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Director, Change Management

Remote - US

What is Contentstack?

Contentstack is on a mission to deliver the world’s best digital experiences through a fusion of cutting-edge content management, customer data, personalization and AI technology. Iconic brands, such as AirFrance KLM, ASICS, Burberry, Mattel, Mitsubishi and Walmart, depend on the platform to rise above the noise in today's crowded digital markets and gain their competitive edge.

Contentstack and its employees are dedicated to the customers and communities they serve. The company is recognized for its unmatched customer care and tradition of giving back globally through the Contentstack Cares program, including proud support of Pledge 1% and Girls Who Code.

 Learn more at www.contentstack.com.

Who Are We?

At Contentstack we are more than colleagues, we are a tribe. Our vision is to pursue equity among our communities, employees, partners, and customers. We are global-diverse yet close; distributed yet connected. We are dreamers and dreammakers who challenge the status quo. We do the right thing, even when no one is watching. We are curious trendspotters and brave trendsetters. Our mission is to make Contentstack indispensable for organizations to tell their stories and to connect with the people they care about through inspiring, modern experiences. We care deeply about our customers and the communities we serve. #OneTeamOneDream. Chalo, let’s go!

What are we looking for?

The Director, Change Management will be responsible for building and leading Contentstack’s change management function, ensuring customers successfully transition from legacy CMS platforms to a composable architecture. This role will develop frameworks, training programs, and strategic initiatives to drive adoption, reduce resistance, and maximize customer success. If you’re looking for an opportunity to join an innovative, fun, and fast-paced team where your contributions will have a meaningful impact, we’d love to hear from you! Here's what you'll be doing:

  • Develop and lead the Change Navigator program, refining its methodology and expanding its impact.
  • Create structured change management frameworks that address people, process, and technology challenges.
  • Work closely with customers to assess readiness, define success metrics, and guide them through transformation.
  • Develop training programs in partnership with Contentstack Academy to upskill customer teams.
  • Collaborate with Sales, Customer Success, and Product teams to ensure seamless customer transitions.
  • Build internal advocacy programs to help customers drive change within their organizations.
  • Measure and report on change management success, including adoption rates, time-to-value, and business impact.

What really gets us excited about you?

  • 8+ years of experience in change management, digital transformation, or enterprise consulting.
  • 15+ years of overall experience in B2B, SaaS. 
  • You have a strong understanding of composable architecture, MACH principles, and headless CMS.
  • You have experience leading large-scale CMS migrations (e.g., AEM to Contentstack).
  • You have a proven ability to align executive stakeholders and drive organizational change.
  • You possess excellent communication, facilitation, and leadership skills.
  • Some travel excites you

 

Base salary for this role ranges from $215,000 - $235,000 based on skillset and experience

 

What Do We Offer?

Interesting Work | We hire curious trendspotters and brave trendsetters. This is NOT your boring, routine, cushy, rest-and-vest corporate job. This is the “challenge yourself” role where you learn something new every day, never stop growing, and have fun while you’re doing it. 

Tribe Vibe | We are more than colleagues, we are a tribe. We have a strict “no a**hole policy” and enforce it diligently. This means we spend time together - with spontaneous office happy hours, organized outings, and community volunteer opportunities. We are a diverse and distributed team, but we like to stay connected.

Bragging Rights | We are dreamers and dream makers. Our efforts pay off and we work with the most prestigious brands, from big-name retailers to airlines, to professional sports teams. Your contribution will make an impact with many of the most recognizable names in almost every industry including AirFrance KLM, ASICS, Burberry, Mattel, Mitsubishi, Walmart, and many more!

One Team One Dream | This is one of our values, and it shows. We don’t believe in artificial hierarchies. If you’re part of the tribe, you have an opportunity to contribute. Your voice will be heard and you will also receive regular updates about the business and its performance. Which, btw, is through the roof, so it’s a great time to be joining…

 

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