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Compliance Manager

Remote, United States

Why Charlie Health?

Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they’re met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported.

Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we’re expanding access to meaningful care and driving better outcomes from the comfort of home.

As a rapidly growing organization, we're reaching more communities every day and building a team that’s redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we’d love to meet you.

About the Role

The Compliance Manager will oversee compliance operations in the state(s) assigned.

The ideal candidate will have experience in managing day to day compliance operations across several locations and multiple TJC accredited offices/facilities.

The Compliance Manager will work closely with the Care Delivery Team, Clinical Team, and the Personnel Compliance Team to ensure ongoing compliance in relation to onboarding of employees, maintenance of employee personnel files and clinical documentation.

Our team is comprised of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing live-saving solutions. We are looking for a candidate who is inspired by our mission and excited by the opportunity to build a business that will impact millions of lives in a profound way. 

**Travel Required**

Please note that this role will require on average about 2x travel per month to office locations across the U.S.

Responsibilities

  • Ensure each office in assigned state(s) are operating within company policy, state licensing regulations and The Joint Commission Standards.
  • Ensure that all staff in assigned state(s) are onboarded within company policy, state licensing regulations and The Joint Commission Standards.
  • Ensuring employee files are current and in compliance.
  • Ensuring proper operating procedures are in place for compliance relating to employee onboarding and client admissions, clinical documentation, treatment, and discharge.
  • Maintain office space compliance for the assigned state(s)
  • Ensuring routine environment of care and safety requirements are in compliance.
  • Host and organize site visits/surveys/inspections; travel required.
  • Assist with completing post-survey written corrective actions plans for submission to surveying entities and monitor company progress on these plans.
  • Write individualized Policies and Procedures and associated crosswalks as needed.
  • Assist to ensure that ongoing regulatory and accreditation requirements such as internal inspections, written assessments, and emergency drills are completed on time.
  • Attending and actively participating in Quality Committee meetings and assure meetings are documented per requirements.
  • Licensing, Accreditation, and Growth to the state(s) assigned.
  • Obtain initial facility licenses for Mental Health and Substance Use Disorder Outpatient Treatment
  • Ensure that a staff development plan that meets all local, state, and national requirements is in place for the assigned state(s)
  • Working with the Clinical Training Team to ensure that all staff training is completed and in compliance.
  • Assist to ensure all licensing requirements are being addressed/fulfilled.
  • Assist with all aspects of compliance program and coach team as to best policies and procedures.
  • Coordinate compliance training and investigate compliance issues as requested.
  • Work with Recruiting and Personnel Compliance to provide education on specific qualifications for positions that are required by regulatory agencies.
  • Assist with monitoring and documenting facility incidents, including post-incident analysis, including Root Cause Analysis for any Sentinel Events

Requirements

  • Bachelor’s degree in healthcare/ human services or equivalent career experience (Legal experience preferred)
  • 5 years of experience working in a behavioral healthcare or healthcare setting
  • 2 years of experience managing a team of 3 or more reports
  • TJC Behavioral Healthcare experience
  • State regulatory inspection survey experience: Being the DRI for leading surveys and organizing survey preparation
  • Strong interpersonal, relationship-building and listening skills, with a natural, consultative style
  • Ability to energize, communicate, and build rapport at all levels within an organization
  • Strong project management skills, with a demonstrable ability to corral and manage details in a fast paced, fluid environment
  • Experienced advising, presenting to, and persuading senior corporate personnel

Benefits

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.

The total target base compensation for this role will be between $84,000 and $108,000 per year at the commencement of employment. In addition to base compensation, this role offers a target performance-based bonus. The target total cash compensation range, including potential bonus, will be between $84,000 and $118,000 per year. Please note, pay will be determined on an individualized basis and will be impacted by location, experience, expertise, internal pay equity, and other relevant business considerations. Further, cash compensation is only part of the total compensation package, which, depending on the position, may include stock options and other Charlie Health-sponsored benefits.  #LI-REMOTE

Our Values

  • Connection: Care deeply & inspire hope.
  • Congruence: Stay curious & heed the evidence.
  • Commitment: Act with urgency & don’t give up.

Please do not call our public clinical admissions line in regard to this or any other job posting.

Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: https://www.charliehealth.com/careers/current-openings. Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services.

Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.

At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people.

Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation.

By submitting your application, you agree to receive SMS messages from Charlie Health regarding your application. Message and data rates may apply. Message frequency varies. You can reply STOP to opt out at any time. For help, reply HELP.

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