Senior Platform Operations Manager

Ready to be pushed beyond what you think you’re capable of?

At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system.

To achieve our mission, we’re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company’s hardest problems.

Our work culture is intense and isn’t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no better place to be.

While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported.

About the Team
The Platform Operations team is responsible for the operating rhythm that keeps Coinbase’s Platform PG running predictably, transparently, and effectively. We translate strategic priorities into clear, actionable plans across operations, partner with pillar teams on planning and execution, and drive continuous improvement to reduce overhead and maximize leverage. As a Senior Platform Operations Partner, you’ll be embedded in one of our three largest pillars ( Product Foundations, Blockchain Platform, or Infrastructure) to ensure pillar‑specific priorities are delivered at the highest quality.

What you’ll be doing:

• Bridge central ops and pillar execution: Intake, triage, and clarify operational requests from central ops into actionable, scoped initiatives; ensure fidelity of requests through delivery.
• Support the pillar’s operating rhythm: Manage planning cycles (quarterly, biannual), reprioritizations, and key ceremonies (QBRs, monthly reviews, bi‑weekly updates); maintain roadmap and priority hygiene in tooling.
• Enable efficient execution: Identify and deliver process, tooling, and communication improvements that reduce operational overhead and friction for pillar teams.
• Drive continuous improvement: Partner cross‑functionally (BizOps, Finance, Data Science, Security) to solve systemic issues and integrate feedback into evolving operational practices.
• Program Management: Support milestone tracking, dependency mapping, and risk escalation for pillar deliveries; maintain dashboards and key metrics.
• Facilitate budget planning activities: Coordinate headcount allocation, ROI analysis, pod planning, and incident impact tracking in partnership with Platform Owners.
• Maintain measurability and transparency: Keep KPIs, maturity scores, and operational metrics up‑to‑date; provide timely, complete reporting to PG leadership and stakeholders.

What we look for in you:

• 5–8+ years in Product Operations, Product Management, Program Management, Technical Program Management, or related hybrid role.
• Proven ability to manage planning cadences, governance processes, and cross‑functional alignment in complex organizations.
• Experience in management consulting, operations consulting (internal or external), or strategic ops roles.
• Skilled communicator able to influence technical and non‑technical stakeholders.
• Comfortable with ambiguity; able to distill incomplete/conflicting information into actionable plans.
• Data‑driven decision‑maker who uses metrics to guide prioritization and recommend solutions.
• Familiarity with budget/resource planning cycles and ROI frameworks.
• Proficiency with operational (Linear, Jira, Confluence, Looker, Google Workspace) and AI tooling (ChatGPT, Gemini, Claude Code, LibreChat)

Nice to haves:

• Program/project management certifications (PMP, CSM, Lean Six Sigma).
• Prior exposure to cryptocurrency/blockchain platforms and an interest in Web3.
• Experience managing dependencies and risks at scale.

Success in this role means:

• Planning and execution within your team is more predictable, with clearer priorities and fewer missed commitments.
• Operational overhead is reduced for pillar teams, freeing them to deliver faster with higher quality.
• Requests from central ops retain fidelity, are well‑scoped, and result in high‑value outcomes.
• Continuous improvement initiatives measurably improve customer satisfaction, delivery speed, and operational efficiency.

Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying.

Commitment to Equal Opportunity

Coinbase is proud to be an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law.  For US applicants, you may view the Employee Rights and the Know Your Rights notices by clicking on their corresponding links. Additionally, Coinbase participates in the E-Verify program in certain locations, as required by law. 

Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations[at]coinbase.com to let us know the nature of your request and your contact information.   For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here).

Global Data Privacy Notice for Job Candidates and Applicants

Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required.

AI Disclosure

For select roles, Coinbase is piloting an AI tool based on machine learning technologies to conduct initial screening interviews to qualified applicants. The tool simulates realistic interview scenarios and engages in dynamic conversation. A human recruiter will review your interview responses, provided in the form of a voice recording and/or transcript, to assess them against the qualifications and characteristics outlined in the job description.  

For select roles, Coinbase is also piloting an AI interview intelligence platform to transcribe and summarize interview notes, allowing our interviewers to fully focus on you as the candidate. 

The above pilots are for testing purposes and Coinbase will not use AI to make decisions impacting employment. To request a reasonable accommodation due to disability, please contact accommodations[at]coinbase.com