Job Application for Incident Response Engineer at DigiCert

Who we are

We're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to the little things like surgically embedded pacemakers. We help companies put trust - an abstract idea - to work. That's digital trust for the real world.

Job Summary

The Incident Response Engineer, is a key role within the SRE Operations team responsible for the deployment, configuration, and optimization of tools used to detect, investigate, respond and manage incidents.

What you will do

Perform proactive daily monitoring of our services including reviewing system and applications logs and manage Incident life cycle (Detection, Confirmation, Notification, Repair/Isolation, Escalation, Resolution and Reporting) to ensure quick turnaround in service restoration.
Repair and recover from hardware or software failures. Coordinate and communicate with impacted stakeholders and clients, escalating where appropriate.
Work closely with development and engineering teams helping to build, maintain and extend support for all production services.
Review entire environment and execute initiatives to reduce failures, defects and improving overall performance.
Monitor and troubleshoot issues across the entire stack - hardware, software, application and network.
Demonstrate technical leadership with incident handling and troubleshooting.
Document current and future configuration processes and policies.
Assist with the implementation and development of SRE tools and applications.
Manage and support SRE tools and applications.
Perform periodic on-call duty as part of a global team.
Able to install and manage web certificates (SSL, Client Auth).
Prior working knowledge of Salt, Splunk, JIRA, Atlassian Wiki, NewRelic.

What you will have

1-5 years of experience in IT, Service Operations, or Development Operations related roles
1-3 years of experience with Deployment Tools: SALT, Kubernetes, Docker, Jenkins…
1-5 years of experience with multiple OS flavors : Linux, AWS
1-5 years of experience in the Hi-tech industry
1-2 years of experience with Database Environments: MySQL, Casandra
1-2 years of experience with multiple programming languages

Benefits

Generous time off policies
Top shelf benefits
Education, wellness and lifestyle support

#LI-SD1

First Name

Last Name

Phone

Location (City)

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Are you legally authorized to work in the country in which this role is located?

Select...

Do you now, or will you in the future, require work authorization sponsorship from your employer?

Select...

Please confirm the country in which you currently reside?

Select...

If the country you currently live in is NOT listed in the question above, please confirm in which country you live?

Were you encouraged to apply to this role by an DigiCert employee? If yes, please kindly state the full name

What are your salary expectations for this role?

Were you referred for this position?

Select...

If you were referred for this position, please provide the full name of the referrer

APJ Self Identification of Demographic Information

Digicert invites you to self-identify your personal demographic information to help continue our mission to foster inclusivity and diversity in our workplace. In keeping with the DigiCert Care culture, our values set the foundation for how we act, how we make decisions and how we win. These values shape our work culture and demonstrate our dedication to ensuring everyone is welcomed and supported. We invite you to self-identify your gender. Completing this survey is voluntary and you may select “Decline to Disclose”, but we hope you choose to participate.

Your responses to this survey will also help DigiCert live up to our commitment to build inclusive teams that reflect the communities we serve. Responding is completely optional and voluntary and does not affect your standing as a candidate. Whatever your decision, it will not be used for the purposes of any employment decision. However, we do hope that you will participate because your responses help us measure the effectiveness of our outreach and recruitment. Any information you do provide is anonymized and stored separately from your application in a confidential file, and the information cannot be viewed by your interview team or hiring manager at any time.

We hope you will join us in our commitment and enthusiasm for making DigiCert a place where everyone belongs!

Voluntary Self-Identification of Gender *

Select...

Incident Response Engineer

Apply for this job

APJ Self Identification of Demographic Information