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Senior Customer Marketing Consultant

Remote

Come join Deepwatch’s team of world-class cybersecurity professionals and the brightest minds in the industry. If you're ready to challenge yourself with work that matters, then this is the place for you. We're redefining cybersecurity as one of the fastest growing companies in the U.S. – and we have a blast doing it!

Who We Are

Deepwatch is the leader in managed security services, protecting organizations from ever-increasing cyber threats 24/7/365. Powered by Deepwatch’s cloud-based security operations platform, Deepwatch provides the industry’s fastest, most comprehensive detection and automated response to cyber threats together with tailored guidance from dedicated experts to mitigate risk and measurably improve security posture. Hundreds of organizations, from Fortune 100 to mid-sized enterprises, trust Deepwatch to protect their business. 

Our core values drive everything we do at Deepwatch, including our approach to tackling tough cyber challenges. We seek out tenacious individuals who are passionate about solving complex problems and protecting our customers. At Deepwatch, every decision, process, and hire is made with a focus on improving our cybersecurity solutions and delivering an exceptional experience for our customers. By embracing our values, we create a culture of excellence that is dedicated to empowering our team members to explore their potential, expand their skill sets, and achieve their career aspirations, which is supported by our unique annual professional development benefit.

Deepwatch recognition includes:

  • 2025, 2024, 2023, 2022 and 2021 Great Place to Work® Certified
  • 2026, 2025, 2024, 2023, 2022 Forbes America's Best Startup Employers
  • 2026, 2025 Cybersecurity Breakthrough Award: Managed Security Solution of the Year 
  • 2025 CRN Security 100 - Top 20 Endpoint and Managed Security Companies
  • 2024 Military Times Best for Vets Employers
  • 2024 US Department of Labor Hire Vets Gold Award
  • 2024 Cyber Defense Magazine, Global Infosec Awards 
  • 2023 LinkedIn Top 50 Startups
  • 2023 InHerSight #1 Cyber Workplace for Women
  • 2023 and 2022 Fortress Cybersecurity Award
  • Backed by premier investors with >$275 Million in growth capital from Goldman Sachs, Vista Equity Partners, Springcoast, Splunk Ventures, and ABS Capital
  • Engagement Type: Independent Contractor (1099)
  • Duration: December 2026 - March 31, 2027
  • Location: Remote
  • Weekly Commitment: Up to 40 hours per week, as mutually agreed
  • Rate: $65-$70/hr
  • Manager: VP of Global Marketing

Deepwatch is seeking a Customer Marketing Contractor responsible for driving customer engagement, increasing customer value realization, reducing customer churn, and improving advocacy. This person will create and support customer marketing campaigns while developing and fostering a community of Deepwatch advocates. 

Statement of Work & Key Deliverables: 

  • Customer Review Programs & Advocacy: Own and monitor 1 to 2 review-focused email campaigns per month (targeting 15+ new reviews across Gartner Peer Insights and G2)
  • Case Studies, Testimonials & References: Conduct 2 to 4 customer interviews, write case studies, and secure 2 to 4 customer references or testimonials.
    • Work with Customer Success to identify applicable customers, manage customer interviews, write customer case studies, secure customer references, quotes, and testimonials.
  • Social Media Content and Execution: Work with the team to create 2 to 3 customer-focused social graphics and posts per month.
    • Leverage customer case studies, reviews, industry recognition, and quotes for organic social posts. Proactively identify social ideas and monitor post engagement/success.
    • Partner with the Creative Manager to create social graphics, decide on post date, write post copy, and share final posts internally amongst customer-facing teams. 

Monthly Customer Newsletter Ownership: 1 monthly edition (4 total editions across the contract term)

    • Secure content from internal teams, draft, edit, write, and manage the end-to-end publication of the monthly customer newsletter.
    • Ensure messaging highlights product value, upcoming events, and customer success milestones.

Webinars and Events: 

    • Assist with webinar promotion (email and social), customer success awareness, and track customer engagement pre and post-webinar.
    • Assist in managing/owning the execution of corporate and customer events including industry trade shows (RSA Conference), Deepwatch SKO, and channel partner events.
    • Manage promotional swag inventory and order fulfillment for events and marketing initiatives.

To be successful in this role, you’ll need to:

  • Have a Bachelor's degree in a relevant field such as Marketing
  • Possess 5-7 years of experience in customer marketing or product marketing of enterprise software or technology offerings, cybersecurity experience is preferred
  • Have proven experience with technical products and developing customer messaging to create compelling stories
  • Have demonstrable content creation skills
  • Have very strong written and presentation communication skills
  • Demonstrate a proven track record of working independently with the ability to both lead and participate in projects
  • Possess experience and/or knowledge of EDR, XDR, VM, MDR/MSSP and/or SIEM technologies 

ITAR Compliance

This position will have access to customer data and as such is subject to International Traffic in Arms Regulations (ITAR). Upon application, candidates will be asked to confirm that they are a U.S. Person as defined by the following:

  • A citizen of the U.S.;
  • A lawful permanent resident of the United States; 
  • A person admitted to the United States as a refugee; or
  • A person that has been granted asylum by the United States government.

The intent of this requirement is not to verify employment eligibility overall, but to ensure compliance with import/export regulations. If you do not meet these requirements, we encourage you to apply for other open roles at Deepwatch. This information will be verified upon offer of employment.

What We Offer:

Deepwatch is excited to provide benefits designed to support team members and their families. Including:

  • Medical, dental, vision, and disability insurance
  • Flexible Time Off (FTO), 12 company holidays, sick leave and 8-Weeks Paid Parental Leave
  • Unique professional development benefits with Annual “development dollars” to support our people growth and development
  • Wellness contests and monthly educational programs
  • 401(K) retirement program
  • Learn more here: Deepwatch Benefits

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.  Please review our DEI Statement here.

Deepwatch welcomes and encourages applications from people with disabilities and accommodations are available on request for candidates taking part in all aspects of the selection process. Please inform your recruiter or contact recruiting@deepwatch.com for further information.
 
All Deepwatch employees are expected to:
  • Be interested in and able to work remotely from a home office when not at a corporate office
  • Pass a pre-employment background check in accordance with applicable laws

Deepwatch is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, marital status, sexual orientation, gender identity, genetic information, protected veteran status, or any other characteristic protected by law.  In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

By submitting your application, you agree that Deepwatch may collect your personal data for recruiting, global organization planning, and related purposes. The Deepwatch Privacy Policy explains what personal information we may process, where we may process your personal information, our purposes for processing your personal information, and the rights you can exercise over Deepwatch’s use of your personal information. 

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