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Sr. System Engineer

Woodland Hills, CA

Convoso is a leading AI-powered contact center platform purpose-built for revenue teams. Since 2006, Convoso has remained at the forefront of innovation, consistently developing solutions to drive customer growth while supporting adherence to regulatory standards.

Who We Are:

While headquartered in Los Angeles, the Convoso team can be found around the globe working in either a hybrid and remote capacity. Awarded as a "best place to work" company, our culture fosters team integrity, positive persistence, and continuous growth.

Our core platform powers successful sales teams across multiple industries, giving our customers a competitive edge and streamlined productivity. With built-in Al and automations, our product is a premium offering in a competitive space. We continue to grow our product capabilities to better serve our current customers and to expand into newer markets.

Convoso is looking for people who are excited about technology and innovation. We are a company of motivated team players with diverse backgrounds driving accelerated growth in a supportive, positive culture.

Most roles at Convoso function as "hybrid" with some opportunities for travel to in-person business events and company meetings. For remote positions, Convoso's U.S. hiring is open to candidates who are residents of the following states: AL, AZ, CA, CO, CT, FL, GA, IL, IN, MA, MI, NC, NJ, NV, NY, OH, PA, SC, TX, UT. Candidates in the Pacific Time Zone preferred.

The Job:

We’re seeking a Sr. System Engineer to devise and develop automations and provision scripts and environments, assess and maintain systems, as well as brainstorm possible improvements that can be made to our systems in the future.

What You'll Be Doing:

  • Manages and monitors installed systems, networks, and infrastructure for the organization to be in line with company guidelines or SOP (standard operating procedure)
  • Ensures the highest level of systems and infrastructure availability
  • Installs, configures, and tests operating systems, application software, and system management tools
  • Design, plan and automate deployment of Linux systems and applications
  • Provide documentation as required to ensure accurate and current information is available for cloud applications and services work
  • Implements warranty and support activities
  • Plans and implements system automation as required for better efficiency
  • Oversees the development of customized software and hardware requirements
  • Willing to stay up-to-date with security best practices and drive implementation accordingly
  • Collaborates with other professionals to ensure high-quality deliverables within organization guidelines, policies, and procedures
  • Run diagnostics to resolve customer-reported issues
  • Deals with work process, optimization methods, and risk management tools in the given projects for successful accomplishments according to the requirements of the stakeholders

Who You Are:

  • At least 5 years of experience in configuring enterprise-level Linux systems within a highly networked environment.
  • Experience in using Chef for configuration management and automation, including the creation and management of Chef cookbooks and recipes.
  • Proficiency in scripting languages such as Python and Bash for automating tasks.
  • Familiarity in designing, implementing, and optimizing centralized logging solutions for effective log analysis, integration, security compliance, and incident response.
  • Familiarity with MySQL or similar database systems.
  • Experience with virtualization technologies such as Proxmox, KVM, QEMU, or VMware is beneficial.
  • Experience managing infrastructure with bare metal servers in data center environments.
  • Experience in administering and tuning application stacks such as Tomcat, Apache, Nginx, and HAProxy.
  • Experience with monitoring systems like Grafana, Prometheus, and Zabbix.
  • Strong skills in diagnosing and resolving complex system issues while maintaining stability and reliability.
  • Flexible with shift work and available for overtime as needed.
  • Bachelor's or Master's degree in Computer Science, Engineering, or a related field.
  • Proactive, resourceful, and adept at managing projects and solving problems from start to finish.
  • Experience working in a fast-paced startup environment.

Work Perks Worth The Hype:

  • Competitive compensation package
  • Stock options
  • 100% covered premiums for employees; Medical, Dental, Basic life insurance, Long term disability
  • Affordable Vision plan and optional FSA
  • PTO, Paid Sick Time, Holidays, Bereavement time, Parental Leave
  • Your birthday off
  • 401k program with generous company match
  • No cost Employee Assistance Program and Travel Assistance
  • Monthly Gym membership reimbursement
  • Monthly credits toward food & beverage
  • Company Outings
  • On and offsite team building events
  • Paid training for departments
  • Apple laptop (most roles)
  • And a team of highly experienced and kind colleagues!

HQ Office:

  • Casual office environment & dress
  • Daily catered lunches
  • Fully stocked kitchen (Dietary restriction-friendly)
  • Happy Hours
  • Monthly Massages
  • On-site Car Wash 
  • Free Parking 

Compensation:

The base salary range is: $120,000 - $155,000

The Base Pay Range for this position is based on the industry benchmark for position, function, level and the company's compensation strategies. However, final offers may vary from the amount listed based on geography, candidate experience and expertise, and other objective business. Convoso’s compensation package also includes equity for all eligible U.S full time roles and exceptional benefits, including generous 401k match.

Your California Privacy Rights:

As a California resident who is an applicant to be an employee of Convoso, you have certain rights under California law with respect to information collected by Convoso in the course and scope of its evaluation of your application. The types of information Convoso collects and your rights with respect to that information are contained in Convoso’s privacy policy, which you can review by going to https://www.convoso.com/privacy-policy/.

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