Salesforce Administrator

Datavant is a data platform company and the world’s leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format.

Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible and usable to inform better health decisions. Datavant is trusted by the world’s leading life sciences companies, government agencies, and those who deliver and pay for care. 

By joining Datavant today, you’re stepping onto a high-performing, values-driven team. Together, we’re rising to the challenge of tackling some of healthcare’s most complex problems with technology-forward solutions. Datavanters bring a diversity of professional, educational and life experiences to realize our bold vision for healthcare.

We are seeking a detail-oriented and proactive Salesforce Administrator to manage, configure, and optimize our organization's Salesforce platform. This role involves working closely with stakeholders across various departments (Sales, Marketing, Operations, etc.) to translate business needs into effective technical solutions. The ideal candidate will ensure the platform's seamless operation, drive user adoption, and maintain data integrity to help our teams maximize the value of our Salesforce investment.

Key Responsibilities

• User Management and Support: Manage all aspects of user and license management, including creating/deactivating user accounts, assigning roles, profiles, and permission sets, and serving as the primary point of contact for day-to-day user support and troubleshooting.
• Configuration and Customization: Implement configuration changes, including custom objects, fields, record types, page layouts, validation rules, and automation using tools like Flow Builder.
• Data Management and Integrity: Perform regular data audits, deduplication, and cleansing activities using tools like Data Loader to ensure data quality and integrity across the system.
• Reporting and Analytics: Create and maintain custom reports and dashboards to provide actionable insights and help teams track key performance indicators (KPIs) and make data-driven decisions.
• Process Automation: Design, build, and optimize business processes and workflows to improve efficiency and reduce manual errors.
• System Maintenance and Updates: Monitor system performance, install and test updates from Salesforce releases in a sandbox environment, and document processes, policies, and application changes.
• Training and Documentation: Develop training materials and conduct ongoing user training sessions to promote effective use of the platform and increase user adoption.
• Integration Support: Assist with the management and integration of third-party applications and external systems with Salesforce.

Required Qualifications and Skills

• Experience: Minimum of 2-4 years of experience as a Salesforce Administrator in a professional environment.
• Certification: Salesforce Certified Administrator credential is required.
• Technical Skills:
• Proficiency in standard Salesforce configuration (objects, fields, layouts, security controls).
• Experience with Salesforce automation tools (Flow, Process Builder, Workflow Rules).
• Strong understanding of CRM processes and data management best practices.
• Familiarity with data management tools such as Demand Tools.
• Soft Skills:
• Strong analytical thinking and problem-solving abilities.
• Excellent communication and interpersonal skills, with the ability to translate technical concepts to non-technical users.
• Meticulous attention to detail and strong organizational skills.
• Ability to work independently, manage multiple priorities, and collaborate effectively in a team environment.

Preferred Qualifications

• Bachelor's degree in Computer Science, Information Systems, or a related field.
• Additional Salesforce certifications (e.g., Advanced Administrator, Platform App Builder, Sales/Service Cloud Consultant).
• Experience with specific clouds relevant to the organization (e.g., Sales Cloud, Service Cloud, Marketing Cloud, Experience Cloud).
• Basic knowledge of Apex or SQL is a plus

#LI-BC1

To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.

This job is not eligible for employment sponsorship.

Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here. Know Your Rights, explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. 

At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren’t even able to see whether you’ve responded.) Responding is entirely optional and will not affect your application or hiring process in any way.

Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please request it here, by selecting the ‘Interview Accommodation Request’ category. You will need your requisition ID when submitting your request, you can find instructions for locating it here. Requests for reasonable accommodations will be reviewed on a case-by-case basis.