Job Application for IT Operations Specialist at Connor, Clark & Lunn Financial Group Ltd.

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Interested in joining one of Canada’s top performing asset managers? We are looking for an enthusiastic IT Operations Specialist to join our IS team. This role will provide Tier 1 and Tier 2 technical support to local and remote users, contribute to documentation and knowledge management, and support ongoing IS initiatives. The successful candidate will be service-oriented, collaborative, and comfortable working in a fast-paced environment.

What You Will Do

Resolve Tier 1 and Tier 2 technical support issues related to end-user devices, applications, and connectivity, escalating where appropriate.
Provide remote and in-person support to end users.
Coordinate with end users to provide timely updates and resolution of technical issues.
Follow standardized operating procedures and support processes.
Create and maintain technical documentation and knowledge articles.
Develop user training materials where required.
Maintain a high level of customer service and end-user experience.
Participate in team activities and contribute to continuous service improvement.
Identify opportunities to improve operational efficiency.
Support IS projects and initiatives as required.
Work from the assigned office and provide flexible coverage when required.

What You Bring

2–3 years of relevant Tier 1/Tier 2 technical support experience.
Excellent communication and customer service skills.
Degree or diploma in Computer Science, Information Technology, or a related field.
Experience with Microsoft 365, Entra ID, Azure, Intune, and Windows.
Experience with SharePoint and OneDrive administration.
Knowledge of Azure Virtual Desktop.
Experience creating technical and knowledge documentation.
Strong troubleshooting and problem-solving skills.
Ability to assess issues by impact and severity and determine appropriate resolution or escalation.
Strong attention to detail and incident documentation.
Ability to work independently and manage competing priorities.
Microsoft/Azure certifications are an asset.
Knowledge of ITIL practices is an asset.

The expected base salary range for this position is $48,000 – $60,000. The midpoint represents our general market target for a fully qualified and experienced individual performing the role. Actual starting salary may fall below or above the midpoint depending on the candidate's relevant experience, skills and qualifications, as well as internal equity considerations. Further questions may be directed to the HR team during the interview process.

#LI-HYBRID #LI-SM1

What We Offer
At Connor, Clark & Lunn Financial Group, we’re "invested in our greatest asset, you". Our shared goals reflect what matters most to our people:

Your community: we foster belonging through collaboration, inclusion and flexibility. Enjoy social events, volunteering and a strong commitment to corporate social responsibility. Our flexible work practices are designed to support work-life balance and provide employees with flexibility in where and how they work
Your growth: we prioritize your development with meaningful work, continuous learning budgets, paid study days and support for professional designations.
Recognizing you: your contributions are rewarded with competitive total compensation, retirement savings support, wellness credits, enhanced parental leave, and comprehensive health benefits.

For a closer look at how you can build your career with us, we invite you to explore cclgroup.com. 

We are committed to providing an inclusive, accessible recruitment and selection process. We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the recruitment and selection process. Please contact talentacquisition@cclgroup.com if you require accommodation.

AI may be used to support certain stages of our screening & recruitment process. These tools support, but do not replace, human judgment and decision-making.

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I acknowledge that I have read and understood the CC&L Financial Group Privacy Policy [https://cclfg.cclgroup.com/privacy-confidentiality/]. I consent to CC&L processing my personal data as described in the Privacy Policy as summarized below, including to the transfer of my personal data to third parties located outside of my jurisdiction, and I understand my privacy rights and choices.

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We collect personal data directly from you when you apply for a role and may also obtain personal data about you from other sources, including recruitment agencies, employee referrals, and professional networking sites, where permitted by applicable law. Your personal data may be shared within our group, with third parties who provide services to us (including Greenhouse Software, Inc., a cloud services provider located in the U.S. engaged to help manage our recruitment process), and where required by law. Where your personal data may be transferred outside of your state/province/region or internationally, appropriate safeguards are in place in accordance with applicable data protection law.

Your personal data will be retained for the duration of the recruitment process and for a period following the conclusion of the recruitment process, including for the purpose of considering you for future employment opportunities, contacting you about such opportunities, or as otherwise outlined in our Privacy Policy, in accordance with data protection laws.

You have various rights under applicable data protection law depending on where you live, including the right to access, correct, delete or restrict processing of your personal data, and to receive your data in a portable format. You may also object to processing or retention in some circumstances and, where we have asked for your consent, withdraw it at any time. These rights may be limited in certain circumstances.

If you have any concerns about how we handle your personal data or would like more information about what rights you have, please contact us at privacy@cclgroup.com in the first instance. You also have the right to lodge a complaint with your local supervisory authority. For UK applicants, this is the Information Commissioner's Office. For full details on how we process your personal data please see our Privacy Policy at [https://cclfg.cclgroup.com/privacy-confidentiality]

Please confirm your salary expectations.

Do you currently hold any Microsoft, Azure, ITIL, or other relevant technical certifications? If yes, please list them.

How many years of hands-on experience do you have providing Tier 1 and Tier 2 technical support in a corporate environment?

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This position is based in our Toronto office and requires regular onsite presence. Are you able to work from the office as required?

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Are you currently entitled to work in the country to which you are applying on an ongoing basis (that is, with no end date) and without limitation (for instance, not on a study permit with hours of work limitation or on a work permit that ties you to a specific employer)?

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If your answer to the above question is “No” or if you are unsure how to answer the above question, please provide a full explanation below including information relating to your ability to work in the country of the role which you are applying, information relating to the type of work permit you are on (if applicable) and its validity dates (start and end dates), and any other relevant information. If your answer to the above question is "Yes", please enter "N/A" into the text box below.

By submitting this application form, you acknowledge (1) that the information provided by you is accurate to the best of your knowledge, and (2) that a job offer or any employment provided to you by Connor, Clark & Lunn Financial Group is contingent on you having provided accurate information. Any information provided that is incorrect may impact the hiring decision. If the inaccuracy of any information is discovered after you are offered employment, your employment offer may be rescinded. If the inaccuracy of any information is discovered after you are hired, your employment may be terminated with immediate effect.

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IT Operations Specialist

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