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Senior User Researcher

New York, NY, United States

Our healthcare system is the leading cause of personal bankruptcy in the U.S. Every year, over 50 million Americans suffer adverse financial consequences as a result of seeking care, from lower credit scores to garnished wages. The challenge is only getting worse, as high deductible health plans are the fastest growing plan design in the U.S.

Cedar’s mission is to leverage data science, smart product design and personalization to make healthcare more affordable and accessible. Today, healthcare providers still engage with its consumers in a “one-size-fits-all” approach; and Cedar is excited to leverage consumer best practices to deliver a superior experience.

About Cedar
Cedar is improving the healthcare financial experience. It’s not hard to see the problem: we bet you or those close to you have your own stories about struggling with medical bills, fighting with health insurance, or trying to find quality care at a reasonable cost. Millions of hours, and billions of dollars are wasted each year. Our technology empowers healthcare providers and insurance companies to work together to offer patients an exceptional and affordable financial experience.

As a true partner to our health system clients, our competitive edge lies in our deep insights on consumers and the healthcare industry. By understanding patient behaviors, sentiments, and needs at scale, we not only create innovative solutions for patients, but we are trusted experts -- allowing health systems to operate their businesses more effectively for their patients. Our commitment to data-driven, human-centered intelligence fuels our ability to address some of the most complex challenges in healthcare and be a thought leader in the industry.

About the Role
We are seeking an experienced and strategic Senior User Researcher to join our growing User Research team! This is a ground-up opportunity to shape the conversation around healthcare affordability, patient sentiment, and innovation.

In this role, you will:

  • Drive a comprehensive research and insights program that uncovers novel insights about patients on a national and regional level.
  • Develop a deep understanding of consumer sentiment and behavior at scale, and conduct regional analysis of patient needs and attitudes.
  • Plan research to address the knowledge gaps of our health system clients, enabling them to better serve their patients.
  • Deliver deep and provocative insights about patients and consumers that inspire action across the organization, drive decision-making, as well as marketing and sales collateral.

This is an individual contributor role with opportunities to mentor and empower other team members.

About You

  • You have a talent for uncovering deep insights about patients and consumers, generating empathy and understanding that drive business decisions.
  • You have both qualitative research skills, and deep quantitative skills (survey science, specifically)
  • You’re an expert communicator who can persuasively present to stakeholders at all levels—from designers and engineers to sales and marketing teams.
  • You thrive at the intersection of research and storytelling, crafting insights into compelling narratives that resonate with teams and clients.
  • You proactively identify opportunities where research can drive results and “make it happen” through collaboration and strategic influence.You excel at breaking down complex problems, framing them as research opportunities, and building cross-functional alignment around your plans.
  • You are a master of well-scoped research projects that drive measurable impact. You plan, conduct, analyze, and share insights while engaging stakeholders throughout the process.

Skills & Experience

  • 6-9 years of hands-on experience conducting strategic, business-focused user research.
  • Consulting experience is strongly preferred.
  • Proven expertise in understanding consumer sentiment and behavior at scale, and conducting regional and demographic analyses.
  • Experience working with sales, marketing, and client management teams to align research that will inspire and persuade clients.
  • Exceptional communication, interpersonal, and analytical skills—able to engage stakeholders of all levels and disciplines.
  • End-to-end experience with all aspects of research: study design, recruiting, moderation, analysis, and reporting.

Must be based in the New York Metro area.

Compensation Range and Benefits

  • Salary/Hourly Rate Range*: $157,250 - $185,000
  • This role is equity eligible
  • This role offers a competitive benefits and wellness package

*Subject to location, experience, and education

What do we offer to the ideal candidate?

  • A chance to improve the U.S. healthcare system at a high-growth company! Our leading healthcare financial platform is scaling rapidly, helping millions of patients per year
  • Unless stated otherwise, most roles have flexibility to work from home or in the office, depending on what works best for you
  • For exempt employees: Unlimited PTO for vacation, sick and mental health days–we encourage everyone to take at least 20 days of PTO per year to ensure dedicated time to spend with loved ones, explore, rest and recharge
  • 16 weeks paid parental leave with health benefits for all parents, plus flexible re-entry schedules for returning to work
  • Diversity initiatives that encourage Cedarians to bring their whole selves to work, including the Cedarian Advisory Group (a cross-functional cohort focused on increasing internal inclusiveness at Cedar) and three employee resource groups: be@cedar (for BIPOC-identifying Cedarians and their allies), Pridecones (for LGBTQIA+ Cedarians and their allies) and Cedar Women+ (for female-identifying Cedarians) 
  • Competitive pay, equity (for qualifying roles) and health benefits that start on the first of the month following your start date (or on your start date if your start date coincides with the first of the month)
  • Cedar matches 100% of your 401(k) contributions, up to 3% of your annual compensation
  • Access to hands-on mentorship, employee and management coaching, and a team discretionary budget for learning and development resources to help you grow both professionally and personally

About us

Cedar was co-founded by Florian Otto and Arel Lidow in 2016 after a negative medical billing experience inspired them to help improve our healthcare system. With a commitment to solving billing and patient experience issues, Cedar has become a leading healthcare technology company fueled by remarkable growth. Over the past several years, we’ve raised more than $350 million in funding from investors such as Andreessen Horowitz and Tiger Global, bringing Cedar’s valuation to $3.2 billion.

As of December 2023, Cedar is engaging with 25 million patients on an annualized basis, and is on target to process $2.6 billion in patient payments annually. Cedar’s ambition is to serve 50-60 million Americans by 2025, about half of the U.S. population that makes medical payments annually. Cedar partners with more than 55 leading healthcare providers and payers including Highmark Inc., Allegheny Health Network, Novant Health, Allina Health and Providence.

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