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Strategic Sourcing Manager

Remote

About Agero:

Wherever drivers go, we’re leading the way. Agero’s mission is to rethink the vehicle ownership experience through a powerful combination of passionate people and data-driven technology, strengthening our clients’ relationships with their customers. As the #1 B2B, white-label provider of digital driver assistance services, we’re pushing the industry in a new direction, taking manual processes, and redefining them as digital, transparent, and connected. This includes: an industry-leading dispatch management platform powered by Swoop; comprehensive accident management services; knowledgeable consumer affairs and connected vehicle capabilities; and a growing marketplace of services, discounts and support enabled by a robust partner ecosystem. The company has over 150 million vehicle coverage points in partnership with leading automobile manufacturers, insurance carriers and many others. Managing one of the largest national networks of service providers, Agero responds to approximately 12 million service events annually. Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America. To learn more, visit https://www.agero.com/.

Position Summary: 

The Strategic Sourcing Manager’s primary responsibility is ensuring organizational effectiveness by managing the sourcing/procurement needs of the business including hardware, software, SaaS, Cloud, as well as other industries/needs support departments across the enterprise. Working with our suppliers and VARs, manage onboarding new suppliers, track and ensure timely renewal processing allowing enough advance time prior to renewal for the business to make decisions (renew/don’t renew). Negotiate with suppliers to ensure Agero receives the best terms & conditions, pricing, and entitlements possible given the relationship. 

Key Outcomes:

  • Improve the operational systems, processes and policies in support of organizations mission -- specifically, support better management reporting, information flow and management, business process and organizational planning.
  • Works with teams comprised of employees, managed services, and vendor partnerships.
  • Liaison between Agero’s internal business partners, our suppliers and VARs, as well as Agero’s Legal and Accounting teams.Tracks and updates corporate Computer Expense and Capital budgets working directly with the Director of Infrastructure and Accounting.
  • Oversees PO / procurement financial management process ensuring all necessary authorizations are received as needed.
  • Support with the management and processing of Strategic Sourcing intake requests (phones, HW, SW & Services).
  • Working with the TSS team to monitor HW inventory levels and help determine purchasing needs.
  • Negotiating agreements and all related business terms and fees.
  • Preparing and processing purchase orders.
  • Maintaining records of all transactions, purchase orders, in order to update internal tools (Jira tickets, contract repository, renewals matrix)
  • Building and maintaining positive, long-term relationships with stakeholders and third-party vendors
  • Supports with any vendor issues/disputes

Job Specifications & Role Based Competencies - Knowledge, Skills and Abilities:

Education: Bachelor’s degree or equivalent experience

Experience: 3-5 years related experience. Experience sourcing/procurement. Experience managing vendor relationships.

Role Based Competencies (Knowledge, Skills & Abilities):

  • Service Orientation & Internal Customer Focus: Demonstrates a strong commitment to understanding and meeting the needs of internal stakeholders, fostering a service-driven environment that aligns with business goals.
  • Strategic Decision-Making: Exhibits strong judgment and the ability to make informed, timely decisions based on comprehensive analysis, balancing business needs with supplier capabilities.
  • Advanced Problem Solving: Adept at identifying complex challenges and developing innovative solutions that improve operational efficiency, supplier performance, and procurement processes.
  • Agility and Adaptability: Thrives in a fast-paced environment, adjusting to shifting priorities while maintaining focus on strategic goals and delivering results in a timely manner.
  • Results-Driven Performance: Demonstrates a keen focus on outcomes, ensuring cost-effective and efficient sourcing solutions that align with the company's financial and operational objectives.
  • Collaborative Leadership & Teamwork: Builds strong relationships with cross-functional teams and external partners, fostering an atmosphere of collaboration and shared responsibility for success.
  • Effective Interpersonal Communication: Skilled in fostering open and transparent communication with both internal teams and external stakeholders, ensuring clear expectations and mutual understanding.
  • Stakeholder Engagement & Communication: Demonstrates the ability to effectively inform and engage various stakeholders, ensuring they are updated on key developments, timelines, and sourcing decisions.
  • Technical Proficiency: Highly skilled in utilizing office software, including Excel, Word, Outlook, and Access, to manage data, develop reports, and support procurement and sourcing activities.
  • Supplier & Vendor Management: Possesses strong experience in managing vendor relationships, ensuring alignment with the organization’s strategic goals and negotiating favorable terms for products, services, and contracts.
  • Budget Management & Financial Oversight: Experienced in developing, tracking, and managing budgets, ensuring alignment with business objectives, and maintaining financial discipline across sourcing and procurement activities.
  • Fast-Paced Environment Expertise: Comfortable operating in high-pressure environments, remaining effective while managing competing priorities, tight deadlines, and evolving project scopes.
  • Collaborative Style: Demonstrates a people-focused approach that encourages teamwork, welcomes feedback, and fosters a culture of collaboration and commitment to achieving shared goals.
  • Multi-perspective Analytical Thinking: Approaches challenges with a holistic viewpoint, considering multiple perspectives to make well-rounded decisions that benefit the organization and its stakeholders.

Hiring In:

  • United States:  CA, AZ, FL, GA, NH, IL, KY, MA, MI, NC, NM, TN, VA 
  • Canada: Province of Ontario

The base salary range presented represents the anticipated low and high end salary range for new hires in this position. Your final base salary will be determined based on factors such as work location, experience, job related skills, and relevant training and education. The range listed is just one component of the total compensation package provided by Agero to employees.

National Pay Range

$66,000 - $105,000 USD

Life at Agero:

At Agero, you'll find a workplace where your unique perspective is not just welcomed, it's celebrated. We believe that our differences make us stronger, and we're committed to creating an environment where every employee feels a sense of belonging. If you're looking for a company that values your individuality, provides opportunities for growth, and champions open communication, Agero is the place for you. Join our team and help us drive the future of driver assistance, while experiencing a workplace where you can truly thrive.

Benefits Built for Well-being: 

Agero’s innovation is driven by a workforce where all associates feel like they can truly thrive. Agero offers a wide range of benefits to promote well-being, encourage personal development, and ensure financial stability. Our benefits include:

  • Health and Wellness: Healthcare, dental, vision, disability, life insurance, and mental health benefits for associates and their families.
  • Financial Security: 401(k) plan with company match and tuition assistance to support your future goals.
  • Work-Life Balance: Flexible time off, paid sick leave, and ten paid holidays annually.
    • For Contact Center Roles: Accrual of up to 3 weeks Paid Time Off per year, paid sick leave, and ten paid holidays annually.
  • Family Support: Parental planning benefits to assist associates through life’s milestones.
  • Bonus/Incentive Programs

Join Agero and experience a workplace that invests in your success both personally and professionally.

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