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Associate Manager (People Manager - Team Lead)

Makati, Makati, Philippines

About True North Insights

True North Insights is a global expert network that connects organizations with subject matter experts who provide critical insights to inform strategic decision-making.

We believe the right knowledge can move the world forward. Since day one, that belief has driven everything we do. We exist to break through complexity, giving global investors and business leaders frictionless access to the insights that matter most — insights that fuel confident decisions, unlock opportunity, and power successful careers.

Founded in 2019 in New York City, our firm has skyrocketed from launch to becoming #7 in North America and #10 globally in just five years — and we’re just getting started. As we expand into Europe and beyond, there’s never been a better time to join our high-growth, global team.

 

 

  • This job is night shift supporting our NYC office
  • This Job is a hybrid. In-office is required 3 days per week. Note: You will be on-site 5 days until you complete your training period and achieve your KPIs. Then hybrid, 3 days in office, 2 days remote in our Armstrong Corporate Center – Makati 

 

Why Join Us?

A career in our client services practice will provide you the opportunity to help institutional investors and management consultants discover new insights and make cutting edge business decisions by connecting them with industry subject matter experts for 1-1 discussions. As part of our team, you will develop a deep understanding of a client's underlying research interest and build a knowledge base of multiple industries. 

No two days are the same at True North Insights. At one moment you will be assisting a hedge fund's research into the European airlines market by recruiting an industry expert in the space. At the next you will be working alongside a global management consulting firm and speaking to a former c-suite executive from a Fortune 500 company who can provide insights into the United States eCommerce and Grocery Delivery space. 

Does this sound interesting to you? 

Job Responsibilities

  • We will ask you to challenge the norm and contribute to solutions to build something new to shape our firm. Have an idea on something we could be doing better? Set up a meeting with your Research Manager to build a proposal and watch your idea become a reality. 
  • Directly manage a team of Associates, including training, coaching, workload management, and engagement.
  • Ensure team members are achieving targets and KPIs.
  • Contribute to a fast-paced company growth strategy through training junior team members, process improvement planning, and account strategy
  • Due to the global nature of our business, Managers will need to be flexible in working hours for engaging industry experts in various geographies and managing team outcomes. 

Qualifications

  • Strong academic background gained in any undergraduate degree.
  • 1+ years of leadership experience in high-volume, client-facing delivery roles (e.g., sales, recruitment agency, or fast-paced BPO).
  • Direct experience managing a team of at least 5 junior members and stakeholders, with a demonstrated ability to hold them accountable to individual targets and KPIs.
  • Proven experience building a team from the ground up, including involvement in hiring, onboarding, and establishing foundational processes.
  • Solid background in sales with a proven track record of succeeding in high-pressure, metric-driven environments.
  • 1.5+ years of working experience at an expert network/primary research firm preferred, not required.
  • Fluent and strong proficiency in written and spoken English. 
  • Excellent interpersonal, written, and verbal communication skills.
  • Strong time management skills and ability to set own schedule without falling behind on tasks.
  • Detail-oriented, strong organizational skills and ability to multitask projects in a fast-paced & changing environment both independently & collaboratively.
  • Ability to thrive in a collaborative, team environment.
  • An energetic self-starter with an entrepreneurial mindset who can learn quickly and actively seeks out new business opportunities.
  • Openness to being mentored and given constructive feedback.
  • Mature, professional, self-assured, presentable, humble, confident are just a few of the words to describe successful Managers.

Compensation + Benefits:

  • Competitive compensation program - Monthly Salary + unlimited quarterly performance bonus 
  • Vacation leave, US holiday leave, sick leave
  • 13th Month Pay
  • Government Mandated Benefits + HMO
  • Be a member of a pioneer office at the World's Fastest-Growing Expert Network
  • You will work with our HQ in NYC. Be a part of a fun, friendly, and family-oriented culture
  • Very fast paced and motivated culture
  • High growth potential and management opportunities in the immediate term and future

 

 

HR Information: 

  • Job Title: Associate Manager
  • Location: Makati, Manila, Philippines - Armstrong Corporate Center
  • Company: True North Insights (you will be employed through our EOR)
  • Start date: ASAP
  • Shift: Night Shift (Shift starts at 9AM EST), additional hours will be necessary
  • Onsite/Hybrid/Remote: Onsite required 3 days a week in Makati. Note: 5 days on-site will be required during your training period, and until after you achieve your target KPI. 
  • Compensation: Competitive Compensation package, inclusive of basic salary, uncapped/unlimited performance bonuses, 13 month bonus, HMO, and promotion opportunities 

Website: https://truenorthinsights.com/

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0 – No Proficiency
No ability or extremely limited knowledge of the language.

1 – Elementary Proficiency
Can use basic sentences, including simple questions and answers commonly needed by travelers or tourists.

2 – Limited Working Proficiency
Able to engage in limited social interactions and understand straightforward commands or instructions.

3 – Professional Working Proficiency
Competent enough to actively participate in workplace conversations, though you may have a noticeable accent and occasionally need assistance with specialized vocabulary.

4 – Full Professional Proficiency
Able to converse fluently and comprehend the language thoroughly at an advanced level, though minor errors or misunderstandings may occur occasionally.

5 – Native or Bilingual Proficiency
Fully fluent and able to use the language effortlessly. Either raised speaking the language or have achieved fluency through extensive usage. Accent is minimal or nonexistent.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in True North Insights’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

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If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

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