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Senior Solutions Delivery Manager

New York, NY; Remote; Seattle, WA

At Amperity, our AI-powered Customer Data Cloud empowers organizations to delight their customers and create differentiated experiences. Our multi-patented technology helps over 400 leading global brands like Alaska Airlines and DICK'S Sporting Goods drive revenue growth and meaningful customer experiences. We help users unlock the value of all of their customer data with simplicity and speed. Our team thrives on curiosity, collaboration, and transparency, fostering a culture where everyone can contribute and grow. We're looking for talented individuals from diverse backgrounds to help us eliminate data bottlenecks and accelerate business impact for the world's most innovative companies. With offices in Seattle, New York City, London, and Melbourne, you'll be part of a fast-growing team solving critical challenges at the intersection of AI, data, and customer experience. Ready to make an impact? Let's talk.

The Role

You will:

  • Oversee delivery of customer value projects, building to the spirit of value in which the contract was signed, and the details of contractual deliverables. This includes projects for net new customers and ongoing value expansion.
  • Facilitate accuracy in project scoping where applicable, and direct seamless customer transitions to the Customer Success team through your ownership of the scoped project. 
  • Oversee and provide accountability, transparency, and reporting for delivering the value projects across your customer portfolio.
  • Partner across the Customer Success team to deliver ongoing value for our customers.
  • You will have travel responsibilities up to 35% of the time.
  • You will report to the Senior Manager, Solution Delivery.

Interesting Problems

  • Manage complex, global and multi-brand implementations across the customer lifecycle.
  • Work with late stage sales prospects to scope services engagements, and facilitate seamless transitions to services.
  • Guide projects to on-budget completion with meticulously managed project scope.
  • Coordinate project tasks, manage timelines, maintain project plans, secure resources and bring transparency in project status to clients, project sponsors and senior management.
  • Manage connecting the dots between the right resources (executive and technical) and the right problems, directly participating and ensuring the teams are empowered to deliver the best possible outcomes. 
  • Anticipate project risk to deliverables, their dates, and influence on implementation success, using healthy escalation practices.
  • Be curious about your customers from a strategic perspective - get to know their business, their industry, and develop an understanding of Amperity’s value proposition within this context to deliver the best possible value delivery & consultative experience.
  • Be an advocate of your client base across the organization – work with Product, Engineering, Marketing, and Executive Leadership teams to ensure the Amperity service is built to be well-aligned with client needs and goals.
  • Manage customer relationships, engaging them in value-added activities.

About You

  • Minimum 10 years of experience in professional services managing complex technical implementations, end-to-end utilizing multiple project methodologies.
  • Strong grasp of how to translate technical and functional requirements into project scope.
  • Deep knowledge of database technologies and data analysis, and are able to understand and speak with credibility to technical and architecture topics.
  • Experience in the Martech or AdTech vertical.
  • You enjoy digging into prospects' pain points and validating the issues they're facing. You then take this knowledge and drive towards solutions, engaging customer teams and executive leaders of all seniority levels.
  • You have experience earning their confidence by understanding their businesses and applying that knowledge to your engagements

Location 

We have a hybrid work model for employees based in Seattle, WA, and New York, NY, with three days in the office days each week, providing a mix of in-person collaboration and remote flexibility

We will also consider fully remote in CA, CO, FL, GA, IL, IN, MA, MN, NJ, OH, OR, and TX

Compensation

Base Salary:  $132,000 - $180,000. Within our pay range, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, internal equity, as well as candidate qualifications such as skills, experience, and education/training. 

Cash Incentives: Cash incentives are also available.

Stock Options:  The opportunity for ownership is an exciting part of Amperity’s total compensation package. Every employee at Amperity receives a new-hire equity grant, commensurate with the scope of their position.

Benefits 

We offer all the benefits you'd expect from a great place to work: 100% employee healthcare coverage, transportation subsidies, a comfortable work environment with plenty of snacks, and other employee experience perks like events and activities, both in-person and remote. We also offer self-managed PTO and the flexibility to do your best work in the way that works for you. We provide an inclusive environment where you'll be challenged to find and unlock your full potential, surrounded by a team of world-class people driving for excellence. For more details on our benefits, please see our US Benefits & Perks Guide.

Amperity is proud to be an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, sex (including pregnancy, childbirth, and reproductive health choices), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as someone with a disability, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

 

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