiting process. This information will be kept secure and confidential (no identifying information is attached to your answers) and will be used solely to evaluate our diversity and inclusion efforts.

Thank You!

People & Culture Team

Select...
Select...
Select...
Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in EMARKETER’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.