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Manager, SMB Account Management

New York, New York, United States

EMARKETER is the leading research, data, and insights provider for marketing, advertising, and commerce professionals. Our data-centric forecasts and rigorous analysis empower strategic decisions for brands, agencies, media platforms, technology companies, and more. With a strong focus on the transformation of digital advertising and ecommerce, EMARKETER’s forecasts, reports, and benchmarks enable global companies to anticipate tomorrow’s market trends for confidence today. EMARKETER is a division of Axel Springer SE, one of Europe’s largest media companies. 

We’re hiring a Manager, SMB Account Management to join our Account Management team at EMARKETER.

The Role & Team:

We’re looking for a sales-minded, data-driven leader who thrives in high-volume environments and loves using technology to scale impact. If you’re passionate about building systems that grow revenue, drive retention, and empower teams to perform at their best - this role is for you.

As the Manager, SMB Account Management, you’ll play a key role in shaping how EMARKETER engages and retains its fast-growing SMB customer base. You’ll combine sales experience, strategic thinking, and operational innovation to design scalable processes that increase renewals and unlock expansion opportunities.

You’ll lead a team of four Account Managers and own the full renewal and growth lifecycle - from building automated workflows to negotiating contracts and identifying upsell opportunities. You’ll partner closely with Account Management Leadership, Revenue Operations, and Product to bring automation and innovation-driven efficiency to customer retention, setting the standard for tech-enabled account management at scale.

This is a hybrid role working from our New York City HQ at One Liberty Plaza two times a week.

The Ideal Candidate Is:

  • A strategic operator: You approach renewals not as a task but as a growth engine. You build systems that retain and grow revenue while optimizing for scale and repeatability.
  • A hands-on coach: You lead from the front, developing and motivating a high-performing team through clear expectations and structured coaching.
  • A data-driven decision maker: You rely on dashboards, KPIs, and customer health signals to guide renewal strategy, prioritize efforts, and continuously improve outcomes.
  • A process-minded builder: You enjoy designing workflows and automations, and look for ways to reduce manual effort without sacrificing customer experience.
  • A confident negotiator: You know how to strike the right balance between customer advocacy and commercial impact, and you pass that skillset down to your team.
  • A committed owner: You don’t just lead from the sidelines. You take direct ownership of a segment of the book to mitigate risk, drive outcomes, and model best practices.

Key Responsibilities:

  • Own the renewal strategy and lifecycle for 270+ SMB clients - forecasting outcomes, tracking pipeline health, and proactively mitigating at-risk accounts.
  • Design, implement, and optimize automated workflows for renewals and retention across a cohort of SMB clients using tools like Salesloft and Salesforce Marketing Cloud.
  • Lead and coach a team of four Account Managers, driving accountability, pipeline discipline, and consistent execution toward retention and growth goals.
  • Partner cross-functionally with Revenue Operations, Marketing, and Product to operationalize automation and retention strategies that improve customer engagement and efficiency.
  • Collaborate with internal stakeholders to ensure automation programs align with the customer lifecycle and drive a consistent, high-quality client experience.

Desired Skills & Experience:

  • 3+ years in Account Management, or Customer Success ideally within SMB or mid-market segments.
  • 2+ years of people management experience, including coaching, performance management, and developing Account Managers or Sales talent.
  • Demonstrated experience using SalesLoft (or similar programs) to build and optimize cadences, workflows, and automation for customer retention.
  • Strong sales and negotiation skills, with experience structuring and closing renewals or upsells while maintaining long-term client relationships.
  • Strong analytical skills with the ability to interpret customer and performance data into actionable strategies.
  • Excellent communication, leadership, and team development skills; able to inspire accountability and high performance.
  • Bonus: Experience integrating and leveraging CRM and marketing automation platforms such as Salesforce, HubSpot, Marketo, Gainsight, or Salesforce Marketing Cloud.

Applicants must be authorized to work in the United States without the need for visa sponsorship, now or in the future.

Salary & Benefits:

  • Base Salary:  $110,000-$125,000 (dependent on skills & experience)
  • On-Target Earnings (OTE): $145,000-$170,000 (includes base salary + commission at  100% to goal)
  • Commission structure: Uncapped, with additional earning potential above OTE
  • Unlimited PTO, 10 paid holidays, and 16 weeks of parental leave
  • Comprehensive medical, dental, and vision insurance plans
  • Matched and vested 401(k) plan
  • Access to resources for financial planning, family planning, mental health, and Employee Assistance Programs (EAP)
  • Additional perks: commuter benefits, phone reimbursement, gym membership discounts, and more
Salary for the role is commensurate with experience and depends on a number of factors, including a candidate’s qualifications, skills, competencies and experience. 

US pay range

$110,000 - $125,000 USD

About EMARKETER
 
EMARKETER is the world's leading research company focused on digital transformation. We hire people who are passionate about providing business leaders with actionable data and insights in the areas of digital marketing and advertising, media, retail and ecommerce, financial services, healthcare, and more. Our clients, who rely on our content to make informed decisions, include top global brands within Fortune 1000 companies, as well as smaller firms striving to compete in a digital age.
 
At EMARKETER, we pride ourselves on an inclusive work environment and continuously strive for diversity of thought, identity, and experience while encouraging growth and providing support to team members throughout the organization. EMARKETER is committed to corporate transparency through regular business updates and an always-open line of communication. 
 

What We Value

Our people are the foundation of our success. Guided by our values, we:

  • Serve Our Clients: We prioritize their needs to deliver excellence in our products and services.
  • Work as One Team: We collaborate with trust, accountability, and transparency.
  • Innovate and Adapt: We foster curiosity, resilience, and fearless exploration of new ideas.
  • Celebrate Diversity and Inclusion: We embrace a diverse, inclusive environment where all voices are valued and respected.
To learn more about what it’s like to work at EMARKETER check out our careers page and life page.
 
If this sounds like a great job for you, please apply online and tell us a bit about why you're a good fit for the role.
Please note that for all positions at EMARKETER, there is an exercise component specific to the role to reduce selection bias in our recruiting process and test how you apply knowledge.

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