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Technical Delivery Manager (Technical Engagement Manager)

Remote - Costa Rica

Founded in 2012, Bugcrowd is the preemptive security platform that unifies exposure discovery and assessment, offensive testing, and intelligence shaped by AI and human insight to help organizations avoid, discover, and validate real-world risk. Bugcrowd helps security teams move faster by identifying the exposures that matter most so they can act first and stay ahead of attackers. By combining the power of humans and AI, teams can preempt attack paths and prevent breaches. Based in San Francisco and New Hampshire, Bugcrowd is supported by General Catalyst, Rally Ventures, Costanoa Ventures, and others. Visit www.bugcrowd.com.

Job Summary 

Bugcrowd is seeking a highly skilled Technical Engagement Manager (TEM) to join our team and own the technical onboarding, implementation and rollout of our Bug Bounty, Vulnerability Disclosure and Pentest programs for our customers.   

As a key technical resource, you will work closely with customers and internal teams to ensure successful program launches and ongoing adoption.  You’ll serve as a trusted advisor on technical aspects of Bugcrowd’s platform and security delivery models, helping customers configure and operationalize their security programs. 

Essential Duties and Responsibilities 

Technical Implementation and Onboarding

  • Lead the end to end technical onboarding and configuration of Bug Bounty, Vulnerability, and/or Pentest programs for new and existing customers.  
  • Lead and drive ongoing technical program execution through structured engagements, including kickoff meetings, walkthroughs, and both regular and ad hoc program reviews with customers and internal stakeholders. 

Customer Engagement and Support

  • Act as a technical point of contact during program launches, ensuring smooth transitions and early success
  • Provide guidance on vulnerability triage, communication workflows, and integration best practices
  • Provide clear communication and practical support for ongoing pentest or bounty projects, ensuring on-time delivery.
  • Collaborate closely with the Customer Experience Managers and sales teams to align technical delivery with customer expectations.  

Cross Functional Collaboration

  • Assist in developing and improving internal onboarding playbooks, technical documentation, and enablement materials. 
  • Actively collaborate with other team members within the delivery teams to contribute to project success.
  • Contribute to problem-solving discussions and proactively identify potential issues.
  • Support continuous improvement of delivery processes to drive consistency, quality and scalability. 

Stakeholder and Timeline Management:

  • Serve as the primary point of contact, providing proactive status updates and managing expectations with both internal and external stakeholders throughout the project lifecycle.
  • Effectively manage program timelines and dependencies, proactively identifying and mitigating potential delays to ensure on-time delivery.

Education, Experience, Knowledge, Skills, and Abilities

  • 2+ years of experience in a customer-facing technical role such as implementation, solutions architecture, technical program management, or professional services.  
  • Knowledge of pentest, bug-bounty and red-team methodologies.
  • Strong problem solving skills and ability to manage multiple projects simultaneously
  • Excellent written & verbal communication with customer facing mindset
  • Ability to work collaboratively in a cross functional environment. 

Preferred Experience

  • Experience creating documentation and policies to support the role (blogs, collateral, etc).
  • Familiar with at least one scripting language (python, ruby, bash, etc) to a degree of proficiency that simple tools can be made to help automate tasks, workflow, etc.

Working Conditions and Physical Requirements

  • The ideal candidate must be able to complete all physical requirements of the job with or without reasonable accommodation.
  • Sitting and / or standing - Must be able to remain in a stationary position 50% of the time
  • Carrying and / or lifting - Must be able to carry / move laptop as needed throughout the work day.
  • Environment - remote, work-from-home 100% of the time.

Culture

  • At Bugcrowd, we understand that diversity in the workplace is vital to a company’s success and growth. We strive to make sure that people are included and have a sense of being part of making Bugcrowd not only a great product but a great place to work.
  • We regularly hear from both customers and researchers that Bugcrowd feels like a family, and we strive to maintain that internally as well.
  • Our team consists of a broad range of people: musicians, adventure sports junkies, nature lovers, parents, cereal enthusiasts, night owls, cyclists, artists—you get the point.

At Bugcrowd, we are solving security threats and vulnerabilities that are relevant to everyone, therefore we believe solving these problems takes all kinds of backgrounds. We value the perspectives and experiences people from underrepresented backgrounds bring.

Disclaimer

This position has access to highly confidential, sensitive information relating to the technologies of Bugcrowd. It is essential that the applicant possess the requisite integrity to maintain the information in the strictest confidence.

The company is authorized to obtain background checks for employment purposes under state and federal law. Background checks will be conducted for positions that involve access to confidential or proprietary information (including trade secrets).

Background checks may include Social Security verification, prior employment verification, personal and professional references, educational verification, and criminal history. Applicants with conviction histories will not be excluded from consideration to the extent required by law.

Any personal data you submit in connection with your application will be processed in compliance with Bugcrowd's Privacy Policy, which you may review here: https://www.bugcrowd.com/privacy.

Equal Employment Opportunity:

Bugcrowd is EOE, Disability/Age Employer. 

Individuals seeking employment at Bugcrowd are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. 

Bugcrowd is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Bugcrowd will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact HR at ADA at bugcrowd.com.

Apply at: https://www.bugcrowd.com/about/careers/

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