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Software Engineer - Customer Support

Guadalajara, Jalisco, Mexico

C3 AI (NYSE: AI), is the Enterprise AI application software company. C3 AI delivers a family of fully integrated products including the C3 Agentic AI Platform, an end-to-end platform for developing, deploying, and operating enterprise AI applications, C3 AI applications, a portfolio of industry-specific SaaS enterprise AI applications that enable the digital transformation of organizations globally, and C3 Generative AI, a suite of domain-specific generative AI offerings for the enterprise. Learn more at: C3 AI

C3 AI is looking for a Software Engineer to join our support team in Guadalajara. You'll be a product expert who partners with customers to diagnose issues, set clear expectations on resolution, and ship the application or platform changes needed to fix them.

Responsibilities:

  • Become an expert in the C3 AI platform, C3 AI Tools, and C3 AI applications to enable and assist C3 AI customers to build their own applications.
  • Perform debugging, troubleshooting, modifications and unit testing of applications and
  • Assess and prioritize customer product change requests and validate in advance of customer
  • The Forward Deployed Engineer must be able to research problems thoroughly and clearly characterize customer and partner reported issues.
  • Contribute to the evolution of the C3 AI customer support organization with industry best practices and tools to support improving customer support experiences.
  • Demonstrate a consistently high level of professionalism and courteousness in all customer, partner and internal
  • Work professionally with Products, Engineering and Customer Services teams to implement, validate and, where necessary, document solutions.

Qualifications:

  • Bachelor’s degree required; advanced degree
  • 2+ years of experience (6+ for a Senior Engineer) in software application
  • Software product support
  • JavaScript and Python
  • Proficient with test automation
  • Proven experience in cross-organizational
  • Proven ability to work effectively in a dynamic, fast-paced

Preferred Qualifications:

  • Experience supporting or deploying enterprise-scale applications in production.
  • Experience working in a customer-facing technical role (support, forward-deployed, or solutions/services engineering).
  • Experience administering support and issue-tracking tooling such as Zendesk and Jira, including triggers, automations, and workflow configuration.

C3 AI provides a competitive compensation package and excellent benefits.

C3 AI is proud to be an Equal Opportunity and Affirmative Action Employer. We do not discriminate on the basis of any legally protected characteristics, including disabled and veteran status. 

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