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Quality Assurance Engineer

Remote

About Agero:

Wherever drivers go, we’re leading the way. Agero’s mission is to rethink the vehicle ownership experience through a powerful combination of passionate people and data-driven technology, strengthening our clients’ relationships with their customers. As the #1 B2B, white-label provider of digital driver assistance services, we’re pushing the industry in a new direction, taking manual processes, and redefining them as digital, transparent, and connected. This includes: an industry-leading dispatch management platform powered by Swoop; comprehensive accident management services; knowledgeable consumer affairs and connected vehicle capabilities; and a growing marketplace of services, discounts and support enabled by a robust partner ecosystem. The company has over 150 million vehicle coverage points in partnership with leading automobile manufacturers, insurance carriers and many others. Managing one of the largest national networks of service providers, Agero responds to approximately 12 million service events annually. Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America. To learn more, visit https://www.agero.com/.

Role Description and Mission:

As a QA Engineer on our Platform Configuration Ops team, you will be an integral part of our Agile development process, with a specific focus on client configuration and platform stability. You will be responsible for designing and executing test plans, collaborating with developers to identify and resolve issues, and continuously improving our QA processes. Your expertise in various testing methodologies and tools will be crucial in ensuring both our clients and our platform experience seamless stability and optimal performance.

Key Outcomes:

  • Develop and execute test plans and test cases (manual and automated) for Saas platform.
  • Identify, document, and track bugs and defects using JIRA.
  • Collaborate with Scrum Managers to understand requirements and create testing strategies.
  • Perform regression, integration, and functional testing.
  • Knowledge of Load/Performance testing is a plus.
  • API concept testing - basic knowledge
  • Analyze test results and work closely with developers to resolve issues.
  • Continuously improve and maintain QA processes, ensuring alignment with industry best practices.
  • Participate in daily stand-ups, sprint planning, and retrospective meetings as part of the Agile team.

Skills, Education, & Experience:

Education: Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent experience).

Experience: 2+ years of experience as a QA Engineer or in a similar role.

Technical Skills:

  • Proficiency in QA tools such as SoapUI, JIRA, Zephyr Enterprise, Postman, Cucumber, RestAPI, GraphQL
  • Strong understanding of test automation frameworks Selenium
  • Familiarity with scripting languages JavaScript, Ruby
  • Experience with CI/CD tools GitHub
  • Knowledge: Solid understanding of Agile methodologies and software development life cycles (SDLC)
  • Soft Skills: Excellent problem-solving skills, attention to detail, and communication skills

Preferred Qualifications:

  • Experience with performance testing tools 
  • Familiarity with cloud-based environments AWS
  • Certification in software testing (e.g., ISTQB, CSTE) is a plus.

Hiring In:

  • Canada: Province of Ontario

The base salary range presented represents the anticipated low and high end salary range for new hires in this position. Your final base salary will be determined based on factors such as work location, experience, job related skills, and relevant training and education. The range listed is just one component of the total compensation package provided by Agero to employees.

National Pay Range

$62,000 - $90,000 CAD

Life at Agero:

At Agero, you'll find a workplace where your unique perspective is not just welcomed, it's celebrated. We believe that our differences make us stronger, and we're committed to creating an environment where every employee feels a sense of belonging. If you're looking for a company that values your individuality, provides opportunities for growth, and champions open communication, Agero is the place for you. Join our team and help us drive the future of driver assistance, while experiencing a workplace where you can truly thrive.

Benefits Built for Well-being: 

Agero’s innovation is driven by a workforce where all associates feel like they can truly thrive. Agero offers a wide range of benefits to promote well-being, encourage personal development, and ensure financial stability. Our benefits include:

  • Health and Wellness: Healthcare, dental, vision, disability, life insurance, and mental health benefits for associates and their families.
  • Financial Security: 401(k) plan with company match and tuition assistance to support your future goals.
  • Work-Life Balance: Flexible time off, paid sick leave, and ten paid holidays annually.
    • For Contact Center Roles: Accrual of up to 3 weeks Paid Time Off per year, paid sick leave, and ten paid holidays annually.
  • Family Support: Parental planning benefits to assist associates through life’s milestones.
  • Bonus/Incentive Programs

Join Agero and experience a workplace that invests in your success both personally and professionally.

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