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Customer Service Representative

6201 West Plano Parkway Suite 225 Plano, Texas 75093

AMWINS Specialty Auto – Customer Service Representative (CSR)

Location: Plano, TX (Hybrid) with 2–3 days onsite in Plano, TX.
Line of Business: Non-Standard Personal Auto

AMWINS Specialty Auto is seeking a detail-oriented Customer Service Representative (CSR) to support non-standard personal auto insurance for Texas, Florida, and Oklahoma. This role is ideal for both entry-level candidates looking to begin a career in insurance and experienced professionals seeking to grow within a specialty auto environment. You’ll work closely with agents, insureds, underwriting, and internal teams in a fast-paced, collaborative setting.

What You’ll Do

  • Service non-standard auto policies including endorsements, cancellations, and renewals
  • Support agents and insureds with policy, coverage, and billing inquiries
  • Ensure accuracy, documentation, and compliance with state regulations (TX, FL, OK)
  • Collaborate with underwriting and producers to resolve issues efficiently

What We’re Looking For

  • Customer service, administrative, or insurance experience (1–3 years preferred)
  • Interest in or experience with personal auto or non-standard auto insurance
  • Active Property & Casualty (P&C) license or willingness to obtain (training and support provided)
  • Strong communication, organization, and multitasking skills
  • Ability to work effectively in a high-volume setting call center
  • Experience with Texas, Florida, or Oklahoma auto insurance a plus
  • Required: Bilingual (English/Spanish)

The Amwins Advantage: Benefits & Perks

  • Medical, Dental, Vision available your first day of employment
    • Choice of medical plans through Blue Cross Blue Shield; Kaiser available for CA employees
  • Mental health support including:
    • Virtual therapy
    • Digital coaching
    • 24/7 EAP counseling
  • Company-paid Basic Life & AD&D Insurance, Short-Term Disability, and Employee Assistance Program
  • Health Savings Account with company contributions 
  • Health Care FSA, Dependent Care FSA, and Commuter Benefits
  • Parental Leave and Adoption Assistance
  • Voluntary coverage options:
    • Life Insurance
    • Critical Illness
    • Accident
    • Identity Theft Protection
  • Retiree medical benefits available for Medicare-eligible retirees
  • 401(k) with company match
  • Generous Paid Time Off and Company Holiday Schedule
  • Collaborative, continuing education focused work environment
  • Career advancement opportunities 

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