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Help Desk Specialist

U.S. - Remote

Transforming The Way Construction Owners Use Technology & Data

If you like technology, solving problems, working with a dynamic team in a fast-paced environment, and providing excellent customer service, this is the position for you! The Help Desk Specialist is a crucial component to ensuring the day-to- day operations of our clients run smoothly and efficiently. An ideal candidate for our team would have construction, technology, or customer service experience, although this is not a requirement. This role requires the ability to work well on a remote team.     

You will love this job if…  

  • You are a high performer, self-starter, and love to learn.  
  • You take ownership of projects and drive impact. 
  • You connect and grow both inside and outside the organization. 
  • You like to have fun and be your authentic self.  

What you’ll do…  

  • Serve as the first point of contact for all IT-related inquiries and incidents. 
  • Log, categorize, and prioritize tickets through the help desk system to ensure prompt resolution.
  • Troubleshoot user access to SaaS applications and assist with installations, updates, and best practices.
  • Triage laptop and hardware issues, escalating to vendors as needed.
  • Provide user training, create/update documentation, and maintain an internal knowledge base for FAQs and procedures.
  • Assist the IT team with projects and other tasks as needed. 

You should have  

  • Associate’s or Bachelor’s degree in Computer Science, Information Systems, or a related field (or equivalent experience).
  • 3 years of help desk or technical support experience, preferably in a fast-paced or consulting environment.
  • Proficiency in Windows and Mac operating systems, IT ticketing systems, SaaS user account management, Active Directory, and Microsoft 365.
  • Strong troubleshooting skills, excellent communication, and the ability to prioritize effectively in a deadline-driven environment. 

Preferred Qualifications   

  • Experience in the Customer Service industry as it relates to software support
  • Familiarity with consulting environments and SaaS application management

Characteristics of an ideal candidate  

  • Responsive; Avicado takes great pride in reacting quickly and positively to our clients and teammates, both internal and external  
  • Innovative; a desire to drive innovation through new and unique solutions while embracing creative ideas 
  • Entrepreneurial; the drive to take initiative, deliver results, and create value for our clients 
  • Empowered; bring solutions instead of problems 
  • Performance Driven & Accountable; sets goals and challenges our high-performance culture 
  • Even-tempered; handles pressure and thrives in a fast-paced environment 
  • Coachable; recognizes strengths & weakness and open to guidance  

Why Avicado  

  • Competitive compensation 
  • Health insurance 
  • 401k with employer match
  • Flexible PTO
  • Remote work
  • Philanthropic Matching Gift Program  

And more…  

About Avicado  

Avicado Construction Technology Services, LLP was established in 2015 with a focus on utilizing the latest cloud-based tools and applications to enhance our clients' experience. As a technology consultancy, we empower construction owners to make the most of their systems and data. Our team of experts collaborates with enterprise organizations such as data centers, universities, hospitals, and real estate developers to promote seamless interoperability across their teams and technologies. We are experiencing an exciting phase of expansion and actively searching for new talent to join our team. 

We’re a close-knit team with a high-performance culture, but we don’t like to take ourselves too seriously. 

Our diversity and inclusivity are a point of pride, and we have created a highly interactive remote work environment that encourages mutual respect and individuality while fostering opportunities for employees to excel both personally and professionally. We offer competitive benefits, remote work experiences, flexible work arrangements, various career development opportunities, employee resource groups, and more. 

Avicado's unwavering dedication to creating a remarkable workplace experience has been widely acknowledged by experts in the industry. We are thrilled to have attained the highly coveted "Great Place to Work" certification and to have been included on Inc.'s esteemed Best Workplaces list for three consecutive years. Additionally, we are humbled to have received the AYA Award, which recognizes allies who promote equality and actively foster positive change for women in technology. At Avicado, we take great pride in fostering a culture that is both inclusive and supportive, especially for women in the technology industry. 

These accolades are a testament to our ongoing efforts to foster a culture of inclusion, mutual respect, and professional growth for all members of our team. 

If you are a self-motivated individual who wants to work with Fortune 500 clients in a rapidly growing company, we encourage you to join us! 

EOE

Salary: $50,000 to $65,000 per year, depending on experience.

 

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