New

Senior Professional Services Consultant

Australia, Remote

 

Senior Professional Services Consultant

Who We Are

In today’s work environment, employees use a myriad of devices to access IT applications and data over multiple networks to stay productive, wherever and however they work. Ivanti elevates and secures Everywhere Work so that people and organizations can thrive.

While our headquarters is in the U.S., half of our employees and customers are outside the country. We have 36 offices in 23 nations, with significant offices in London, Frankfurt, Paris, Sydney, Shanghai, Singapore, and other major cities around the world.

Ivanti’s mission is to be a global technology leader enabling organizations to elevate Everywhere Work, automating tasks that discover, manage, secure, and service all their IT assets. Through diverse and inclusive hiring, decision-making, and commitment to our employees and partners, we will continue to build and deliver world-class solutions for our customers.

Our Culture - Everywhere Work Centered Around You

At Ivanti, our success begins with our people. This is why we embrace Everywhere Work across the globe, where Ivantians and our customers are thriving. We believe in a healthy work-life blend and act on it by fostering a culture where all perspectives are heard, respected, and valued. Through Ivanti’s Centered Around You approach, our employees benefit from programs focused on their professional development and career growth.

We align through our core values by locking arms in collaboration, being champions for our customers, focusing on the outcomes that matter most, and fighting the good fight against cyber-attacks. Are you ready to join us on the journey to elevate Everywhere Work?

Why We Need You

We are seeking a Senior Professional Services Consultant to join our talented Professional Services team. In this role, you will act as a trusted advisor to Ivanti’s customers, providing expertise, leadership, and hands-on support for the successful implementation, optimization, and operational use of Ivanti Service Manager (ISM) and related solutions. This is a key position where you will contribute directly to helping customers maximize the value of Ivanti products, enabling them to thrive in the Everywhere Work landscape.

As part of your responsibilities, you will lead workshops, perform requirements analyses, design scalable solutions, implement deployments, troubleshoot technical issues, and deliver knowledge transfer to customers. Your advanced technical skills and deep understanding of IT Service Management will set you apart and position you to succeed in this critical role.

What You Will Be Doing

Analysis & Design

  • Lead workshops to perform detailed requirements analysis, information gathering, and technical baselines to write or review Statements of Work (SOW) and requirements documents.
  • Assist in defining and validating the scope of work and technical assumptions for SOWs.
  • Create scalable, high-quality solution designs based on customer needs, environments, and current best practices.

Build & Deploy

  • Perform consultation, implementation, testing, documentation, and knowledge transfer for customer engagements.
  • Lead pilot and production rollouts for Ivanti Service Manager (ISM) implementations.
  • Troubleshoot and analyze complex technical problems with Ivanti and peripheral technologies, recommending effective solutions.

Operate & Optimize

  • Conduct customer handover sessions and orientation workshops for knowledge transfer.
  • Perform health assessments of customer implementations and provide recommendations to optimize performance.
  • Stay informed on emerging technologies, Ivanti product updates, and industry trends, supporting certifications and professional growth.

Other Responsibilities

  • Collaborate with Ivanti Professional Services to meet organizational goals and deliver customer excellence.
  • Maintain expertise in Ivanti Service Manager (ISM) solutions and professional service offerings.
  • Document best practices for developing and deploying ISM solutions and contribute to Ivanti’s knowledge base.
  • Provide regular updates to project and account teams about ongoing engagements.

To Be Successful in The Role, You Will Have

  • A minimum of 10 years of Ivanti Service Management experience, with 5+ years in a customer-facing professional services consultant role.
  • Proven expertise in infrastructure architecture and the design of complex Service Management solutions.
  • Advanced Windows systems administration skills and familiarity with Service Management concepts, processes, and standards.
  • Understanding of modern IT operations, including virtualization and cloud platforms.
  • Practical knowledge of IIS server platforms and supporting technologies like Load Balancing, DNS, and Firewalls.
  • Proficiency in scripting languages including JavaScript, Powershell, with Python as a plus.
  • Strong integration experience with tools and systems like JIRA and REST APIs.
  • SQL Server knowledge preferred, and familiarity with other Service Management tools (e.g., ServiceNow, Cherwell) is advantageous.
  • Completed ITIL certification or equivalent is beneficial.
  • Excellent interpersonal, communication, and collaboration skills.

Travel Requirement

This position may require 25–75% travel based on customer and project needs.

This Job Posting Will Remain Active Until a Qualified Candidate is Identified

At Ivanti, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation, and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. Ivanti believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool.

If you require special assistance for the best interview experience, please contact us at recruiting@ivanti.com.

 

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